Drake user for 25+ years. As a Drake user for 25+ years I would never think of changing software. One of Drake's main features is their support. Usually someone answers on the second ring and you are talking to a live person who speaks english. If the person who answers can't help they immediately transfer you to someone else who can. The other good thing about Drake is they are family owned and they take suggestions from tax practioners about improving the software seriously. Software is reasonably priced and handles all type return.

30+ Years and Still the Best I have used Drake 30+ years. The software continues to be one of the best out there. I highly recommend Drake; the software is continually evolving to make my job easier in these changing times. With Drake the programmers are at update schools to interact with users and gain insight as to how we use the software. Support is responsive when needed and will go out of their way to help even if the issue is not software related.

Pathetic support I absolutely agree with a previous review about horrible support and rude people. It is clear to me, after being a customer for the past 16 years or so, that the last couple of years has shown a steep decline in support. They have increased their fee by 50% since 2020. Not a great trend, higher prices for a lesser product and bad support. They like to blame the states for e-filing issues, but I caught them in a lie today. I'm done after 2023 season.

Too many issues. I cant import data by uploading W2 or 1099 forms. Had an issue with Drake not allowing me to efile return I had already paid for, now that is fixed but I can no longer print anything. Drake acts like it is going thru the process of creating a pdf but nothing ever shows up. We think we will be using other software for TY2023

DO NOT DOWNLOAD their demo DO NOT DOWNLOAD their demo. They "do not have an uninstaller" and simply deleting the files in File Explorer will leave residuals all over your hard drive. Once they know you are not purchasing their software, they come completely unhelpful.