Quality Printing, But Modest Support I knew what I was getting into and wasn't expecting too much. They did a good job formatting the book and doing all the stuff behind the scenes to get it listed in Amazon, B&N, and make it available in catalogs. However, don't fall for the marketing add-ons. They send out press releases, but there's no follow-up. In short, there's no guarantee or real effort to try to get your book reviewed or in stores. Maybe I had a poor marketing rep, but they only did the bare minimum and were never proactive. I always had to reach out to them. It's not a scam, but there's not a ton of value in what they claim as marketing.

Archway Publishing has been a great…team of experts Archway Publishing has been a great experience for my first publishing experience. My initial quest to get the ball rolling during a time life got extremely busy, and had to put this process on hold. No matter how long it took, Archway was ready and waiting for me, as they were about their business. The process was exciting, scary, fun and now published and ready to share.

Publishing through Archway was very expensive Publishing through Archway was very expensive. My book was a children's story in need of illustrations. The illustrations provided by Archway were poorly done, and I only had 2 chances to make corrections. My suggested changes were ignored. The drawings did not meet my expectations.

Archway Publishing came through big time! Archway helped me to publish my first novel, and I couldn't be more pleased. Faye was my concierge, and she was wonderful! She responded to my inquiries quickly; encouraged me to keep going when I began to drag my feet; cheered me on; and made the whole process easy. I purchased the line edit and was satisfied and grateful for the finished product. The cover design team was top shelf. So far, the response to my cover has been overwhelmingly positive. The print-on-demand softcover is of a higher quality than I anticipated. I'm planning on writing a sequel and will definitely choose Archway Publishing again.

Here are the communications that… Here are the communications that illustrate Archway Publishing refused to let me see or approve the design and layout of my book before it was sent to production. From me: Can you please send me some examples for the design and layout of the interior pages of my book? I’m looking forward to working with you and your production team to create visually interesting layouts to compliment the 15 years of work that has gone into the publication. Thank you again for your time and consideration. Reply from Archway Publishing I apologize if I wasn’t able to get back to you immediately. As much as I’d like to send a few samples (of the layout and design of the book) to you, I do not have the resources to do so. Sent to Archway Publishing I have asked for a full refund. It has taken months just to get the links to upload the photos and text (something that should be a very straightforward process that can be completed in one day, but you refused my repeated requests to send the links for weeks at a time). And now you are refusing to show me the design and layout of my own book before it gets sent to production. I cannot be expected to approve a layout and design that I’ve never seen. Saying the book has to be sent to production without the author having the opportunity to review and approve the design and layout, and there will be extra charges if changes are needed later, is not how professional publishers treat their authors. Unfortunately, your communications have been confrontational instead of collaborative and supportive. (a full refund has not yet been provided 4 weeks later). Update: Despite sending the wrong version of my book (a short draft version that I sent just to check the formatting) to production, then over two months of delays trying to get things sorted out, followed by refusing to allow me to see or approve the layout of the interior pages before they were sent to production, I asked for a refund and less than one third of what I had paid was ever refunded. There was no ‘confusion’ or ‘misunderstanding’, Archway Publishing acknowledged these facts and simply refused to act in good faith. This post is to caution anyone thinking of self-publishing to look elsewhere if you are looking for an honest, competent, respectful self-publishing firm.