Tech support eventually ignores you. I have been with ninja or its predecessor company for several years. No problem until recently. Unlike other reviews, I had no problem speaking with tech support, and he (probably just one) was very friendly, and tried to help with my problem. But, after it could not be resolved, he has repeatedly ignored many emails. When a caller connects with my number after 2-3 dial tones, there's often a three to four second pause (white noise) before one more ring and then my outgoing message. Therefore, many callers may hang-up. Avoid this company.

Great Product Great Experience with NinjaNumber so far. I run a small business and the value add with NinjaNumber is incredible. Easy to use and highly recommended.

HORRID CUSTOMER SERVICE Really really horrible customer service. I have never been treated so rude in my life when I did get someone to answer. Then for ongoing support... zero. They won't call you back. They have this attitude that it's all there, just look on the site. The features work intermittently. They told me it would do things it won't so they later retracted. Too late, it's printed on my materials! Wish I'd never signed up.

Couldn't get anyone to respond from the… Couldn't get anyone to respond from the chat system. No phone number to call. Searched their help forums to no avail. The setup was not intuitive at all past setting up voicemail. The app would freeze on my phone anytime I got to the point to set up voicemail which you have to go through the entire setup process any time you want to make any changes. Using their web portal severely limits your ability to make system changes. **Update** 20 minutes after they didn't respond to chat this last time, and after I left this review, I got a call from one of their techs from Georgia. I politely told him I already changed to Evoice, I would suggest it over Number Ninja.

Best virtual phone number service… Best virtual phone number service around.Has helped my company and the overall communication. As a growing small company, we don't miss a single call. I wish I had found them earlier. Super easy set up and easy management thru the dashboard. Highly recommended!!