Frustrating lack of support I've tried for days to setup "Felicia1992", but the site never sends the verification email. I wait the required hour and try to get the email again but nothing is sent. Even worse is the unavailability of online chat or other responsive support. It looks like a great site but it's no good if you can't register/verify. Update: I've been contacted by the developer of Adopted. I'm up and searching, and very happy with the service. Still, if I hadn't complained so publicly there'd be no solution to my problem. I hope they fix the site to allow non-members to reach support. My problem was solved in minutes with the help of their excellent support.

Excellent service Initially reviewed with 1 star due to something I didn't understand. Upgraded to 5 now. Founder Katherine sent me a personal email explaining what I was concerned about. They really do care, and go through great lengths in proving this. You can trust that they only have our best interest at heart. I have never quite experienced service like this. I would greatly recommend them.

Don't be foolish like me and use a debit card.... I have been trying for over 2 months to cancel and keep being charged. When I try to log into support my account is not found. I have reset the password twice. Would really really like to resolve this asap. ***Updated*** They refunded me my charges which was greatly appreciated. Biggest issue apparently was having 2 emails and not remembering which one I had used. If they had sent the reminder email with the email address in the body of it, that would have helped tremendously. Or only have 1 email to use not 2. I am changing my review since I received this help.

What an awful way to trick people into… What an awful way to trick people into paying up. I am helping my wife search for her birth mother, we have all very specific information about her mother and entered all the required info to be told there is a match but we need to pay to view. As soon i saw the results a 5 year old could easily tell the results where total garbage and totally unrelated, total rip off.

Great site to match people the first time This is a great site with a defined math algorithm. I was able to find my birth father match and my sister match the first time on the site. This is more than a website and connection engine. The support team in the background helped me through this quick process. Katherine, the founder of the site exceeded any expectations and made my dreams come true ! I am now connected to my biological family ! Thanks adopted.com Sheri