I can't get no satisfaction. 1st up, AccuPOS started billing my monthly fees before I received the computer I purchased from them to use the software on. That should have been a sign. I received my beautiful Wintec unit with a built in customer screen and very attractive white modern housing. I was quite impressed. That was January of 2021. We started to try to get the system up and running. I spent hours on the phone with patient and friendly support staff who accessed my computer remotely to set things up. But we never got it working. Turns out that my Sage50 system is not a match for the AccuPOS system, and I was not willing to pay the large sum (annual fee) to upgrade my Sage50 to enable the software to integrate with AccuPOS. That was April of 2021. I returned my unit to AccuPOS, and it was delivered by Canada Post on April 23rd. I wrote to them again several times, most lately today, September 3rd, 2021, asking to please send the refund. They owe me a total of $2161 US. They told me a cheque would be mailed on June 16th. I guess my next step is to contact a lawyer.

When I bought this system I was assured… When I bought this system I was assured that certain reports and functions were a part of the operating system. They were not. Adding inventory as it comes in is tedious since you have to add it in inventory and then go to the item and add how many are available. This should be one function. Lately the system has been buggy and the first few trx of the day freeze, lose part of the trx, etc. It is very annoying when you are trying to finish a trx and get a receipt for a customer. Grouping items: If you need to take something off a group it deletes it from being able to be put back on that group. Since there is a spot to put in how much the item costs their should be a report similar to sales by item summary but cost of goods by item summary. One other point about putting additional inventory into the system is that it deletes the section of the item for the cost of goods. Sales and Promotions: You should be able to select several items and discount them by percent. Not by item type but by brand.There are too many steps to put an item on sale. This system is not retail friendly.

This customer support person is amazing! He needs a raise! This customer support person is an asset to Accupos. So interested and willing to help. Patient and so friendly. Please pass along our review to this representative. He should be rewarded! You don't get technical support at this 5 star level anymore these days but we did today! Thank you

Dissatisfied! I continue to have an issue with my chip reader provided by Sage. The option to use AccuPOS' other merchant services partner is not an option at all, due to the horrible online reviews of their service! Also, the AccuPOS software continues to track my inventory incorrectly. This is a huge problem!

Program NEVER ran properly Program NEVER ran properly. They had to use an outdated server to get the program to install on my computer (brand new pc) but refused to give the updated one I actually purchased, although I have the updated program. Constantly asking for tech support, never receiving any. I have had to chase them to actually perform the support, and after waiting another 2 weeks for them to call and set up service time, they have DELETED my support calls!! THEY HAD NO INTENTION OF FIXING THEIR CRAPPY PROGRAM! I have paid for the tech support I have NOT received. They will NOT reimburse this money. DO NOT USE THIS SYSTEM!!! IT DOES NOT DO WHAT THEY CLAIM IT DOES!!! THEY ARE SCAMMERS!!!