Drake Portals auto logout time This is not about the Drake Tax, but Drake Portal. can you please extend the auto logout time!!!! It is ridiculously short. I cannot even go back and forth between it and Drake Tax working on a retrun only to come back and have to log back in. It is shorter than any bank login or any other application I work with . IT IS EVEN SHORTER THAN DRAKE TAX AUTO LOGOUT. What the heck are they tryng to accomplish other than aggragvate the user into finding a differnt solution?

We appreciate the software team We appreciate the software team. In particular the telephone support team is quick, efficient, personable, and easy to engage in meaningful conversation. They come up with solutions and show their thorough knowledge by doing it quickly. A couple things that would be good: 1. A single button to quickly print the Engagement Letter from the list of returns. 2. Consistent placement of the PRNT and Notes screens across return types. Put them all in miscellaneous or whereever.

Pathetic support I absolutely agree with a previous review about horrible support and rude people. It is clear to me, after being a customer for the past 16 years or so, that the last couple of years has shown a steep decline in support. They have increased their fee by 50% since 2020. Not a great trend, higher prices for a lesser product and bad support. They like to blame the states for e-filing issues, but I caught them in a lie today. I'm done after 2023 season.

32 years and counting Our company has used Drake Software since 1991—32 years. We have never been disappointed with Drake. As a result of their quality service, Drake has never given us a reason to look at another vendor. Because of their network of skilled tax professionals and their long term involvement in the industry, Drake is forward thinking with their product innovations and enhancements. Drake seems to know what we need to be successful even before we know it ourselves. Having many long time employees, a family atmosphere has developed between Drake Software and our offices. We value this relationship and appreciate that Drake has played in whatever success we have enjoyed.

Big Ups to Drake I don't know if anybody could have convinced me that 31 years after trying Drake Software, I'd STILL be using it, but that's the way it is. THIRTY-ONE YEARS, and over 20,000 tax returns!!!! And oh, the customer service? Drake's customer service has built an 'expect nothing less than the best' reputation, and the various surveys of tax professionals certainly attest to that. ...gotta go now. I'm about to solve yet another client's tax puzzle with the best tax software of all time. ...OF ALL TIME!!!