They won't accept your order easily They won't accept orders easily, even though I provided my exact address, phone no. ordered using my wifi etc. they won't accept it. I was even paying 1 year upfront & asked they can call the phone to verify identity, still won't accept. Only reply was > Unfortunately we cannot provide more specific information as to why the decision to not accept the order was made. If staff looks, ticket #458309 for reference. I think they do some user profiling or something, hard to say, but that's what I felt by their replies. After hearing good things about them, it was a disappointment for me.

Price increase and bad support members UPDATE: Read this before order from them: As a speed, maybe they are good (attention, not the best, and still have a lot to implement and configure), but the support and the way you are treated, leaves something to be desired. It treats you badly and it's hard to answer your tickets. I find it crazy that we had a 25% PERMANENT, but every year all the products are still refreshed. It's trivial. Look for another more serious host, for example, RackNerd.

HostMantis support is excellent and… HostMantis support is excellent and fast! I have used HostMantis for 2.5 years and have needed support only 10 times. Each time they have been fast and accurate. At their low prices, I was prepared for slower response time. I have been pleasantly surprised. Having used HostGator and, early on, GoDaddy, I looked for and found this inexpensive hosting service. I've been pleased with their stability and customer service.

Good servers - but one of the worst support team ever! Their servers are so good, stable. They also have got many locations. But one major reason why i give them 2 stars is their worst customer support. Their response time during working hours is fine, but their attitude to customers is so bad that it feels like they are offering the service for free. They also don't care about customers, a single complain - and they would ask you to look for another company. Lot of accounts are also being suspended, with a lock that doesn't even violate their ToS, or AUP and arguing with them is very useless as they don't even read whole support but reply based on your title of support ticket.

I've been with these guys since 2014… I've been with these guys since 2014 and I've never had any major issue and I've never had any minor issue last more than a few hours at most. My sites SEO remains top notch also because of request time and availability. I preach these guys to everyone that I run into.