I appreciate their banking services I appreciate their banking services. What I didn't like is that I waited so long for my card. It was frustrating because I promised to make an important payment.

They hasn’t responded me for question… They hasn’t responded me for question for 6 days and I can’t withdraw my money.

It took a great deal of hard work and… It took a great deal of hard work and convincing with the agent from customer team, but in the end my problem was solved.

They accept Egyptian passport as an ID… They accept Egyptian passport as an ID for verification but not an Egyptian utility bill or bank statement, claiming it's written in Arabic and that they don't understand Arabic ..., well , if in that age of tech miracles , they can't translate and read the original documents in foreign language , then for sure, it's better to keep my money away from them . Besides, I can't change how cooperations work in a whole country to satisfy your fancy needs .

Even though they have presence in so… Even though they have presence in so many countries, it would be helpful to have also developped customer care in those countries.