Horrible Company! Wont answer calls, or emails and haven't received the items ordered and paid for. Disputing Charge with my Credit card Company and reporting to Post Master General for MAIL FRAUD... by the way Mail Fraud is a Felony because of the Interstate Commerce regardless of the amount of money involved. Fraudulent and Deceptive is the best way to describe this company

Hardware online has some of the most… Hardware online has some of the most beautiful hardware and at low prices. We had a little delay in receiving our product but when I called, not only did she check on the order after hours, she was gracious to send it out second day air to get it here faster at no extra charge. Hard working small business being successful with the help of online shopping. I'd buy from them again and recommend them.

TERRIBLE CUSTOMER SERVICE OUT OF THE GATE I ordered a clock last week and they immediately took the money out of credit card but I have not received a confirmation email or anything. I tried calling them, no answer. I will never use this company again but they just had a cute cheap clock. I work for a government office in constituent services and I know good service, and this is the worst. Actually no stars is more appropriate. I will be contacting credit card company in few days if I do not hear back from them.

No Real Problems I recently ordered their Black Hat blow mold Christmas decorations and had no problem at all with this order. I called to request information about shipping, (there was no confirmation email with my order) and they told me the delivery date and it was delivered on time. The customer service was a little blunt, but overall they got the job done. Shipping to the mid-atlantic area in 9 days, earlier than the expected date from the shipping option.

Ordered kitchen products that were no longer available in stores Ordered some kitchen products that were not available through normal stores (Target, Lowes, etc.). Shipping a bit on expensive side but total (product + shipping) was less than other sites by a few dollars. Once order was placed, never got an email confirmation so did not know if order was actually processed. Luckily, I took a screen print at the end of the ordering process so I had something. Like others, tried calling but never got an answer. So was never sure if product would show up. And had problems getting back into website. Product did arrive after about 8-10 days and was the correct product and in good shape. Need to improve the website and email confirmation process.