Used to be a decent service Used to be a decent service. Recently my call forwarding number stopped working. Found out it was down for a few months. The number no longer shows up when I log into my account. Complained today but still no fix. I would not recommend this service to anyone that values reliability.

I have been with Ninja for 8 years by… I have been with Ninja for 8 years by way of voicenation and the day of Thanksgiving, where I get the most calls for donations and video work, all of my numbers stopped working and have disappeared from my dashboard. I called tech support and obtained an answering service and was told it may take 2 to 3 days to get a response and that's not including a holiday weekend. My service is mysteriously gone and I can't get any answers or help while our organization is embarrassed and humiliated by the experience.

All around horrible Can't receive texts, period. The call forwarding works only when it wants to, and call quality is laughable. The price went from $9.95 a month to $13.95, and even after I called in to put in a ticket to cancel service, they promptly ignored me. Would NOT recommend.

Couldn't get anyone to respond from the… Couldn't get anyone to respond from the chat system. No phone number to call. Searched their help forums to no avail. The setup was not intuitive at all past setting up voicemail. The app would freeze on my phone anytime I got to the point to set up voicemail which you have to go through the entire setup process any time you want to make any changes. Using their web portal severely limits your ability to make system changes. **Update** 20 minutes after they didn't respond to chat this last time, and after I left this review, I got a call from one of their techs from Georgia. I politely told him I already changed to Evoice, I would suggest it over Number Ninja.

Grossly overpriced, no customer service, constant price increases I'm an 8 yr customer with this service, which went well when it was operated by Voicenation, but acquired by NextPBX/Ninja-Number 2 yrs ago - and service has gone downhill from there. They immediately doubled the price of service (+200% price increase, and then doubled it again the following year 400% and again the year after that to the point I was paying nearly x6 the amount I had 2 yrs prior under Voicenation. Oddly, you call their customer service line (Voicenation had great customer service reps) however, Ninja-number DOES NOT - they have a "message service" were a person takes your info and requests, then forwards it into oblivion - an they won't return any emails. After being ripped off for years for an overpriced service, I canceled when they gave their latest price increase (they will only give you a 2-wk notice - which btw, is a violation of FCC regulations) - yet they STILL charged my account for a canceled service. - Voicenation was a good company - but its affiliate NextPBX/Ninja-Number is running their business into the ground with their greed and lack of CS.