This customer support person is amazing! He needs a raise! This customer support person is an asset to Accupos. So interested and willing to help. Patient and so friendly. Please pass along our review to this representative. He should be rewarded! You don't get technical support at this 5 star level anymore these days but we did today! Thank you

Tech support is amazing! Not doesn't work as I thought it woud Tech support is amazing!! They are always available when we need help. However I can not rate at full stars because the system that was sent to us is not the one we originally ordered so some features we were looking to incorporate using their system we are unable to use due to a lack of memory in the harddrive that was sent. Only after using it for three months they already want us to upgrade to a newer one to allow the features we originally ordered for in the first place.

Program NEVER ran properly Program NEVER ran properly. They had to use an outdated server to get the program to install on my computer (brand new pc) but refused to give the updated one I actually purchased, although I have the updated program. Constantly asking for tech support, never receiving any. I have had to chase them to actually perform the support, and after waiting another 2 weeks for them to call and set up service time, they have DELETED my support calls!! THEY HAD NO INTENTION OF FIXING THEIR CRAPPY PROGRAM! I have paid for the tech support I have NOT received. They will NOT reimburse this money. DO NOT USE THIS SYSTEM!!! IT DOES NOT DO WHAT THEY CLAIM IT DOES!!! THEY ARE SCAMMERS!!!

We’ve experienced many random problems… We’ve experienced many random problems since going with Accupos three years ago. These problems still persist. Although the wait times to speak with a support tech are usually lengthy, the techs are personable and sincerely try to address the problems. Issues with splitting checks, tickets disappearing, random charges appearing on a ticket, etc are some of our issues.

AccuPOS is difficult to set up. What I need: 1. A technical manual, so I can setup maximum amounts, configure tables and orders, sales tax, etc. 2. I found 6 year old YouTube user training videos, unfit for training our staff because the screens look very different. We need updated videos. 3. A chat channel with the AccuPOS help desk.