Very Bad service Very Bad service, order with the missing item and sub-standard quality supplied. (Replace with lower quality from original order). Took them 2 months to refund and even raise their voice at me during a phone conversation. Accusing me of leaving a bad review and filing a case with Paypal. When none of the telephone number provided is working always on voice mail and emails not replied, what should a customer do? Don't buy from them even they are the cheapest. Not worth it.

Online ordering is a pain Online ordering is a pain. I tried to order a gas can and kept receiving a notice that I had not chosen the correct carrier for shipment. There were no choices for carrier on the website. Hire someone who understands web development please. Decided to buy locally. Lousy experience.

Misleading shipping cost Thought i was ordering two 4-pound bags of zinc sulfate for my pecan trees at the quoted shipping cost but instead actually ordered 1 bag and paid the same shipping cost...per bag cost was cheap compared to other vendors on the internet and sealed the deal...however shipping cost was too high thus driving overall cost too high... i should of paid closer attention to what i was doing when ordering...however, i feel misled by HOS and will likely send my business elsewhere in the future...

TERRIBLE CUSTOMER SERVICE OUT OF THE GATE I ordered a clock last week and they immediately took the money out of credit card but I have not received a confirmation email or anything. I tried calling them, no answer. I will never use this company again but they just had a cute cheap clock. I work for a government office in constituent services and I know good service, and this is the worst. Actually no stars is more appropriate. I will be contacting credit card company in few days if I do not hear back from them.

Yeesh Yeesh! Ordered Muck Boots from this place to support small business, and they never arrived. Called to inquire and a distracted lady answered and with banging and crashing noises on the other end gave some excuse and promised they'd be there the following Thursday. Following Thursday arrived with no boots. Called many times, sent an email message, all to no avail. Now having my bank reverse the charges and have gotten the boots elsewhere. This place is completely dysfunctional. Avoid like the plague.