Manuel L.
DEOkay customer support - product absolute rubbish Wanted to use their product for my company, but it just keeps failing. The customer support was (different from the other review here) pretty responsive and apologetic but they also couldn´t do anything. Their product just doesn´t work and is not providing any of the benefits they claimed. Can recommend them under no circumstances.
Leeron Cohen
USSCAM AND FRAUD Tried using them for some client accounts. It's a scam company. I contacted support million times to try and cancel the account and every month they keep charging me. I made it very clear that I wanted the account canceled and yet, they still keep charging the account. There is also NO WAY on their site to deactivate your debit card or c cancel your account. They removed that as an option! SCAM and FRAUD.
P D
CATheir service does not work Their service does not work, they will still allow you to register and take first months payment, however the admittedly will tell you their service is down and they are currently working on a solution. Buyer beware.
Shawn Stone
USTheir service is average at best Their service is average at best, but their customer support and specifically their deceptive and fraudulent billing is why I give them one star. They enroll you at purchase in automatic billing, which may be fine if you purchase month to month but if you do it annually, be careful. They will not send out a reminder and they will not provide any pro-rated credits back to you if you cancel...for example if you did not want to renew and discovered they had billed you for a year the day after your date. They will charge you for the full 12 months and will not give any type of refund. Multiple attempts to rectify through their customer support met with the same answer. Attempts to talk to management have been dead ends. They are a ghost. So basically they use deception and fraudulent billing and no remedies. STAY AWAY FROM THIS COMPANY. Ignore the pseudo responses in other reviews from the Company indicating to contact support. They will all be dead ends if it is any topic related to getting refunds.
Mark
USThey admit service does not work and won't provide refund They admitted their service does not work and refuse to provide a refund. Don't waste your time or money. Had MANY emails back and forth and gave them time to fix the issue. After 10 days, the software still does not work and they keep telling me they are working on it. Direct from them: "We're sorry to let you know but our management and developers are still working and finding the resolution for this We have found some fixes and are testing them right now, but looks like every time we find a working solution it works only for a while. Instagram is also having some troubles with their api, it was down yesterday and today for some time, so it has made testing a bit hard. I know this is very disappointing on your end and we don't know want this to happen as well but rest assure that we are doing our very best and hoping that we can fix it asap." I ASKED FOR A REFUND 3 TIMES and was told: "We understand and apologies for the inconvenience. Unfortunately, we can't offer refunds according to our terms of service" It is completely unacceptable to not offer a refund for a service that has not been working for the past 7 days (since I purchased the subscription). The issue is 100% on their end and I can't even use the software for its intended use.