I was put on hold for 2 times when I… I was put on hold for 2 times when I called to customer service, but the third one was luckier and they managed to solve my issue.

I needed a paper account statement via… I needed a paper account statement via courier and I was charged over 60 dollars...thanks god the other features are free or have much more lower fees.

Although I pay my bills mostly with my… Although I pay my bills mostly with my Paxumbank card, at some merchants the payment was rejected. I don't understand why, cause in the past it worked fine. Maybe I should get in touch with the call center.

A bug in the app put me in the… A bug in the app put me in the impossibility to paid someone on time, which put me in a delicate situation. Hope that next time will be ok.

They accept Egyptian passport as an ID… They accept Egyptian passport as an ID for verification but not an Egyptian utility bill or bank statement, claiming it's written in Arabic and that they don't understand Arabic ..., well , if in that age of tech miracles , they can't translate and read the original documents in foreign language , then for sure, it's better to keep my money away from them . Besides, I can't change how cooperations work in a whole country to satisfy your fancy needs .