I would give 0 stars if possible The communication here is NON-EXISTENT. My service has been down for weeks; I have called too many times to count, only to encounter the "answering service" that will leave a message for "Tier 2 Support". Which leads to........absolutely nothing. Just being ignored. E-mails produce the same result. I was a VoiceNation customer who was brought over to this service (and I still have another account with VoiceNation), so I called them and begged for help. They told me that NinjaNumber is a "sister company" and all they could do was leave a message for "Tier 2 Support" to contact me. Well I know how that goes. They are beyond horrible.

All around horrible Can't receive texts, period. The call forwarding works only when it wants to, and call quality is laughable. The price went from $9.95 a month to $13.95, and even after I called in to put in a ticket to cancel service, they promptly ignored me. Would NOT recommend.

Couldn't get anyone to respond from the… Couldn't get anyone to respond from the chat system. No phone number to call. Searched their help forums to no avail. The setup was not intuitive at all past setting up voicemail. The app would freeze on my phone anytime I got to the point to set up voicemail which you have to go through the entire setup process any time you want to make any changes. Using their web portal severely limits your ability to make system changes. **Update** 20 minutes after they didn't respond to chat this last time, and after I left this review, I got a call from one of their techs from Georgia. I politely told him I already changed to Evoice, I would suggest it over Number Ninja.

Tech Support is Laughable Their so-called technical support is laughable! After entering two tickets online and calling their tech support number four times, I still got no response. I eventually found a number, which is for their sister company, Voice Nation. I needed to get them to release two toll free numbers to another provider after I chose to leave them after they doubled the monthly cost. I eventually was able to speak with a Voice Nation rep, Marti, who walked my request over to their technical support people. They released one number and I am STILL trying to get the other one done. Parting note, I have been a customer since 2008 when they were Voice Nation. After spinning off to Ninja Number, their support levels declined. Word of advice to Ninja Number, customers have too many options to stay with a company that does not value their customers. Customers do not have to put up with being ignored. Work on improving your customer support. Get a dedicated support line and not an answering service that can only take messages, and respond to your support tickets in a timely manner.

Poor customer service - Nonexistent! I have left several messages with answering service that opens a support ticket and escalates my request for sales person to call and noone ever calls! I have opened several support tickets online since Oct and no response. Now I cannot even open a support ticket online! I've been a customer of Voice Nation since the early days and had the best customer service experience. Since my voicemail only account become part of NinjaNumber, the service has become non existent and noone seems to want my business or even care. The sad thing is NinjaNumber is located in the same office suite as VoiceNation and are sister companies, yet the service is so poor, I don't see how they are still in business. Time to move to another voicemail service pronto!