The signature capture is not ideal The signature capture is not ideal. One cannot email a customer a signed copy of what is purchased. Just a signature with a transaction number (which is not the same as the receipt/invoice number). Printing a transaction number and an invoice number on a receipt only causes confusion. They should be the same number. If for whatever reason the IP address changes on the server, a terminal, or a PIPO customer display everything gets complicated and requires a call to support.

Started with One Problem, Ended Up With Another. The technical person took about 45 minutes to solve my problem and then created another problem which lead me to calling Quickbooks technical support. He couldn't explain why my Quickbooks software was having an issue. Something that I thought would take 20 minutes to solve ended up taking 3 hours of my day. I'm a business owner, and I don't have 3 extra hours in a day. At the end of the day, my issues were resolved.

I have two locations with remote… I have two locations with remote access...I pay a large monthly fee to have my two locations connected but there is always an issue ie sending my sales to the main computer or loading inventory to the second location... Getting a service tech typically takes upwards of 20-35 minutes, at which point is is usually 5 minutes to fix it... Very frustrating at so many levels Also the payment processor ap recommend had a fairly high cost but I'm not sure how to change processors and don't have time to I haven't done anything about it but be mad update: I was told by Accupos that somebody would get in touch to resolve this issue....2 weeks ago....still waiting Jim!

I can't get no satisfaction. 1st up, AccuPOS started billing my monthly fees before I received the computer I purchased from them to use the software on. That should have been a sign. I received my beautiful Wintec unit with a built in customer screen and very attractive white modern housing. I was quite impressed. That was January of 2021. We started to try to get the system up and running. I spent hours on the phone with patient and friendly support staff who accessed my computer remotely to set things up. But we never got it working. Turns out that my Sage50 system is not a match for the AccuPOS system, and I was not willing to pay the large sum (annual fee) to upgrade my Sage50 to enable the software to integrate with AccuPOS. That was April of 2021. I returned my unit to AccuPOS, and it was delivered by Canada Post on April 23rd. I wrote to them again several times, most lately today, September 3rd, 2021, asking to please send the refund. They owe me a total of $2161 US. They told me a cheque would be mailed on June 16th. I guess my next step is to contact a lawyer.

When I bought this system I was assured… When I bought this system I was assured that certain reports and functions were a part of the operating system. They were not. Adding inventory as it comes in is tedious since you have to add it in inventory and then go to the item and add how many are available. This should be one function. Lately the system has been buggy and the first few trx of the day freeze, lose part of the trx, etc. It is very annoying when you are trying to finish a trx and get a receipt for a customer. Grouping items: If you need to take something off a group it deletes it from being able to be put back on that group. Since there is a spot to put in how much the item costs their should be a report similar to sales by item summary but cost of goods by item summary. One other point about putting additional inventory into the system is that it deletes the section of the item for the cost of goods. Sales and Promotions: You should be able to select several items and discount them by percent. Not by item type but by brand.There are too many steps to put an item on sale. This system is not retail friendly.