Switching from ShopKeep to HarborTouch… Switching from ShopKeep to HarborTouch has been like a breath of fresh air. Their back office features are amazing, as well as their prompt customer support. My smoothie shop now feels complete. I will definitely be using them at future locations.

Another update Another update! The owner of the bar I work at disconnected the POS system and is now using a regular cash register! Our contract is not up until October, but after the system crashed 4 times Friday night, with over an hour on the phone with CS each time he said to hell with it. The staff is celebrating.

Worst company I've dealt with in my life!! Our experience with Harbortouch was terrible from the beginning. The programmers kept screwing up our inventory. It took 4 attempts before we had something acceptable. Then they shipped us the wrong system. At this time I tried to cancel the order. The salesman talked me into giving them another shot. When they shipped out the new system, we ended up getting a case of receipt paper instead. By the time the proper hardware was installed, several months had gone by. We never could get it to work properly, and now they want to charge us an early termination fee. This company is a complete joke! Don't waste your time. My 1-star review is generous.

This has been the worst experience… This has been the worst experience ever. To date 1/9/23 we have yet to receive the information needed off our old brain that crashed.. after finding out our system was not backed up for over a year. It is now the beginning of a new year and don't have the information off the other computer It has been 4 weeks of waiting for it. I call and get no help hung up on transfered and hung up on again. I am currently looking into different POS systems

Don't ignore the bad reviews Don't ignore the bad reviews! While some people love this system, we had a nightmare starting on day one. We recently ordered their HBR (Harbortouch Bar & Restaurant) which they sell as their latest system. It was a nightmare from the day of installation. Countless hours on the phone with support and still can't get basic functions like sales tax to work correctly. Response from sales and management was barely existent and we returned the system. One star for the nice big screens - everything else was a mess.