Couldn't get anyone to respond from the… Couldn't get anyone to respond from the chat system. No phone number to call. Searched their help forums to no avail. The setup was not intuitive at all past setting up voicemail. The app would freeze on my phone anytime I got to the point to set up voicemail which you have to go through the entire setup process any time you want to make any changes. Using their web portal severely limits your ability to make system changes. **Update** 20 minutes after they didn't respond to chat this last time, and after I left this review, I got a call from one of their techs from Georgia. I politely told him I already changed to Evoice, I would suggest it over Number Ninja.

Tech support eventually ignores you. I have been with ninja or its predecessor company for several years. No problem until recently. Unlike other reviews, I had no problem speaking with tech support, and he (probably just one) was very friendly, and tried to help with my problem. But, after it could not be resolved, he has repeatedly ignored many emails. When a caller connects with my number after 2-3 dial tones, there's often a three to four second pause (white noise) before one more ring and then my outgoing message. Therefore, many callers may hang-up. Avoid this company.

Great Product Great Experience with NinjaNumber so far. I run a small business and the value add with NinjaNumber is incredible. Easy to use and highly recommended.

This website is the best website This website is the best website, and the company is the best in their industry, their competitors don't even compare, especially in the customer service and level of quality and care they provide.

Grossly overpriced, no customer service, constant price increases I'm an 8 yr customer with this service, which went well when it was operated by Voicenation, but acquired by NextPBX/Ninja-Number 2 yrs ago - and service has gone downhill from there. They immediately doubled the price of service (+200% price increase, and then doubled it again the following year 400% and again the year after that to the point I was paying nearly x6 the amount I had 2 yrs prior under Voicenation. Oddly, you call their customer service line (Voicenation had great customer service reps) however, Ninja-number DOES NOT - they have a "message service" were a person takes your info and requests, then forwards it into oblivion - an they won't return any emails. After being ripped off for years for an overpriced service, I canceled when they gave their latest price increase (they will only give you a 2-wk notice - which btw, is a violation of FCC regulations) - yet they STILL charged my account for a canceled service. - Voicenation was a good company - but its affiliate NextPBX/Ninja-Number is running their business into the ground with their greed and lack of CS.