KBB Instant Cash - Worked for us Turned in a honest KBB cash back evaluation on our 2009 Ford Escape. Went to the dealer not expecting positive results. A 20 minute evaluation was done by the manager who came back and asked if we are willing to accept the KBB Instant Cash Offer. We came back in the evening when we were both available to sign over the title. A different manager took care of us and we were in and out in a short time period. The check was mailed to us and arrived 3 days later. Cochran VW and Infiniti in Wexford, PA was up front, attentive and professional. The experience was beyond expectations.

Service is reducing trade-in prices Service is reducing trade-in prices. It used to be that consumers trusted KBB to help them determine the fair trade or resale value of a car. Now, what KBB does is provide obscenely low cash offers AND broadcast those obscenely low offers to every dealership in your local area. As a result, you not only get spammed by every dealership, you also lose out on fair offers for your car because ALL of these dealers know that KBB sent you with an obscenely undervalued offer, so they can offer you one or two thousand above that - or even less than the KBB offer - and appear "generous" when, in fact the trade-in value of your car was much higher. Reported this to the FTC. In my case, every other "Book Value" service valued my car at several thousand dollars more than KBB. I also checked around on the used car prices and private seller sales prices of the same model car - again several thousand higher than KBB.

KBB customers are the most uneducated… KBB customers are the most uneducated people ever. Stop complaining about the calls that you are getting from dealers when YOU provided the phone number. Excuses like "I did not know that they will send my information to multiple dealers" are plain stupid especially when there are multiple places on the KBB offer that states that you WILL be contacted by dealers, including in the Terms and conditions at the end that KBB REQUIRES to click on to make sure that you read them! Also DO NOT mark your car as perfect when it is not! 99% of the complaining customers here misrepresented their cars drastically and love to complain when the dealers find out their lies and shenanigans. Play stupid games win stupid prices....

This is the worst website to check your… This is the worst website to check your the value of your car. After entering all the details of the car they still do not give you the value. DO NOT WASTE TIME ENTERING DETAILS OF YOUR CAR !!!!

Had to give a star... I think it takes away the legitimacy of the KBB Valuation The process and choice to use KBB came with expectations. Top of list -Professional Accurate Valuation of my vehicle. The calls came in 2x-3x daily, finally answered and went to dealership. Unprofessional people that want to steal your car. 100% abuse of a system. I tried to educate the people in that fact that I WAS NOT born yesterday. I would say it is as aggravating as placing your car for sale in marketplace.