After 10 years of using Escrow - This is the worst experience so far After 10 years of using Escrow, doing roughly $1M in transactions, this is the transaction that gave me the most grievances. I was scammed by fraudulent seller and Escrow.com didn't enforce the refund as they should. I don't care what their terms are. This is a big Ls from Escrow.com part. Transaction: #12349981 Fraudulent Seller: Glenn Akers I recently had a really disappointing experience with Escrow.com that I feel I need to share. I was trying to buy a domain name, and the whole thing turned into a mess, costing me not just time but a lot of stress. First off, the payment process was a nightmare. We had a third-party person ready to fund the final payment of the purchase, but Escrow.com just couldn't handle it smoothly. They verified our funder so late in the transaction, only two days before the deadline, which already set us up for trouble. Despite their efforts, we hit roadblocks which led to payment delays (even though we paid it on time, and Wise - the payment provider showed that it arrived on time, before 5PM EST on that day which was before the actual deadline) Escrow.com tried to pin the blame on me, saying I didn't pay on time. That's not cool. The date was March 29, and everything from my end was done to meet this deadline. They even brought up how using Wise (our payment method) can take 2-3 business days, saying we should've planned better. But honestly, Wise made the payment arrived on time, it showed up on their transaction history page. To top it off, there were accusations made about unauthorized email access which felt really out of line. As a customer, I expected support and solutions, not accusations and blame. The support staffs really shouldn't make such legal assumptions. They claimed to know the legal agreements between buyer and seller outside the scope of the transactions? The back-and-forth with them has been exhausting. It's like they don't listen or take the time to really understand where things went wrong. I've tried to resolve this through the BBB, but even that has been a runaround with more demands from Escrow.com for information and clarifications. All I wanted was a smooth transaction and what I got was stress, delays, and a bunch of blame thrown my way. If you're considering using Escrow.com for your transactions, please think twice. My experience has shown me they might not be the trustworthy, efficient service you're hoping for. Fraudulent seller Glenn Akers is already reported to the FBI.

They are holding my 1500$ They are holding my 1500$ When I demanded to refund Scammers call support has no idea what they are talking

Jo did an amazing job assisting us in… Jo did an amazing job assisting us in creating a very custom domain transaction. The response times were incredibly fast and very helpful. Without Jo's help and guidance, this likely would've taken much longer to complete meaning we'd risk losing a sale. Thanks Jo!!

Service is very slow. Service is very slow. I am a seller and my customer is a buyer who is also very frustrated with their service. It's been a few weeks but things haven't progressed as the seller's money has been coming to them for quite some time now. Support is almost impossible to contact. I sent 3-4 emails but in a few weeks, there was no response. They asked me to upload the agreement, but when I uploaded it for some reason, they made me re-upload it, which was silly. I'm disappointed with how cumbersome the workflow is

Delivers what it promises but mediocre Delivers what it promises but old and clunky and there are better new age, tech savvy services that i can use instead. mediocre.