Patient and understanding I am 85 years old and a first time book writer. The staff at LifeRich was always patient and understood my limitations. I thanked them in my acknowledgements.

I was very pleased with my involvement… I was very pleased with my involvement with Liferich with just a minor hick-up. I had asked for two dozen paperback copies and received exactly eleven copies, not enough to provide for my commitments, but not a disaster. The sketches I sent were not used, but a last minute photo is serving very well. I was very disappointed that they did not include the dedication page to honor a very good friend that proofread my first printout.

I received friendly and professional… I received friendly and professional service. All my queries were answered promptly. I feel more information could have been given regarding extra costs for marketing, book pricing etc. this information was given much later in the process which caused some disappointment.

They held my hand through the entire… They held my hand through the entire process. As a first time author, I felt I had great help starting with the customer assistance associate who answered all my questions in the beginning. I liked the checklist they sent me once we were underway with production. It gave me time frames and what was next. The books came out looking very professional, and I couldn't be more pleased. I am writing a second book now, and will definitely recommend them to other authors as well as hire them for my next printing.

For me as a new author the process was… For me as a new author the process was long, drawn out, and impersonal. I prefer to talk with people when I am un certain or need help. This proved to be difficult as the individuals assigned to me in the company rarely answer a phone call, and take time in returning a request to call back. On the other hand, the art work and layout was great, and the finished product was professional and of good quality. I am very pleased with the results.