Another update Another update! The owner of the bar I work at disconnected the POS system and is now using a regular cash register! Our contract is not up until October, but after the system crashed 4 times Friday night, with over an hour on the phone with CS each time he said to hell with it. The staff is celebrating.

Horrible customer service Horrible customer service. After being bounced from one rep to another five times to try and solve a problem, I get told it will need to be "escalated" to a higher tech level. That is harbertouch speak for, " we don't know what the hell we're doing. I get an official ticket number and told someone will call me back. That is a joke !!, Over the past several months I have been given at least a dozen " escalation ticket numbers" and never, and I mean never, has anyone called me back. I am having to start over with a new company.

System is easy to navigate Our world is full of technical equipment that makes all of us, at one time or another, feel crazy. Harbor Touch support has bailed my team out numerous times while creating a training atmosphere.

We have been using Harbor touch in our… We have been using Harbor touch in our pub for the last 4 years. We have had only a couple issues in that time ( all minor) Any issues have been resolved quickly and efficiently every time. We switched to HarborTouch for our other operation as well any have had the same experiance.

It took me over 6 months to get them to… It took me over 6 months to get them to send me a "new" credit card reader - the one they finally sent me won't read chips and never asks for CID code. I believe it is intentional because they charge you more money if you type the numbers iin and also when there is not a CID entered - so we are forced to use the machine in the most expensive (profitable for them) way!!!