Supportive and professional I felt as though they dropped everything else to attend to my book. The people I spoke to or emailed seemed familiar with my manuscript enabling communication to be professional. They did an awesome job on the cover copy and the inside. Makes me look more impressive than I am. I thought my author copies of the published book would be automatically sent which caused a delay. This was completely unimportant to me, but it happened. I can't find anything else to gripe about.

Exasperated beyond belief Exasperated beyond belief by my account rep. who was either lazy and totally incompetent or purposely counterproductive. I lost a year and nearly my sanity before having to get others involved, at many stages, to complete the work. Others in the company were super helpful when finally employed. Thanks to those people. I considered canceling my contract and forfeiting the money paid a few times, just to stop the misery.

A good job but with several misspelled… A good job but with several misspelled words. Spell check is needed.

I was very pleased with my involvement… I was very pleased with my involvement with Liferich with just a minor hick-up. I had asked for two dozen paperback copies and received exactly eleven copies, not enough to provide for my commitments, but not a disaster. The sketches I sent were not used, but a last minute photo is serving very well. I was very disappointed that they did not include the dedication page to honor a very good friend that proofread my first printout.

For me as a new author the process was… For me as a new author the process was long, drawn out, and impersonal. I prefer to talk with people when I am un certain or need help. This proved to be difficult as the individuals assigned to me in the company rarely answer a phone call, and take time in returning a request to call back. On the other hand, the art work and layout was great, and the finished product was professional and of good quality. I am very pleased with the results.