Charged Us for ZERO Service To follow up with Kris' review below, we now know how the cancellation of the account went... They instructed us because we didn't provide 30 days cancellation notice, no refund will be provided. So that's the end of the story. No service, we had to force contact and in the end, they kept our money because WE didn't hold up our end of the agreement. Well, I guess you live and learn and hope to not repeat your mistakes of the past. I think we're all a little wiser though slightly poorer.

Very dubious business practices Very dubious business practices - not transparent pricing, what was advertised on their website was not what i ended up paying - it was far higher to use their SIP trunking and virtual phone number even though I hardly used their service they still charged by like $60. Will try to retain you by offering you "free credit" - they send way too many emails to try and make it seem like they're offering good customer service. Avoid

Avoxi is the biggest little secret for… Avoxi is the biggest little secret for small companies trying not to break the bank with telephone services fees, and Avoxi's excellent customer services more than pay for the small fees they charge. Since I subscribed to Avoxi, I haven't missed the big, monopolistic, price-gauging telephone companies. My clients are happy, I am happy, and my financials are happy. Now that is a great little telephone company for you.

Avoxi has a remarkably responsive and… Avoxi has a remarkably responsive and effective technical support team. They answer the phone all times of the day or night and will do their absolute best to solve your problem right then and there. If they cannot, they will give you a time line for a solution and the company usually meets that time line.

Terrible I echo similarly bad experiences here - it was good when we first signed up early 2020, then early this year after I increased my base plan and accidentally signed up for another plan, i have been unable to get them to cancel this additional plan, so I have been charge double of what I normally pay, with increasing telephone charges as well. No responses to my emails since Feb and now I can't even login to my account to cancel, as my password doesn't work and I can't reset. I would like all my money back and stop paying but can't even do that. I am horrified - Stay away.