Hazel M was very nice and professional… Hazel M was very nice and professional in explaining and clarifying the process to me. She took the time to understand what I was asking and responded appropriately. This review is only for her responses, I’m yet to see how the process works, and if it works smoothly. I’m only half way through my transaction. I will do a follow up review when the transaction is completed.

It’s been a month and they’re still… It’s been a month and they’re still holding the money. They keep asking to submit random information and documents without ever actually progressing with the transaction. It seems no matter what you give them they want something else immediately after. You have a better chance of not getting scammed by sending your money to the seller without using a third party service such as escrow. Avoid at all costs and do not ever consider using them.

Exceptional Support Experience Justine's prompt response and effective assistance via chat swiftly resolved my issue, turning a potentially frustrating situation into a seamless experience. Highly impressed with the service provided. Thank you, Justine

I really suggest using a different service Response time is horrible. We paid 20k usd in fees and every request takes several days to take care of. Customer support doesn’t pick up the phone when I call them and answer emails once a day at best

After 10 years of using Escrow - This is the worst experience so far After 10 years of using Escrow, doing roughly $1M in transactions, this is the transaction that gave me the most grievances. I was scammed by fraudulent seller and Escrow.com didn't enforce the refund as they should. I don't care what their terms are. This is a big Ls from Escrow.com part. Transaction: #12349981 Fraudulent Seller: Glenn Akers I recently had a really disappointing experience with Escrow.com that I feel I need to share. I was trying to buy a domain name, and the whole thing turned into a mess, costing me not just time but a lot of stress. First off, the payment process was a nightmare. We had a third-party person ready to fund the final payment of the purchase, but Escrow.com just couldn't handle it smoothly. They verified our funder so late in the transaction, only two days before the deadline, which already set us up for trouble. Despite their efforts, we hit roadblocks which led to payment delays (even though we paid it on time, and Wise - the payment provider showed that it arrived on time, before 5PM EST on that day which was before the actual deadline) Escrow.com tried to pin the blame on me, saying I didn't pay on time. That's not cool. The date was March 29, and everything from my end was done to meet this deadline. They even brought up how using Wise (our payment method) can take 2-3 business days, saying we should've planned better. But honestly, Wise made the payment arrived on time, it showed up on their transaction history page. To top it off, there were accusations made about unauthorized email access which felt really out of line. As a customer, I expected support and solutions, not accusations and blame. The support staffs really shouldn't make such legal assumptions. They claimed to know the legal agreements between buyer and seller outside the scope of the transactions? The back-and-forth with them has been exhausting. It's like they don't listen or take the time to really understand where things went wrong. I've tried to resolve this through the BBB, but even that has been a runaround with more demands from Escrow.com for information and clarifications. All I wanted was a smooth transaction and what I got was stress, delays, and a bunch of blame thrown my way. If you're considering using Escrow.com for your transactions, please think twice. My experience has shown me they might not be the trustworthy, efficient service you're hoping for. Fraudulent seller Glenn Akers is already reported to the FBI.