Three words: Bait...and...screw. KBB's "cash offer" will generally be higher than Carvana's. The difference? Carvana will actually PAY YOU CASH for your car. With KBB, you have to take your car to the dealership... and negotiate. (It would be interesting to see if ANY KBB deal is ever actually completed with that value.) Wanna bet they will find enough "imperfections" on your trade-in to reduce their "instant" offer to at or below Carvana's? DO NOT WASTE YOUR TIME WITH KBB's INSTANT-CASH NONSENSE. It should actually be illegal.

KBB Instant Cash - Worked for us Turned in a honest KBB cash back evaluation on our 2009 Ford Escape. Went to the dealer not expecting positive results. A 20 minute evaluation was done by the manager who came back and asked if we are willing to accept the KBB Instant Cash Offer. We came back in the evening when we were both available to sign over the title. A different manager took care of us and we were in and out in a short time period. The check was mailed to us and arrived 3 days later. Cochran VW and Infiniti in Wexford, PA was up front, attentive and professional. The experience was beyond expectations.

Complete scam Complete scam. Went to 4 different dealers who started contacting me after completing a KBB ICO. Each dealer printed me off a sheet FROM KBB with different numbers for my car in "good" condition and each sheet added an arbitrary amount for the options and mileage adjustment. This whole thing is a big joke. Go to CarMax where at least they don't lie to you.

Kbb is deceitful.… Kbb gives you a estimate for vehicle and does not honor it. They just want you to go to dealership and then they will lower bid even more. Below is text from meetings with Stepan Wade in Saint george dealerships. Dan great working with you yesterday. Very disappointed with your Dodge boss not honoring his offer. Tell that boss to take marketing lessons and maybe learn to interact with customers. His estimate was supposed to be good for 7 days per kbb and would not honor it 30 minutes later

The book values are completely out of… The book values are completely out of sync. Seems like it’s being manipulated to help banks and insurance companies from having to pay for actual daily market values. I’d like to go to this magical KBB car lot and buy cars at the prices they value them at.