Conga Support is absolutely awful, unless you pay extra Conga is the best Doc Gen solution for integrating with Salesforce, but that's not saying much. It's outdated, very glitchy (OMG, so glitchy!!), and their basic support is absolutely awful. It's so bad that you'll end up paying your administrator more for the countless hours wasted with the basic customer support team than you would if you just bought a support package. And you may loose your administrator to another company who doesn't torture their staff with months (literally!!) of inane communication with a "customer support" team that doesn't know jack, can't communicate effectively in English, and doesn't end up resolving the issues. TLDR: if you aren't willing to pay extra for customer support, don't use Conga products. Just don't.

I had a demo with conga and it was… I had a demo with conga and it was great. Looked a bit complicated but i was sure i could handle it. I then asked them to postpone the start of the contract by two weeks until i am back from vacation. And that was ignored. i was contacted right away a few times by different people from there to get me going i kept telling them to eait two weeks. After my vacation, i finally was able to schedule a training session. That went very well. I was promised a link to a video recording of the training and some links to other helpfull documents to get me going. I did not get anything. I sent email after email to the various people there to get the information and nobody responded at all over the last two weeks.... so i cancelled our check to them and cancelled the contract. They talk a good game at beginning, but they have been absolutely the worst company in communication and follow up that i have ever been involved with.

Love Composer, but... Love Composer, but its a beast of a tool & hard to learn. The documentation isn't great, and it's hard for someone new to pick up on how Conga works. That said, if you know what you are doing, you can build some pretty great things.

Great Tool For Contract Lifecycle Management We have been using Conga Contracts for almost 3 years. We had a very smooth implementation and have continued to enhance our use of the system over time. The people at Conga are great. Very "customer first" focused. Conga is growing rapidly and is expanding their suite of services just as rapidly. Great solution for those who need basic contract repository tool as well as for those who require much more complexity in their contract lifecycle management.

Conga Grid is a powerful tool for data management My experience was with Conga Grid in Salesforce. It is a powerful Salesforce tool that centralizes data management. It helps to visualize, navigate, and manage data across different Salesforce objects, enhancing productivity and efficiency. However, it could benefit from some improvements like auto-updating and enhanced mobile scalability. I write reviews of Salesforce apps and have a full overview with my thoughts and installation instructions of Conga Grid on portal SFApps.info. For those who are thinking about it or its alternatives it could be helpful.