I have been with Ninja for 8 years by… I have been with Ninja for 8 years by way of voicenation and the day of Thanksgiving, where I get the most calls for donations and video work, all of my numbers stopped working and have disappeared from my dashboard. I called tech support and obtained an answering service and was told it may take 2 to 3 days to get a response and that's not including a holiday weekend. My service is mysteriously gone and I can't get any answers or help while our organization is embarrassed and humiliated by the experience.

I'm not even sure how long my toll free… I'm not even sure how long my toll free number has been down. A client informed me yesterday. I logged onto the site and it says I owe $9.95 which I immediately paid. The credit card on file wasn't working as I replaced it a few months ago when it was compromised. All Ninja had to do was send an email or phone call saying my credit card wasn't working and I would have updated it immediately. Instead they turned off a number I've had for 15+ years. Voice Nation was much better.

I download this game and I try to… I download this game and I try to install. Ask me about 200 questions to check if I'm a robot and after that doesn't work. It's a fake game!

Poor customer service - Nonexistent! I have left several messages with answering service that opens a support ticket and escalates my request for sales person to call and noone ever calls! I have opened several support tickets online since Oct and no response. Now I cannot even open a support ticket online! I've been a customer of Voice Nation since the early days and had the best customer service experience. Since my voicemail only account become part of NinjaNumber, the service has become non existent and noone seems to want my business or even care. The sad thing is NinjaNumber is located in the same office suite as VoiceNation and are sister companies, yet the service is so poor, I don't see how they are still in business. Time to move to another voicemail service pronto!

Tech support eventually ignores you. I have been with ninja or its predecessor company for several years. No problem until recently. Unlike other reviews, I had no problem speaking with tech support, and he (probably just one) was very friendly, and tried to help with my problem. But, after it could not be resolved, he has repeatedly ignored many emails. When a caller connects with my number after 2-3 dial tones, there's often a three to four second pause (white noise) before one more ring and then my outgoing message. Therefore, many callers may hang-up. Avoid this company.