Excellent summaries and customer service Shortform's summaries are really good - and give you cross referenced information that gives you an even more in depth look at the subject than just reading the original book. Their customer service is also very good. I had a payment issue that was sorted out extremely quickly and with a real human touch. Highly recommend.

Amazing customer service Amazing customer service. A real person answered me and helped solve my issue immediately! Where does that happen? Thank you!

Hide behind their T&C's I forgot to cancel my membership 3 days after the free trial finished and they refuse to refund the payment. The just cited their T&C's

Not bad but expensive They have better summaries than other options but very expensive. I have signed up for the trial but forgot to cancel before it expires. It just happened that I did not have enough fund on my card and I am really not in a position to be able to afford over $300 AUD a year. Sent an email and they basically tell you they cannot force you to change credit card details but they will continue to attempt charging for few weeks. Transferred fund my card for something important last night while I only remember this morning to transfer the rest of the fund out to prevent this and bang it had been charged already. Cannot blame them but just be careful to cancel straight away after signing up for their trial because there will be no grace at all.

A much better experience than I… A much better experience than I imagined. Concise, to the point, quick to get the key points. Perfect for those random spare moments.