Easy to Use We've been using Drake Software for the last 10 years now and have always been very pleased with the accuracy, ease of use, and vast options the company has given us. The tax planner is helpful for clients to prepare for the next year or give them several scenarios for making decisions.

Dan at Drake top of the line in the… Dan at Drake top of the line in the rude category. Had Drake software for 35 years and Dan has guaranteed I will find a new software company. They were the best for 30 years. The last few years they have been declining and Dan has now moved Drake to the rude category in service. A footnote Rude Dan a supervisor in the customer service area told me NOT to contact them as they would solve the software problem that was causing me 2X the work when they got around to it and I was unreasonable to believe that my desire for some kind of time frame as to when my extra work load might end wasn't anything he cared about. I also take from that, that Drake doesn't care much either.

No email communication I've been using Drake Tax and Drake Payroll for a while now. The Software itself isn't bad but my issue is with IRS rejected filings. Drake wouldn't notify the tax preparer that a return has been rejected. Drake does receive the status update from the IRS but it won't send an email to the tax preparer to notify them as such. This software isn't cheap but it's basically useless in these type of situations. This causes so much grief to resolve the issues once discovered.

Big Ups to Drake I don't know if anybody could have convinced me that 31 years after trying Drake Software, I'd STILL be using it, but that's the way it is. THIRTY-ONE YEARS, and over 20,000 tax returns!!!! And oh, the customer service? Drake's customer service has built an 'expect nothing less than the best' reputation, and the various surveys of tax professionals certainly attest to that. ...gotta go now. I'm about to solve yet another client's tax puzzle with the best tax software of all time. ...OF ALL TIME!!!

I've been using Drake since 2015 I've been using Drake since 2015. I find the product pretty solid. The support is great. The only weakness is in Ohio cities', which is found with all tax software. The changes just prior and during the 2022 filing season have been cumbersome. I am glad the different sign-ons have been consolidated but the instructions on the resulting screens are unhelpful.