Grossly overpriced, no customer service, constant price increases I'm an 8 yr customer with this service, which went well when it was operated by Voicenation, but acquired by NextPBX/Ninja-Number 2 yrs ago - and service has gone downhill from there. They immediately doubled the price of service (+200% price increase, and then doubled it again the following year 400% and again the year after that to the point I was paying nearly x6 the amount I had 2 yrs prior under Voicenation. Oddly, you call their customer service line (Voicenation had great customer service reps) however, Ninja-number DOES NOT - they have a "message service" were a person takes your info and requests, then forwards it into oblivion - an they won't return any emails. After being ripped off for years for an overpriced service, I canceled when they gave their latest price increase (they will only give you a 2-wk notice - which btw, is a violation of FCC regulations) - yet they STILL charged my account for a canceled service. - Voicenation was a good company - but its affiliate NextPBX/Ninja-Number is running their business into the ground with their greed and lack of CS.

HORRID CUSTOMER SERVICE Really really horrible customer service. I have never been treated so rude in my life when I did get someone to answer. Then for ongoing support... zero. They won't call you back. They have this attitude that it's all there, just look on the site. The features work intermittently. They told me it would do things it won't so they later retracted. Too late, it's printed on my materials! Wish I'd never signed up.

I would give 0 stars if possible The communication here is NON-EXISTENT. My service has been down for weeks; I have called too many times to count, only to encounter the "answering service" that will leave a message for "Tier 2 Support". Which leads to........absolutely nothing. Just being ignored. E-mails produce the same result. I was a VoiceNation customer who was brought over to this service (and I still have another account with VoiceNation), so I called them and begged for help. They told me that NinjaNumber is a "sister company" and all they could do was leave a message for "Tier 2 Support" to contact me. Well I know how that goes. They are beyond horrible.

Laura helped me with an issue I am…Which she took care of it very swiftly and succinctly! Laura helped me with an issue I am having with my new Ninja Blender. I have NEVER experienced such excellent customer service in my life!!! Please pat her on the back for me.

Poor customer service - Nonexistent! I have left several messages with answering service that opens a support ticket and escalates my request for sales person to call and noone ever calls! I have opened several support tickets online since Oct and no response. Now I cannot even open a support ticket online! I've been a customer of Voice Nation since the early days and had the best customer service experience. Since my voicemail only account become part of NinjaNumber, the service has become non existent and noone seems to want my business or even care. The sad thing is NinjaNumber is located in the same office suite as VoiceNation and are sister companies, yet the service is so poor, I don't see how they are still in business. Time to move to another voicemail service pronto!