Horrible customer service Horrible customer service. After being bounced from one rep to another five times to try and solve a problem, I get told it will need to be "escalated" to a higher tech level. That is harbertouch speak for, " we don't know what the hell we're doing. I get an official ticket number and told someone will call me back. That is a joke !!, Over the past several months I have been given at least a dozen " escalation ticket numbers" and never, and I mean never, has anyone called me back. I am having to start over with a new company.

Horrible system problems my rep said to… Horrible system problems my rep said to call him if any more problems arise. He stop taking my calls and told me to text only. Customer service rude shift 4 payments keeps billing you at a higher rate if you are not using there system they are fraudulent. I would give them a 0 run as fast as you can.

Worst company I've dealt with in my life!! Our experience with Harbortouch was terrible from the beginning. The programmers kept screwing up our inventory. It took 4 attempts before we had something acceptable. Then they shipped us the wrong system. At this time I tried to cancel the order. The salesman talked me into giving them another shot. When they shipped out the new system, we ended up getting a case of receipt paper instead. By the time the proper hardware was installed, several months had gone by. We never could get it to work properly, and now they want to charge us an early termination fee. This company is a complete joke! Don't waste your time. My 1-star review is generous.

My county order all restaurant to be… My county order all restaurant to be closed due to covid-19 from 3/15 to 5/31. I explain to them Harbortouch shouldn't charge me during the shut down. I was told that not their fault. Even my landlord very nice enough not to charge me the rent during the shut down because he know this covid-19 affect everybody. Now my restaurant closed for good and i'm stuck with Harbortouch for another 8 months without income. Please don't do with business company. they don't understand the hardship every restaurant going through loosing their business. I was told if i don't pay them they would sent me to collection agency so I credit will be ruin...

This has been the worst experience… This has been the worst experience ever. To date 1/9/23 we have yet to receive the information needed off our old brain that crashed.. after finding out our system was not backed up for over a year. It is now the beginning of a new year and don't have the information off the other computer It has been 4 weeks of waiting for it. I call and get no help hung up on transfered and hung up on again. I am currently looking into different POS systems