Beware and run Beware and run. you might think that the company looks legit from the website and all the toll free numbers provided but believe me, its not. Hopefully you can read this and prevent yourself some pain. Signed up for a service. Waited and didn't work for a day. Called multiple times. each time they say case is open and someone will get back to me. No one did. After wasting few hrs on calls, asked for cancellation and refund. even for that they opened a case and said someone will get back to me.

Beware and check your first bill Beware and check your first bill. I signed up for a simple $4.49 business classic plan, only to have without authorisation over $8 in extra monthly fees added (not including call fees on top). Support which was fast to try and upsell, was slow to reply, and eventually refunded. There is no way to cancel your account online, which should have been a red flag when I signed up. So they hold all the control here. I have since cancelled my account and migrated to OpenPhone which is going great.

Very dubious business practices Very dubious business practices - not transparent pricing, what was advertised on their website was not what i ended up paying - it was far higher to use their SIP trunking and virtual phone number even though I hardly used their service they still charged by like $60. Will try to retain you by offering you "free credit" - they send way too many emails to try and make it seem like they're offering good customer service. Avoid

Prices in USD for Canadian customers… Prices in USD for Canadian customers and extra fees not disclosed. Trying to cancel number but can't log in. Company not meant for Canadian customers with a 30% difference in the dollar. ***update*** The resolution mentioned in my reply from AVOXI was me cancelling my service and going elsewhere. Not what I had hoped for but obviously what needed to happen. Still no invoices. Cancelled number and went elsewhere despite now having to relogo my vehicles and change the website. Brutal company to deal with.

Avoxi is a horrible call center and IVR… Avoxi is a horrible call center and IVR software. Avoxi call center system doesn't work at all. They tried to make it work at trial. After we started paying, the support never replied, just auto-replies. We couldn't use Avoxi system at all but had to pay for 4 months! Voice quality of Avoxi is not professional for any company. When we unsubscribed, they continued charging. Tried to reach support but no way. Then reached staff via Linkedin. (Look how desperate a customer is made.) It didn't work, just good wishes. We deleted our account and deleted our credit card details, they continued to charge by using old credit card records! Asked for refund, after months they started replying but still no resolution. We have the emails and all records for reference, incl. the irritating discussions with the company managers. (If there is a company at all)