Tech support eventually ignores you. I have been with ninja or its predecessor company for several years. No problem until recently. Unlike other reviews, I had no problem speaking with tech support, and he (probably just one) was very friendly, and tried to help with my problem. But, after it could not be resolved, he has repeatedly ignored many emails. When a caller connects with my number after 2-3 dial tones, there's often a three to four second pause (white noise) before one more ring and then my outgoing message. Therefore, many callers may hang-up. Avoid this company.

This website is the best website This website is the best website, and the company is the best in their industry, their competitors don't even compare, especially in the customer service and level of quality and care they provide.

HORRID CUSTOMER SERVICE Really really horrible customer service. I have never been treated so rude in my life when I did get someone to answer. Then for ongoing support... zero. They won't call you back. They have this attitude that it's all there, just look on the site. The features work intermittently. They told me it would do things it won't so they later retracted. Too late, it's printed on my materials! Wish I'd never signed up.

All around horrible Can't receive texts, period. The call forwarding works only when it wants to, and call quality is laughable. The price went from $9.95 a month to $13.95, and even after I called in to put in a ticket to cancel service, they promptly ignored me. Would NOT recommend.

Poor customer service - Nonexistent! I have left several messages with answering service that opens a support ticket and escalates my request for sales person to call and noone ever calls! I have opened several support tickets online since Oct and no response. Now I cannot even open a support ticket online! I've been a customer of Voice Nation since the early days and had the best customer service experience. Since my voicemail only account become part of NinjaNumber, the service has become non existent and noone seems to want my business or even care. The sad thing is NinjaNumber is located in the same office suite as VoiceNation and are sister companies, yet the service is so poor, I don't see how they are still in business. Time to move to another voicemail service pronto!