I needed a paper account statement via… I needed a paper account statement via courier and I was charged over 60 dollars...thanks god the other features are free or have much more lower fees.

A bug in the app put me in the… A bug in the app put me in the impossibility to paid someone on time, which put me in a delicate situation. Hope that next time will be ok.

The customer officer was really slow… The customer officer was really slow answering my questions on the chat. and his englush was not very good either.

Although I pay my bills mostly with my… Although I pay my bills mostly with my Paxumbank card, at some merchants the payment was rejected. I don't understand why, cause in the past it worked fine. Maybe I should get in touch with the call center.

They accept Egyptian passport as an ID… They accept Egyptian passport as an ID for verification but not an Egyptian utility bill or bank statement, claiming it's written in Arabic and that they don't understand Arabic ..., well , if in that age of tech miracles , they can't translate and read the original documents in foreign language , then for sure, it's better to keep my money away from them . Besides, I can't change how cooperations work in a whole country to satisfy your fancy needs .