Pathetic support I absolutely agree with a previous review about horrible support and rude people. It is clear to me, after being a customer for the past 16 years or so, that the last couple of years has shown a steep decline in support. They have increased their fee by 50% since 2020. Not a great trend, higher prices for a lesser product and bad support. They like to blame the states for e-filing issues, but I caught them in a lie today. I'm done after 2023 season.

Dan at Drake top of the line in the… Dan at Drake top of the line in the rude category. Had Drake software for 35 years and Dan has guaranteed I will find a new software company. They were the best for 30 years. The last few years they have been declining and Dan has now moved Drake to the rude category in service. A footnote Rude Dan a supervisor in the customer service area told me NOT to contact them as they would solve the software problem that was causing me 2X the work when they got around to it and I was unreasonable to believe that my desire for some kind of time frame as to when my extra work load might end wasn't anything he cared about. I also take from that, that Drake doesn't care much either.

I have been a Drake customer for over…20 years. I have been a Drake customer for over 20 years and could never see myself using a different tax software. They are intuitive, informative, affordable, and helpful. Their support staff is always available and they are able to solve 99% of the questions and concerns I might have. I would rate them 10 out of 10.

Awful Company and terrible software Awful Company and terrible software. Don't you dare make a mistake on pay-per-return or they will refuse to give money back even if they didn't provide the service. Very dishonest, unethical people. They software itself is pretty bad. It would take less time to prepare simple returns on paper because of all their little nuances scattered in all nooks and crannies throughout the software. Their lower prices reflect their quality. Best to stay away and find a tax preparation software that will actually work for you.

Your programmers need to stop trying to… Your programmers need to stop trying to 2nd guess taxpreparers. The program should not generate amounts such as on State returns : Ohio STX2 estimated tax that adds to the amount on the Ohio return. If questionbs, call me: Terry Glovinsky 419-7834-7004 341819 Your generic city return SUCKs!!!!