Kudos to Avoxi support and sales agents. Very good customer support. As a new user to IP-based telecommunications systems, we have many questions regarding setup issues and account management. Both Avoxi support agent and sales agent always take time and patiently walk us through our questions and issues. Unlike some providers who often just brushed off "silly" questions and not bother to address each question or query raised.

Avoxi is a horrible call center and IVR… Avoxi is a horrible call center and IVR software. Avoxi call center system doesn't work at all. They tried to make it work at trial. After we started paying, the support never replied, just auto-replies. We couldn't use Avoxi system at all but had to pay for 4 months! Voice quality of Avoxi is not professional for any company. When we unsubscribed, they continued charging. Tried to reach support but no way. Then reached staff via Linkedin. (Look how desperate a customer is made.) It didn't work, just good wishes. We deleted our account and deleted our credit card details, they continued to charge by using old credit card records! Asked for refund, after months they started replying but still no resolution. We have the emails and all records for reference, incl. the irritating discussions with the company managers. (If there is a company at all)

Beware and check your first bill Beware and check your first bill. I signed up for a simple $4.49 business classic plan, only to have without authorisation over $8 in extra monthly fees added (not including call fees on top). Support which was fast to try and upsell, was slow to reply, and eventually refunded. There is no way to cancel your account online, which should have been a red flag when I signed up. So they hold all the control here. I have since cancelled my account and migrated to OpenPhone which is going great.

Very dubious business practices Very dubious business practices - not transparent pricing, what was advertised on their website was not what i ended up paying - it was far higher to use their SIP trunking and virtual phone number even though I hardly used their service they still charged by like $60. Will try to retain you by offering you "free credit" - they send way too many emails to try and make it seem like they're offering good customer service. Avoid

Excellent Services and Support we are using the services from Avoxi from last 10 Years and the support and the services are awesome, we are getting support round the clock, even in non working hours and Public holidays as well. Thanks a lot for your support Team. Regards Pavan Gautam Cyfuture India Pvt Ltd