It’s been a month and they’re still… It’s been a month and they’re still holding the money. They keep asking to submit random information and documents without ever actually progressing with the transaction. It seems no matter what you give them they want something else immediately after. You have a better chance of not getting scammed by sending your money to the seller without using a third party service such as escrow. Avoid at all costs and do not ever consider using them.

Absolutely awful experience Absolutely awful experience. they wouldn't release the money into the account when it was sent for days and days until prompted. Then they appeared confused about how boat transactions work when the boat is transferred at a slip and even when I approved releasing the money to the seller, they refused to release it to the seller. I now have a person I respect angry with me and I have absolutely no recourse, I have a large sum of money trapped by a company which doesn't understand that large vessels are habitually transferred at the slip. They advertise that they transfer boats but they know NOTHING about how boats are transferred and they think that somehow this boat is going to show up at my house on an 18-wheeler or something, idk. This is insane and humiliating and I can't get through to them that the transfer has already taken place in law and in fact. This is in regard to Transaction 13013630. DO NOT USE ESCROW.COM FOR BOATS. Update from 04/23/24: Escrow.com contacted me as you can see below, via Trustpilot instead of their online software. I then had to call them. They are demanding a mutually signed consent of release form from both the buyer and seller--which is nowhere in their descriptions of their process. United States Coast Guard Form 1340, Bill of Sale, OMB No.1625-0027 does not require the signature of both parties, it requires the names of both parties, the signature of the seller, and the signature and stamp of a Notary Public witnessing the transaction. I am having to provide them a consent agreement between myself and the seller on an ad-hoc basis which is over and above the FEDERAL legal requirements for a vessel transaction. Still one star.

The absolute worst The absolute worst. Two transactions unnecessarily delayed. Provided all documentation and they caused nothing but headaches and frustration. Still waiting on my money to come back even after we cancelled our transaction! Is this a way to collect interest on my hard earned money?

Service is very slow. Service is very slow. I am a seller and my customer is a buyer who is also very frustrated with their service. It's been a few weeks but things haven't progressed as the seller's money has been coming to them for quite some time now. Support is almost impossible to contact. I sent 3-4 emails but in a few weeks, there was no response. They asked me to upload the agreement, but when I uploaded it for some reason, they made me re-upload it, which was silly. I'm disappointed with how cumbersome the workflow is

Very bad support service waisting time Support is very lazy they do one email per one day, they push buyer and seller. they took one and half day to review payment from the buyer. I am the seller and they told me yesterday your country is not supported for payments. They did one email and now its more than 24 hours no response from the support team. I am canceling the selling because i need money i will sell where i i would get instant money and support. transction number 13022426 update: I recieved an email in which support said to cancel the transction and deal, and i confrimed to cancel but they didnt aswer to buyer to confirm the deal cancelation. Escrow support is world best support 1 email per one day. Go knows why escrow holds money. After seeing this behavior now i bet my buyer will get refund in next decad.