Still have not receive any update about… Still have not receive any update about the increase, but I want to thank Smith, Scott J. He’s always so helpful and responsive. Even though he’s not processing the increase, He helped me with my documents on my initial loan and tries to update me and get me the help I need.

Much Needed Relief I found SBA.com to be amazingly helpful in navigating this stressful situation of needing funding for my small business. The number of emails that you sent were not only encouraging, but seemed to always come at the time when I needed them most. Kudos to you and your team for such a great service you provide. Don't change anything, as your process (at least from my experience) has been flawless!

When the PPP loan process was announced… When the PPP loan process was announced we tried to apply through our normal business bank. They were so overwhelmed we were not able to get our loan processed through them. They suggested SBA.com and we are so glad for that recommendation. SBA.com pointed us in the right direction. Helped us secure our loan and have supplied the necessary information we need to apply for forgiveness of the loan. So far it has been a great experience for our company.

SBA customer service is very… SBA customer service is very unprofessional, rude, and they are biased in their approval process. I used to work with the SBA, which is how I was made aware of the extremely biased approval process that's based on demographic.

Excellent Customer Service! Given how fast this program was rolled out, for a small business person like myself, that was denied a loan by my own personal "big" bank, the process was easy, efficient and quick. Communication from customer service was excellent. You helped me ride out the storm and get back on my feet. Thank you!