Horrible system problems my rep said to… Horrible system problems my rep said to call him if any more problems arise. He stop taking my calls and told me to text only. Customer service rude shift 4 payments keeps billing you at a higher rate if you are not using there system they are fraudulent. I would give them a 0 run as fast as you can.

Worst company I've dealt with in my life!! Our experience with Harbortouch was terrible from the beginning. The programmers kept screwing up our inventory. It took 4 attempts before we had something acceptable. Then they shipped us the wrong system. At this time I tried to cancel the order. The salesman talked me into giving them another shot. When they shipped out the new system, we ended up getting a case of receipt paper instead. By the time the proper hardware was installed, several months had gone by. We never could get it to work properly, and now they want to charge us an early termination fee. This company is a complete joke! Don't waste your time. My 1-star review is generous.

Horrible customer service Horrible customer service. After being bounced from one rep to another five times to try and solve a problem, I get told it will need to be "escalated" to a higher tech level. That is harbertouch speak for, " we don't know what the hell we're doing. I get an official ticket number and told someone will call me back. That is a joke !!, Over the past several months I have been given at least a dozen " escalation ticket numbers" and never, and I mean never, has anyone called me back. I am having to start over with a new company.

Customer service is excellent Customer service is excellent, however I was lead to believe my business could accept HSA health savings cards when I signed up with Harbortouch. This is NOT the case. I've asked them for assistance and am told they don't have the capability. It is beyond my comprehension that POS systems today can't process all types of cards.

Harbortouch Customer Service is … Harbortouch Customer Service is wonderful! I am Especially commending Brittney Emery and Jason Cloud. Harbortouch, they are great assets to your company and it should not go unrecognized. Their service is outstanding and exceeds expectation above and beyond! Britney and Jason's team reliance always me assures me that service is fully covered. Their close personal assistance has shown me such a care; it feels like we're all on the same team! Awesome!!!