Started with One Problem, Ended Up With Another. The technical person took about 45 minutes to solve my problem and then created another problem which lead me to calling Quickbooks technical support. He couldn't explain why my Quickbooks software was having an issue. Something that I thought would take 20 minutes to solve ended up taking 3 hours of my day. I'm a business owner, and I don't have 3 extra hours in a day. At the end of the day, my issues were resolved.

AccuPOS is difficult to set up. What I need: 1. A technical manual, so I can setup maximum amounts, configure tables and orders, sales tax, etc. 2. I found 6 year old YouTube user training videos, unfit for training our staff because the screens look very different. We need updated videos. 3. A chat channel with the AccuPOS help desk.

The hold time for tech support is… The hold time for tech support is completely ridiculous! Plus IF you ever actually get to a real human and ask for a return call you never receive one so you have to call back and sit on hold again!

Although the support person was… Although the support person was friendly and pleasant and tried a few things to fix my problem, my problem was not fixed and the work-arounds suggested by him were not practical. This program is more complex than our business requires. I will be sharing my suggestions with Accupos and hopefully the program will become more versatile to a number of business models.

I can't get no satisfaction. 1st up, AccuPOS started billing my monthly fees before I received the computer I purchased from them to use the software on. That should have been a sign. I received my beautiful Wintec unit with a built in customer screen and very attractive white modern housing. I was quite impressed. That was January of 2021. We started to try to get the system up and running. I spent hours on the phone with patient and friendly support staff who accessed my computer remotely to set things up. But we never got it working. Turns out that my Sage50 system is not a match for the AccuPOS system, and I was not willing to pay the large sum (annual fee) to upgrade my Sage50 to enable the software to integrate with AccuPOS. That was April of 2021. I returned my unit to AccuPOS, and it was delivered by Canada Post on April 23rd. I wrote to them again several times, most lately today, September 3rd, 2021, asking to please send the refund. They owe me a total of $2161 US. They told me a cheque would be mailed on June 16th. I guess my next step is to contact a lawyer.