I have been with Ninja for 8 years by… I have been with Ninja for 8 years by way of voicenation and the day of Thanksgiving, where I get the most calls for donations and video work, all of my numbers stopped working and have disappeared from my dashboard. I called tech support and obtained an answering service and was told it may take 2 to 3 days to get a response and that's not including a holiday weekend. My service is mysteriously gone and I can't get any answers or help while our organization is embarrassed and humiliated by the experience.

I'm not even sure how long my toll free… I'm not even sure how long my toll free number has been down. A client informed me yesterday. I logged onto the site and it says I owe $9.95 which I immediately paid. The credit card on file wasn't working as I replaced it a few months ago when it was compromised. All Ninja had to do was send an email or phone call saying my credit card wasn't working and I would have updated it immediately. Instead they turned off a number I've had for 15+ years. Voice Nation was much better.

I would give 0 stars if possible The communication here is NON-EXISTENT. My service has been down for weeks; I have called too many times to count, only to encounter the "answering service" that will leave a message for "Tier 2 Support". Which leads to........absolutely nothing. Just being ignored. E-mails produce the same result. I was a VoiceNation customer who was brought over to this service (and I still have another account with VoiceNation), so I called them and begged for help. They told me that NinjaNumber is a "sister company" and all they could do was leave a message for "Tier 2 Support" to contact me. Well I know how that goes. They are beyond horrible.

This website is the best website This website is the best website, and the company is the best in their industry, their competitors don't even compare, especially in the customer service and level of quality and care they provide.

HORRID CUSTOMER SERVICE Really really horrible customer service. I have never been treated so rude in my life when I did get someone to answer. Then for ongoing support... zero. They won't call you back. They have this attitude that it's all there, just look on the site. The features work intermittently. They told me it would do things it won't so they later retracted. Too late, it's printed on my materials! Wish I'd never signed up.