Patient and understanding I am 85 years old and a first time book writer. The staff at LifeRich was always patient and understood my limitations. I thanked them in my acknowledgements.

Sarah Turner was great to work with Sarah Turner was great to work with. However, I had a problem because the art department did not read the story (or the Bible) to understand the plot of the main character, Ruth of the Bible, before doing the artwork. Also Getty pictures are not the best pictures to use for the cover of Middle Eastern women. I also feel they did not keep in contact with the author on a timely basis. Weeks would pass before a question was finally answered.

A good job but with several misspelled… A good job but with several misspelled words. Spell check is needed.

I received friendly and professional… I received friendly and professional service. All my queries were answered promptly. I feel more information could have been given regarding extra costs for marketing, book pricing etc. this information was given much later in the process which caused some disappointment.

For me as a new author the process was… For me as a new author the process was long, drawn out, and impersonal. I prefer to talk with people when I am un certain or need help. This proved to be difficult as the individuals assigned to me in the company rarely answer a phone call, and take time in returning a request to call back. On the other hand, the art work and layout was great, and the finished product was professional and of good quality. I am very pleased with the results.