Three words: Bait...and...screw. KBB's "cash offer" will generally be higher than Carvana's. The difference? Carvana will actually PAY YOU CASH for your car. With KBB, you have to take your car to the dealership... and negotiate. (It would be interesting to see if ANY KBB deal is ever actually completed with that value.) Wanna bet they will find enough "imperfections" on your trade-in to reduce their "instant" offer to at or below Carvana's? DO NOT WASTE YOUR TIME WITH KBB's INSTANT-CASH NONSENSE. It should actually be illegal.

Service is reducing trade-in prices Service is reducing trade-in prices. It used to be that consumers trusted KBB to help them determine the fair trade or resale value of a car. Now, what KBB does is provide obscenely low cash offers AND broadcast those obscenely low offers to every dealership in your local area. As a result, you not only get spammed by every dealership, you also lose out on fair offers for your car because ALL of these dealers know that KBB sent you with an obscenely undervalued offer, so they can offer you one or two thousand above that - or even less than the KBB offer - and appear "generous" when, in fact the trade-in value of your car was much higher. Reported this to the FTC. In my case, every other "Book Value" service valued my car at several thousand dollars more than KBB. I also checked around on the used car prices and private seller sales prices of the same model car - again several thousand higher than KBB.

F this website offered me 1,000$ for… F this website offered me 1,000$ for my car then sold my phone number to every dealership and I got phone calls all night and 7 in the morning to y on a Saturday form dealerships in hell not interested in. I work hard all week and look forward to sleeping in before my kids wake me up and these sales people call me to ask if I want to buy a car!!! Even if you tell them to remove your phone number they have some one different call. F this company it’s trash!!!!!!

Would give zero stars if I could Would give zero stars if I could. There are no legitimate offers just instant harassment from local dealerships via text and email. Weeks later I am still being contacted after telling them to leave me alone. Never even got a specific price.

Can I give Zero stars??? Big hassle, no reality in the online offer Can I give Zero stars? What a complete waste of time. Was immediately contacted by 2 dealers who expressed interest in my car at a higher than instant offer price. Wasted my saturday visiting both and being scammed and lowballed by over 20%, even after being told "the vehicle was better than my description, but they could not sell it at a profit at auction!" What a time waster. Never again