Would give zero stars if I could Would give zero stars if I could. There are no legitimate offers just instant harassment from local dealerships via text and email. Weeks later I am still being contacted after telling them to leave me alone. Never even got a specific price.

Wish I could rate this a zero Star Wish I could rate this a zero Star - what a scam - KBB instant cash offer was $9,015 - the Hyundai dealer in Bend Oregon offered me $7,000. I ask why the big difference - they said it was a rear wheel drive not an all-wheel drive - well duh, that's what it said on the Autotrader KBB instant offer! I asked if there was anything different about the car than was represented on the KBB offer - they said no...what a shady operation - can't believe I wasted an hour at that dealership and with the KBB instant offer - this is a SCAM

Service is reducing trade-in prices Service is reducing trade-in prices. It used to be that consumers trusted KBB to help them determine the fair trade or resale value of a car. Now, what KBB does is provide obscenely low cash offers AND broadcast those obscenely low offers to every dealership in your local area. As a result, you not only get spammed by every dealership, you also lose out on fair offers for your car because ALL of these dealers know that KBB sent you with an obscenely undervalued offer, so they can offer you one or two thousand above that - or even less than the KBB offer - and appear "generous" when, in fact the trade-in value of your car was much higher. Reported this to the FTC. In my case, every other "Book Value" service valued my car at several thousand dollars more than KBB. I also checked around on the used car prices and private seller sales prices of the same model car - again several thousand higher than KBB.

The book values are completely out of… The book values are completely out of sync. Seems like it’s being manipulated to help banks and insurance companies from having to pay for actual daily market values. I’d like to go to this magical KBB car lot and buy cars at the prices they value them at.

I would not listen to what kbb values… I would not listen to what kbb values your car at. They low ball the crap out of you. I bought my car for 49000 dollars. This car is immaculate with low miles. These dirtbags gave me a value of 9800. Without seeing the car at all. I take it to car max and guess what it’s worth 14978. No wonder the car market is like it is. These people lowball everyone. BY PASS THESE RIP OFF ARTIST!!!!