Hardware Online Store

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2.05
Based on 20 Reviews

5

20.00%

4

5.00%

3

0.00%

2

10.00%

1

65.00%
About Hardware Online Store

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Beth
GB

Awful customer service This company literally has no customer service with very poor to no communication. They don't answer the phone. They give absolutely no infirmation on shippment of items. Never doing business with them again. I'm not confident enough they will follow through on any problem resolution. And if they did they wouldn't let you know what they're doing. They don't seem to care enough to give information unless asked through email and told about failure to respond to phone and previous emailsand finally a threat to call the BBB, then it's flimsy excuses but no real info.

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Bill
GB

Ordered kitchen products that were no longer available in stores Ordered some kitchen products that were not available through normal stores (Target, Lowes, etc.). Shipping a bit on expensive side but total (product + shipping) was less than other sites by a few dollars. Once order was placed, never got an email confirmation so did not know if order was actually processed. Luckily, I took a screen print at the end of the ordering process so I had something. Like others, tried calling but never got an answer. So was never sure if product would show up. And had problems getting back into website. Product did arrive after about 8-10 days and was the correct product and in good shape. Need to improve the website and email confirmation process.

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Louis
GB

Do not order from this business. I should have read the reviews before i ordered, they didnt send me my entire order and what they did send was thrown in the box without any packaging material so there were broken items too. Two MONTHS later and still no replacement or refund.

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Graham Lee
GB

Ordered a simple garden hose and the… Ordered a simple garden hose and the order was acknowledged by them within minutes. After e.mailing and trying to call weeks later NOTHING nobody responded! Thank goodness I have a great credit card company who refunded me as soon as called them. How is it possible for these people to still have such a website online when they are blatantly scamming folks?

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Angela Singer
GB

Buyer beware! It's been 15 days since my order was confirmed, and I have not received the honey bottles I ordered despite the fact that they were promised in 3-9 business days. Of course, my credit card was billed immediately. I've called the company numerous times but have not gotten an answer. I'm willing to change my review if I hear from the company via email. Sure wish I'd read the reviews prior to ordering!

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