Eric's exceptional customer service Ever since I started using this company's services, I've always dealt with Eric; he's always been amazing. He answers the phone quickly, is very patient and is always very friendly. Super happy with his service therefore super happy with the overall service!

Big disappointment in Poynt dba Godaddy Payments It all started out ok, their rates were good and smaller pay link charges went thru with no problem. As soon as I had a large charge of over $30,000 it all went south. In order to process this client's charge I had to provide invoices and bank statements and then finally they released the funds to my account. They said everything would be fine moving forward with this client's monthly job invoice because I supplied them with the necessary documents. The very next month, I attempted to charge the client for the same amount as we were doing the exact same job for them, and the charge wouldn't go thru. I asked for this to be reviewed because of the prior month's experience and I was given a new case number with all sorts of other crazy requests into my business as a form of documentation. By the way, the same person, JILL from the prior month, was on this month's fiasco in their review dept. I responded that all this documentation was ridiculous because I had provided info last month on this issue. I received an email back that my account was suspended because of risk factors with my type of business. Mind you I am a printer of print materials and a provider of direct mail campaigns for advertising purposes. We've had one chargeback with another credit card processor because of covid lockdown and never any others in the over 40 years in business. This Poynt was purchased by Godaddy to process credit card transactions. All of our domains and products related to Godaddy are with them. This JILL obviously does not understand my industry. I am very disappointed in their treatment and will bring this to the new owner of Godaddy's attention. With the other reviews I've read, I should have looked at Trustpilot first to see how they treat their clients. PS. They are holding up any transactions that haven't been deposited into our bank account for 90 days. Insane

Thank you Jessica for your excellent… Thank you Jessica for your excellent customer service. It was great to get all the information and the "how to" process everything. You saved me lots of time and made everything more efficient.

Heather was very patient with us during… Heather was very patient with us during the setup and concise with the steps required.

The most terrible company The most terrible company. I ordered GoDaddy Poynt Smart Terminal and on the website says 2 day free shipping BUT I still didn't get it after 3 days so I called to customer service (they made me wait 30 mins to check it) and they don't even know if it was shipped or no. NEVER HAD THIS KIND OF TERRIBLE EXPERIENCE