They are holding my 1500$ They are holding my 1500$ When I demanded to refund Scammers call support has no idea what they are talking

Absolutely ridiculous across the board Absolutely ridiculous across the board. First of all, there is no connection with ebay, so you continue to get hounded for not paying. Second, the amount of information required is ridiculous, and most sellers won't accept it. Third, while the website states that either a buyer or seller can cancel at any time, in practice, that's not true, and they have to give the seller a chance to respond. I will never use this scammy company again - shame on ebay for their half-baked money-grubbing partnership deal

Absolutely awful experience Absolutely awful experience. they wouldn't release the money into the account when it was sent for days and days until prompted. Then they appeared confused about how boat transactions work when the boat is transferred at a slip and even when I approved releasing the money to the seller, they refused to release it to the seller. I now have a person I respect angry with me and I have absolutely no recourse, I have a large sum of money trapped by a company which doesn't understand that large vessels are habitually transferred at the slip. They advertise that they transfer boats but they know NOTHING about how boats are transferred and they think that somehow this boat is going to show up at my house on an 18-wheeler or something, idk. This is insane and humiliating and I can't get through to them that the transfer has already taken place in law and in fact. This is in regard to Transaction 13013630. DO NOT USE ESCROW.COM FOR BOATS. Update from 04/23/24: Escrow.com contacted me as you can see below, via Trustpilot instead of their online software. I then had to call them. They are demanding a mutually signed consent of release form from both the buyer and seller--which is nowhere in their descriptions of their process. United States Coast Guard Form 1340, Bill of Sale, OMB No.1625-0027 does not require the signature of both parties, it requires the names of both parties, the signature of the seller, and the signature and stamp of a Notary Public witnessing the transaction. I am having to provide them a consent agreement between myself and the seller on an ad-hoc basis which is over and above the FEDERAL legal requirements for a vessel transaction. Still one star.

Support service The problem has been resolved well. Although the support team's response time is long.

Service is very slow. Service is very slow. I am a seller and my customer is a buyer who is also very frustrated with their service. It's been a few weeks but things haven't progressed as the seller's money has been coming to them for quite some time now. Support is almost impossible to contact. I sent 3-4 emails but in a few weeks, there was no response. They asked me to upload the agreement, but when I uploaded it for some reason, they made me re-upload it, which was silly. I'm disappointed with how cumbersome the workflow is