Another Outage Their DNS has been off line for about 4 hours now, meaning my web site has gone dark and nobody can send me e-mail. They are not answering their phones, and have posted nothing on their web site.

Horrible Horrible. Frustrating. It's very time consuming to have your ticket answered with cryptic half-assed answers. So you have to go back and address their answers and more cryptic, inarticulate, incompetent answers. Go elsewhere, I'm trying to.

Quick customer service I am using this hosting service. They are one of the best hosting service provider for us. Thanks

billing support and fast plan move Great business, wanted to be suggested a new plan as I outgrew my old one, they suggested a good one and refunded me the extra charges for using to much diskspace, spoke with dave tong and andrew gilfillan they was very helpful. I highly recommend fluidhosting.com used for years.

Almost impossible to terminate billing. Took over a year to get my accounts closed. After I first emailed and called them (and got no response), Fluid Hosting accepted responsibility and agreed that my accounts would have been terminated at that time had they responded. After following the process they required to terminate accounts, they closed one -- and left my 'annual' account open because it had been renewed during the time that they weren't responding to my requests to close it and they weren't sure whether I wanted to close it because I couldn't get a refund? It's maddeningly confusing. In all, I should have been more vigilant about this company's continued billing, but getting them to simply close an account (much less actually respond to email or voicemail) has been like pulling teeth.