I'm going to seek legal advice Apparently you can cancel an event, not reschedule it and not give a refund because it's in the term and conditions.

Disgusting customer service Disgusting customer service - ‘postpone events’ but no more communication - thieves

Same as everyone else Same as everyone else, has anyone actually taken legal action or anything?

theives… purchased tickets 3 years ago for an event that never took place and they refuse to refund. tickets bought via Eventbright, who also refuse to refund. avoid them both!

Vile Company Have taken money from me 2 years ago and haven’t said a single thing about a rescheduled event, but were quick to say they won’t refund when I asked for one. They just said to wait for a new event date. We all understand they couldn’t do the event due to covid and that was fine, but now it’s clear they have stolen the money off myself and other people. Legal action needs to be taken. Beware if they rebrand as a new company, the public should be aware of their unwillingness to communicate with people they stole money from. Also they took their website down. Vile, nasty, disgusting company.