Never, ever, purchase services from Fluid Hosting Never, but NEVER use fluidhosting.com. I was a loyal customer for many years, paid all bills on time. Once I decided to terminate service after a completely unusable WP hosting service, I have been denied a refund, as well as being charged for a service I had already cancelled months back. Fluid Hosting now owes me 2 refunds for over 3 months and the response is either silence or "we will get back asap". Dave, from billing (perhaps not even a real person) is always "on tour". This is complete and absolute EXTORTION.

rude customer service, terrible billing practices Cancellation policy is extortionist. Support takes forever to reply. Cancellation requests take forever to be dealt with. Took two months to get an updated invoice. I'm now worried that, despite closing the account, they are still going to charge me next year. "There is no point in arguing. All you need to do is read." - Vladimir

They're horrible They're horrible. I had a website with them for three years or so. I got an email from them about migrating my account whatever that means. I then got a bill from them for $150 which I paid. They then suspended my account. I've tried multiple times in multiple ways to reach them, with no success. When you call their number, no one answers and it just goes to voicemail for all the options they give. I've left many voicemails, but no one has called me back. I tried emailing them. No response. I sent them a ticket and here is the automated response I got: "This is an automated message at [their email address]. Unfortunately, no human has been assigned to watch this mailbox. For that reason, your email has not reached anybody at Fluid Hosting, and thus, your email will not be replied by anybody. This is the only reply you will receive." So there is no way to get in touch with them and no service of any kind. That is what I call atrocious customer service.

Go elsewhere! I was very happy with a wonderful hosting company named Steadfast, who unfortunately sold a portion of their company to Fluid Hosting. Nightmare. Since Andrew left (who was working out of the UK but told me they were all told to say they were in the US, I've never heard back from anyone.) Tech support rarely answers and the once a year I've heard back, its by email in wee hours of the night from a Vladimir, who never exactly answers what you ask, and has a snarky attitude on top of it. I learned they work with people in Russia and India, and pay them really, really low wages. The current staff is not fluent in English and since Andrew left, no one ever has the courtesy to return a phone call. I'm in the process of switching but cannot get out of their billing system. Holding onto that, is the one thing they're good at.

Absolutely Awful - Steer Clear of Fluid Hosting I was a Fluid Hosting VPS customer for over 10 years. Initially their service was outstanding. That degraded gradually over the years until "abysmal" would be a charitable description. They ultimately told me that I'd have to upgrade because they were shutting down the hardware I was on. I moved my website to another provider, and told FH to terminate my service and refund my money. They currently owe me over $700 which they want to give me as a service credit, and they don't even offer the service I need! Steer clear of these dishonest clowns.