Grossly overpriced, no customer service, constant price increases I'm an 8 yr customer with this service, which went well when it was operated by Voicenation, but acquired by NextPBX/Ninja-Number 2 yrs ago - and service has gone downhill from there. They immediately doubled the price of service (+200% price increase, and then doubled it again the following year 400% and again the year after that to the point I was paying nearly x6 the amount I had 2 yrs prior under Voicenation. Oddly, you call their customer service line (Voicenation had great customer service reps) however, Ninja-number DOES NOT - they have a "message service" were a person takes your info and requests, then forwards it into oblivion - an they won't return any emails. After being ripped off for years for an overpriced service, I canceled when they gave their latest price increase (they will only give you a 2-wk notice - which btw, is a violation of FCC regulations) - yet they STILL charged my account for a canceled service. - Voicenation was a good company - but its affiliate NextPBX/Ninja-Number is running their business into the ground with their greed and lack of CS.

Great Product Great Experience with NinjaNumber so far. I run a small business and the value add with NinjaNumber is incredible. Easy to use and highly recommended.

Our nonprofit corp contacted… Our nonprofit corp contacted Ninjanumber.com to help with a fund-raising campaign. They allegedly provide free/grant through a program on their website, I followed the instruction by adding a link to Ninjanumber.com on our main page and attached a copy of our IRS 501c3 determinaton letter that proves we are an exempt charity. They sent back a boiler plate "on it like a ninja" email and so far they have been just like ninjas, out of site and nowhere to be found, nothing, no explanation for not contacting us , no phone call, no rejection letter, nothing! Sent another request, more of the same "on it like a ninja". (Edited) Update: After posting this comment, I was contacted by another representive, who apologized for our experience, and offered to give us another chance. (our 2 point application has been sent twice) I'll update after an actual commitment has been made...

Tech Support is Laughable Their so-called technical support is laughable! After entering two tickets online and calling their tech support number four times, I still got no response. I eventually found a number, which is for their sister company, Voice Nation. I needed to get them to release two toll free numbers to another provider after I chose to leave them after they doubled the monthly cost. I eventually was able to speak with a Voice Nation rep, Marti, who walked my request over to their technical support people. They released one number and I am STILL trying to get the other one done. Parting note, I have been a customer since 2008 when they were Voice Nation. After spinning off to Ninja Number, their support levels declined. Word of advice to Ninja Number, customers have too many options to stay with a company that does not value their customers. Customers do not have to put up with being ignored. Work on improving your customer support. Get a dedicated support line and not an answering service that can only take messages, and respond to your support tickets in a timely manner.

This website is the best website This website is the best website, and the company is the best in their industry, their competitors don't even compare, especially in the customer service and level of quality and care they provide.