Beware and check your first bill Beware and check your first bill. I signed up for a simple $4.49 business classic plan, only to have without authorisation over $8 in extra monthly fees added (not including call fees on top). Support which was fast to try and upsell, was slow to reply, and eventually refunded. There is no way to cancel your account online, which should have been a red flag when I signed up. So they hold all the control here. I have since cancelled my account and migrated to OpenPhone which is going great.

Our Account was hacked on Avoxi and… Our Account was hacked on Avoxi and they billed us $1400 and failed to issue us a refund. This is a scam company

Very dubious business practices Very dubious business practices - not transparent pricing, what was advertised on their website was not what i ended up paying - it was far higher to use their SIP trunking and virtual phone number even though I hardly used their service they still charged by like $60. Will try to retain you by offering you "free credit" - they send way too many emails to try and make it seem like they're offering good customer service. Avoid

Charged Us for ZERO Service To follow up with Kris' review below, we now know how the cancellation of the account went... They instructed us because we didn't provide 30 days cancellation notice, no refund will be provided. So that's the end of the story. No service, we had to force contact and in the end, they kept our money because WE didn't hold up our end of the agreement. Well, I guess you live and learn and hope to not repeat your mistakes of the past. I think we're all a little wiser though slightly poorer.

Markus and Pablo are assets to Avoxi I found all the staff to be very helpful in guiding my business set up over genius. Initially i found the interface very complicated however post video call with the staff... things were easy. I just feel outbound licenses should be given for 1 user (it helps start ups) to grow. personally I find the outbound license very expensive and i feel this will be the only factor that will make me continue or discontinue Avoxi services in the future. I like to personally share my appreciation to markus & pablo for there extended support. kudos to both ya all. Thanks Team.