Fairly smooth 3 week turnaround for domain sale I recently had a buyer express interest in a domain, and escrow.com was the third party facilitator. After reading the reviews here on TrustPilot, I was skeptical of escrow.com's service but I had no other choice. To my pleasant surprise, the transaction went fairly smoothly and didn't take as long as I thought (3 weeks in total - not super quick but didn't take forever). They responded reasonably quick to a support request. As my first experience with them, it went well.

Service is very slow. Service is very slow. I am a seller and my customer is a buyer who is also very frustrated with their service. It's been a few weeks but things haven't progressed as the seller's money has been coming to them for quite some time now. Support is almost impossible to contact. I sent 3-4 emails but in a few weeks, there was no response. They asked me to upload the agreement, but when I uploaded it for some reason, they made me re-upload it, which was silly. I'm disappointed with how cumbersome the workflow is

Exceptional Support Experience Justine's prompt response and effective assistance via chat swiftly resolved my issue, turning a potentially frustrating situation into a seamless experience. Highly impressed with the service provided. Thank you, Justine

The absolute worst The absolute worst. Two transactions unnecessarily delayed. Provided all documentation and they caused nothing but headaches and frustration. Still waiting on my money to come back even after we cancelled our transaction! Is this a way to collect interest on my hard earned money?

Support service The problem has been resolved well. Although the support team's response time is long.