HORRID CUSTOMER SERVICE Really really horrible customer service. I have never been treated so rude in my life when I did get someone to answer. Then for ongoing support... zero. They won't call you back. They have this attitude that it's all there, just look on the site. The features work intermittently. They told me it would do things it won't so they later retracted. Too late, it's printed on my materials! Wish I'd never signed up.

VEHEMENTLY DO NOT RECOMMEND NINJA NUMBER! We have been customers since "Ninja Number/Simply One/NextPBX was Voice Nation at its inception many years ago. Over the years, the reliability of the phone service has SIGNIFICANTLY DECLINED - and CUSTOMER SERVICE has become NON-EXISTENT. As well, as the phone system evolved and became much more complicated - there is no real GUIDEBOOK, explanation or customer service to assist with set up, changing and / or using the PBX system. When referred to the webpage for this info - there is very sparse information and does not provide an overview or true guidance for full use of this very intricate phone system. Over the past year or so - we have had several COMPLETE PHONE SERVICE OUTAGES, during which WE COULD NOT REACH CUSTOMER SERVICE. After multiple calls - we reached only a "call-center," someone took messages but nobody called us back. While on the phone-call with the "call center," the call center phone lines cut us off mid-sentence. REPEATEDLY! I mean, multiple (25+) times. I'm not exaggerating! The most recent service outage (a few months ago) was for several days. We are a small Healthcare business - and OUR PATIENTS COULD NOT REACH US. We're talking about pregnant women and oncology patients undergoing critical care - unable to reach their healthcare providers. Never once did we receive an email, or any other kind of notification from Ninja Number/Simply One/NextPBX letting us know the system status update, what had happened, when it would be resolved. No apologies, no concern, NO COMMUNICATION. We always found out because our patients would start emailing us stating they could not reach us! This is a horrible situation for any small business and makes us look terrible. During this recent outage, after desperate multiple calls to the call center (and getting disconnected multiple times) - I finally had an actual "customer service" person from the company contact me. The Customer Service gentleman (NOT!) was completely unhelpful. He simply stated that the company's own "service provider" had a major network issue, it was unknown when it would be resolved, and there was nothing he could do about it. At the end of a frustrating conversation (no apology, no true understanding of our situation, no empathizing whatsoever) - I finally asked him to direct us to a GUIDEBOOK on using the system. This way I could figure out how to redirect the calls somehow - since it wasn't working as currently configured. He stated that he would be happy to walk me through it on the phone. Honestly, I no longer wanted to talk with him. I re-stated: "No thank you, just please send us a guidebook or cheat-sheet - or SOMETHING, so I can try to redirect the system on my own." He restated that he could stay on the phone to walk me through it, but was unable to send me a guidebook, instructions, or anything that would provide guidance to work with the phone system as a reference. On my end, I felt like no matter how much I tried to explain to him why I thought is strange that the Ninja Number/Simply One/NextPBX didn't have some basic handbook for reference on using the phone system for their customers (ME) - he would never address this directly. No explanation, no comment on how that would make sense and he's sorry it wasn't available, no welcoming of feedback as in "Gee, thanks for the suggestion." Nothing but, "I can walk you through it on the phone, that's the only way I can help." Please understand that I had no interest in staying on the phone with him. I wanted something concrete I could refer to the NEXT TIME there was an outage and it took me THREE DAYS TO REACH CUSTOMER SERVICE. No way! So, I declined and continued to ask for some written or digital resource that could allow me to work with the system on my own. Throughout the entire conversation, I was absolutely respectful in my use of language, no threats or swearing or yelling or other inappropriate language or tone on my part. I was extremely frustrated - but, also extremely professional. After 10 minutes of circular conversation, he finally stated to me that he could not provide what I needed - and let me know he had decided "he should hang up." He stated that "I [he] didn't yell, or use foul language, and I think I should just hang up." His inference was that he was "frustrated" and would have liked to (yell, use foul language). Then he did. He hung up on me. That was it! What else is there to say . . . I will be reporting my experience to the Better Business Bureau

Best virtual phone number service… Best virtual phone number service around.Has helped my company and the overall communication. As a growing small company, we don't miss a single call. I wish I had found them earlier. Super easy set up and easy management thru the dashboard. Highly recommended!!

Tech Support is Laughable Their so-called technical support is laughable! After entering two tickets online and calling their tech support number four times, I still got no response. I eventually found a number, which is for their sister company, Voice Nation. I needed to get them to release two toll free numbers to another provider after I chose to leave them after they doubled the monthly cost. I eventually was able to speak with a Voice Nation rep, Marti, who walked my request over to their technical support people. They released one number and I am STILL trying to get the other one done. Parting note, I have been a customer since 2008 when they were Voice Nation. After spinning off to Ninja Number, their support levels declined. Word of advice to Ninja Number, customers have too many options to stay with a company that does not value their customers. Customers do not have to put up with being ignored. Work on improving your customer support. Get a dedicated support line and not an answering service that can only take messages, and respond to your support tickets in a timely manner.

I have been with Ninja for 8 years by… I have been with Ninja for 8 years by way of voicenation and the day of Thanksgiving, where I get the most calls for donations and video work, all of my numbers stopped working and have disappeared from my dashboard. I called tech support and obtained an answering service and was told it may take 2 to 3 days to get a response and that's not including a holiday weekend. My service is mysteriously gone and I can't get any answers or help while our organization is embarrassed and humiliated by the experience.