Awful customer service This company literally has no customer service with very poor to no communication. They don't answer the phone. They give absolutely no infirmation on shippment of items. Never doing business with them again. I'm not confident enough they will follow through on any problem resolution. And if they did they wouldn't let you know what they're doing. They don't seem to care enough to give information unless asked through email and told about failure to respond to phone and previous emailsand finally a threat to call the BBB, then it's flimsy excuses but no real info.

No Real Problems I recently ordered their Black Hat blow mold Christmas decorations and had no problem at all with this order. I called to request information about shipping, (there was no confirmation email with my order) and they told me the delivery date and it was delivered on time. The customer service was a little blunt, but overall they got the job done. Shipping to the mid-atlantic area in 9 days, earlier than the expected date from the shipping option.

Hardware online has some of the most… Hardware online has some of the most beautiful hardware and at low prices. We had a little delay in receiving our product but when I called, not only did she check on the order after hours, she was gracious to send it out second day air to get it here faster at no extra charge. Hard working small business being successful with the help of online shopping. I'd buy from them again and recommend them.

Yeesh Yeesh! Ordered Muck Boots from this place to support small business, and they never arrived. Called to inquire and a distracted lady answered and with banging and crashing noises on the other end gave some excuse and promised they'd be there the following Thursday. Following Thursday arrived with no boots. Called many times, sent an email message, all to no avail. Now having my bank reverse the charges and have gotten the boots elsewhere. This place is completely dysfunctional. Avoid like the plague.

I want to give a great review to this… I want to give a great review to this group because they made the effort to correct a mistake and I appreciate it so much. Fran was VERY helpful and made every effort to help me with my order. She was willing to be patient with me and so I was in turn, patient with her. She did a wonderful job and I appreciated her efforts very much. It just shows, when you pay kindness forward, it usually comes back in return. She found my order, corrected the problem and followed up to let me know my package was on its way. Ask for Fran - and if she says she's busy, she really is. Be kind, be patient and I promise, she will take great care of you!