Dominique Watt
GBThis is the worst company you could… This is the worst company you could ever do business with. Honestly. I switched because they promise me a $500 promotional bonus. I did everything I was supposed to and I never got it. Upon trying to retrieve it they told me that they didn't have to give it to me if they didn't want to and did not. I've never seen anything like this happen before period they said if I didn't like it to silhouette. No kidding. These people are monsters and I'm very shocked that the government allows them to do business . Do not trust this business. Also every card that has ever been swiped with them always gets their Info stolen
Tushar Amin
GBThe software sucks........customer… The software sucks........customer service is almost 2 hour delay everytime you call. Nothing gets fixed ..all I can say is get a good lawyer if you sign up for this system.
Frank DiCostanzo
GBHorrible customer service Horrible customer service. After being bounced from one rep to another five times to try and solve a problem, I get told it will need to be "escalated" to a higher tech level. That is harbertouch speak for, " we don't know what the hell we're doing. I get an official ticket number and told someone will call me back. That is a joke !!, Over the past several months I have been given at least a dozen " escalation ticket numbers" and never, and I mean never, has anyone called me back. I am having to start over with a new company.
Kim Nolan
GBI like Harbortouch as a user I like Harbortouch as a user. I find it easy to operate and find all the information I need in our daily operations. The technical staff are very friendly and helpful, but haven't always been able to solve our issues. With the new upgrade with Lighthouse Reporting, we had many balancing issues, but have managed to get these rectified. As of this time, we still have no idea what caused our unbalanced reports, nor did the technical staff, but it seems to be solved now. DeLores Duncan Corporate Controller Aces Bar & Grill Wedgies Sports Bar
Gloria Rodriguez
GBThe intuitive interface has tremendously reduced the number of errors previously made by our staff. We are processing more accurately and faster than we ever have before! extremely helpful staff, they always go above and beyond to help us on the phone. POS system is a life saver, it has helped me run my business more efficiently and it helps me keep a better eye on my employees and day to day operations. COULD NOT LIVE WITHOUT IT.