No Real Problems I recently ordered their Black Hat blow mold Christmas decorations and had no problem at all with this order. I called to request information about shipping, (there was no confirmation email with my order) and they told me the delivery date and it was delivered on time. The customer service was a little blunt, but overall they got the job done. Shipping to the mid-atlantic area in 9 days, earlier than the expected date from the shipping option.

Ordered 3 pairs of glasses Ordered 3 pairs of glasses for PPE, April 17th, received immediate email confirmation of order and payment from them. It is now May 2, and they will not return emails. No one answers the phone. Glasses have not shown up, they never sent a UPS tracking number, and I am setup to receive UPS and FedEx updates for anything coming to my business address, no such shipment shows in either. Confirmation email says "UPS ground 3-9 business days" Pretty sure a fraud claim to my bank and CC are in order now.

Very Bad service Very Bad service, order with the missing item and sub-standard quality supplied. (Replace with lower quality from original order). Took them 2 months to refund and even raise their voice at me during a phone conversation. Accusing me of leaving a bad review and filing a case with Paypal. When none of the telephone number provided is working always on voice mail and emails not replied, what should a customer do? Don't buy from them even they are the cheapest. Not worth it.

I want to give a great review to this… I want to give a great review to this group because they made the effort to correct a mistake and I appreciate it so much. Fran was VERY helpful and made every effort to help me with my order. She was willing to be patient with me and so I was in turn, patient with her. She did a wonderful job and I appreciated her efforts very much. It just shows, when you pay kindness forward, it usually comes back in return. She found my order, corrected the problem and followed up to let me know my package was on its way. Ask for Fran - and if she says she's busy, she really is. Be kind, be patient and I promise, she will take great care of you!

Misleading shipping cost Thought i was ordering two 4-pound bags of zinc sulfate for my pecan trees at the quoted shipping cost but instead actually ordered 1 bag and paid the same shipping cost...per bag cost was cheap compared to other vendors on the internet and sealed the deal...however shipping cost was too high thus driving overall cost too high... i should of paid closer attention to what i was doing when ordering...however, i feel misled by HOS and will likely send my business elsewhere in the future...