Patient and understanding I am 85 years old and a first time book writer. The staff at LifeRich was always patient and understood my limitations. I thanked them in my acknowledgements.

For me as a new author the process was… For me as a new author the process was long, drawn out, and impersonal. I prefer to talk with people when I am un certain or need help. This proved to be difficult as the individuals assigned to me in the company rarely answer a phone call, and take time in returning a request to call back. On the other hand, the art work and layout was great, and the finished product was professional and of good quality. I am very pleased with the results.

They held my hand through the entire… They held my hand through the entire process. As a first time author, I felt I had great help starting with the customer assistance associate who answered all my questions in the beginning. I liked the checklist they sent me once we were underway with production. It gave me time frames and what was next. The books came out looking very professional, and I couldn't be more pleased. I am writing a second book now, and will definitely recommend them to other authors as well as hire them for my next printing.

Sarah Turner was great to work with Sarah Turner was great to work with. However, I had a problem because the art department did not read the story (or the Bible) to understand the plot of the main character, Ruth of the Bible, before doing the artwork. Also Getty pictures are not the best pictures to use for the cover of Middle Eastern women. I also feel they did not keep in contact with the author on a timely basis. Weeks would pass before a question was finally answered.

Exasperated beyond belief Exasperated beyond belief by my account rep. who was either lazy and totally incompetent or purposely counterproductive. I lost a year and nearly my sanity before having to get others involved, at many stages, to complete the work. Others in the company were super helpful when finally employed. Thanks to those people. I considered canceling my contract and forfeiting the money paid a few times, just to stop the misery.