i cancelled in Q1/2020 but still got charged again i cancelled in Q1/2020. Got it in writing. got from them a replay to my cancellation. now they charged me again over 320€ for a service that does not work. After contacting them again, they claim to not know of a cancellation and refuse to refund. Sounds very much like scam.

Such a bad tool!! Such a bad tool!! We use alot of tools in our agency but this is by far the worst!Nothing works, every 2 weeks we need to setup the accounts again, no access to the billing history, new features but then again not and inbetween 3 weeks nothings works. I would not recommend this tool if you want to work professionell.

SCAM COMPANY. The company do not respond to any emails. There is no button to cancel your account subscription. We have been blocked from posting on our own Instagram account for a week now with no response from the company. I have called my bank to block the payments and issue a charge back.

Very scammy company Very scammy company. There’s no where on the website that allows you to cancel the subscription. After weeks of emails back and forth with them giving me solution that do not work, and then telling me that’s they experiencing technical difficulties and it should be resolved within a couple days, none of their features worked. I asked for a refund and then they said they don’t offer them and then asked me WHY I wanted a refund? Did they not see the previous 10+ emails that went back and forth?! If this happens to you, call your credit card company and issue a chargeback. Hopefully with enough chargebacks their credit card merchant will tell them they need to fix their policies and platform.

They admit service does not work and won't provide refund They admitted their service does not work and refuse to provide a refund. Don't waste your time or money. Had MANY emails back and forth and gave them time to fix the issue. After 10 days, the software still does not work and they keep telling me they are working on it. Direct from them: "We're sorry to let you know but our management and developers are still working and finding the resolution for this We have found some fixes and are testing them right now, but looks like every time we find a working solution it works only for a while. Instagram is also having some troubles with their api, it was down yesterday and today for some time, so it has made testing a bit hard. I know this is very disappointing on your end and we don't know want this to happen as well but rest assure that we are doing our very best and hoping that we can fix it asap." I ASKED FOR A REFUND 3 TIMES and was told: "We understand and apologies for the inconvenience. Unfortunately, we can't offer refunds according to our terms of service" It is completely unacceptable to not offer a refund for a service that has not been working for the past 7 days (since I purchased the subscription). The issue is 100% on their end and I can't even use the software for its intended use.