Another update Another update! The owner of the bar I work at disconnected the POS system and is now using a regular cash register! Our contract is not up until October, but after the system crashed 4 times Friday night, with over an hour on the phone with CS each time he said to hell with it. The staff is celebrating.

System is easy to navigate Our world is full of technical equipment that makes all of us, at one time or another, feel crazy. Harbor Touch support has bailed my team out numerous times while creating a training atmosphere.

Horrible customer service Horrible customer service. After being bounced from one rep to another five times to try and solve a problem, I get told it will need to be "escalated" to a higher tech level. That is harbertouch speak for, " we don't know what the hell we're doing. I get an official ticket number and told someone will call me back. That is a joke !!, Over the past several months I have been given at least a dozen " escalation ticket numbers" and never, and I mean never, has anyone called me back. I am having to start over with a new company.

Awesome experience as long as you do… Awesome experience as long as you do the hardware install yourself! Beware the fine print. However, the hardware install is relatively easy and they will provide you with excellent phone customer service if you get stuck. The POS is amazing and runs excellent. Nothing but great and positive results 30 days in!

This is the worst company you could… This is the worst company you could ever do business with. Honestly. I switched because they promise me a $500 promotional bonus. I did everything I was supposed to and I never got it. Upon trying to retrieve it they told me that they didn't have to give it to me if they didn't want to and did not. I've never seen anything like this happen before period they said if I didn't like it to silhouette. No kidding. These people are monsters and I'm very shocked that the government allows them to do business . Do not trust this business. Also every card that has ever been swiped with them always gets their Info stolen