Great product Great product, use it for our daily quotation templates that helps our sales team streamline their work!

Conga Support is absolutely awful, unless you pay extra Conga is the best Doc Gen solution for integrating with Salesforce, but that's not saying much. It's outdated, very glitchy (OMG, so glitchy!!), and their basic support is absolutely awful. It's so bad that you'll end up paying your administrator more for the countless hours wasted with the basic customer support team than you would if you just bought a support package. And you may loose your administrator to another company who doesn't torture their staff with months (literally!!) of inane communication with a "customer support" team that doesn't know jack, can't communicate effectively in English, and doesn't end up resolving the issues. TLDR: if you aren't willing to pay extra for customer support, don't use Conga products. Just don't.

conga sends me an invoice for a bunch… conga sends me an invoice for a bunch of licenses that I don't use. When I said I need to change a few around they told me it could not be done and that I have to pay for products I have no use for. cant directly contract anyone even sales all go to voice mail. get the runaround and now listed me no longer as a contact,

Time Saving Solution Conga Composer has helped us encourage users to utilize Salesforce by allowing us to save them time editing and formatting data for their clients time and time again. The options are easily translatable and allow us to take advantage of the features initially Office products through Salesforce.

READ BEFORE SIGNING READ BEFORE SIGNING I have used just about all of the Conga products for the past few years. The tech was very good back when I first signed up but now has much more competition from others on the exchange. My main reason for the one star is I tried to change my number of licenses this year within the allotted time and was scuffed off. I spoke with the territory manager earlier in the year about my use case and she said she would get back to me on anything and everything Conga might be able to provide. (I never heard back from her) I made an appointment with my rep in Novemeber and no one ever joined my call. Then conga sends me an invoice for a bunch of licenses that I don't use. When I said I need to change a few around they told me it could not be done and that I have to pay for products I have no use for. Keep in mind that I am not trying to lower my overall expense...I am happy to pay whatever I was already paying. I just want to change Conga Composer to Collaborate since I no longer use Composer. The overall way that this company treats you is unbelievably poor. Panda Docs is a less expensive proposal software than collaborate and DaDa Docs and Airslate in my experience is great for document generation. I can't imagine being treated with less concern from a company. Generally, my experience with anything on the SF exchange is perfect. I understand I have a small business and my company's contribution to Conga's bottom line is most likely a rounding error in their eyes but I still think this was handled poorly.