Never, ever, purchase services from Fluid Hosting Never, but NEVER use fluidhosting.com. I was a loyal customer for many years, paid all bills on time. Once I decided to terminate service after a completely unusable WP hosting service, I have been denied a refund, as well as being charged for a service I had already cancelled months back. Fluid Hosting now owes me 2 refunds for over 3 months and the response is either silence or "we will get back asap". Dave, from billing (perhaps not even a real person) is always "on tour". This is complete and absolute EXTORTION.

Go elsewhere! I was very happy with a wonderful hosting company named Steadfast, who unfortunately sold a portion of their company to Fluid Hosting. Nightmare. Since Andrew left (who was working out of the UK but told me they were all told to say they were in the US, I've never heard back from anyone.) Tech support rarely answers and the once a year I've heard back, its by email in wee hours of the night from a Vladimir, who never exactly answers what you ask, and has a snarky attitude on top of it. I learned they work with people in Russia and India, and pay them really, really low wages. The current staff is not fluent in English and since Andrew left, no one ever has the courtesy to return a phone call. I'm in the process of switching but cannot get out of their billing system. Holding onto that, is the one thing they're good at.

rude customer service, terrible billing practices Cancellation policy is extortionist. Support takes forever to reply. Cancellation requests take forever to be dealt with. Took two months to get an updated invoice. I'm now worried that, despite closing the account, they are still going to charge me next year. "There is no point in arguing. All you need to do is read." - Vladimir

Horrible Horrible. Frustrating. It's very time consuming to have your ticket answered with cryptic half-assed answers. So you have to go back and address their answers and more cryptic, inarticulate, incompetent answers. Go elsewhere, I'm trying to.

The old Fluidhosting has gone The old Fluidhosting seems to have disappeared, along with the helpful approach. They changed their payment methods, so my autopay failed. Eventually after I raised a ticket they sent me a separate link for payment. By then they'd closed my account, and I'd opened one on another package on what looks like a different Fluidhosting. After three weeks of going round in circles with mostly unhelpful answers and requests for user passwords, it isn't clear whether our websites can be recovered. It's taken this long to get the new host account working, as the default option to set up an initial account seems to be to transfer from another registrar, which I wouldn't do. Been a customer for over ten years; not much longer.