The hold time for tech support is… The hold time for tech support is completely ridiculous! Plus IF you ever actually get to a real human and ask for a return call you never receive one so you have to call back and sit on hold again!

Had some issues with getting in touch… Had some issues with getting in touch with the help desk a couple of times. The wait time was somewhere from 30 - 60 minutes on two different Saturdays. During the week the wait time is not as bad but it could still use some assistance. Once I was able to get a person on the phone EVERY TIME the individuals were very nice and helpful.

We’ve experienced many random problems… We’ve experienced many random problems since going with Accupos three years ago. These problems still persist. Although the wait times to speak with a support tech are usually lengthy, the techs are personable and sincerely try to address the problems. Issues with splitting checks, tickets disappearing, random charges appearing on a ticket, etc are some of our issues.

Unwanted Spammers We get at least monthly, sometimes as much as weekly SPAM from this company. When you try to unsubscribe, it just opens up a new browser window with no direction to an unsubscribe page. The only other way is to sit on hold after calling them for who knows how long. We did not sign up for any spam from this company and have already told Intuit that we are angry at them for sharing our info. August 31 2023 - still sending unwanted spam. Has not responded to any attempts to contact them and we are now receiving weekly or bi-weekly spam.

This customer support person is amazing! He needs a raise! This customer support person is an asset to Accupos. So interested and willing to help. Patient and so friendly. Please pass along our review to this representative. He should be rewarded! You don't get technical support at this 5 star level anymore these days but we did today! Thank you