billing support and fast plan move Great business, wanted to be suggested a new plan as I outgrew my old one, they suggested a good one and refunded me the extra charges for using to much diskspace, spoke with dave tong and andrew gilfillan they was very helpful. I highly recommend fluidhosting.com used for years.

rude customer service, terrible billing practices Cancellation policy is extortionist. Support takes forever to reply. Cancellation requests take forever to be dealt with. Took two months to get an updated invoice. I'm now worried that, despite closing the account, they are still going to charge me next year. "There is no point in arguing. All you need to do is read." - Vladimir

They're horrible They're horrible. I had a website with them for three years or so. I got an email from them about migrating my account whatever that means. I then got a bill from them for $150 which I paid. They then suspended my account. I've tried multiple times in multiple ways to reach them, with no success. When you call their number, no one answers and it just goes to voicemail for all the options they give. I've left many voicemails, but no one has called me back. I tried emailing them. No response. I sent them a ticket and here is the automated response I got: "This is an automated message at [their email address]. Unfortunately, no human has been assigned to watch this mailbox. For that reason, your email has not reached anybody at Fluid Hosting, and thus, your email will not be replied by anybody. This is the only reply you will receive." So there is no way to get in touch with them and no service of any kind. That is what I call atrocious customer service.

After a decade, being refused service (forced to leave) When I signed up with them a decade ago the service was perfectly acceptable, though one thing that really annoyed me was the spammy dozen invoice/payment emails every month -- something that was never improved. As time went on, their support department became closer and closer to non-existent. Support tickets would take quite a bit of time to receive a response, if at all. Their automatic payment system eventually stopped working for me and I'd manually pay via PayPal each month. Last month, even though I fully paid money owed, my account was stuck in arrears with my VPS subscription in "graced state" meaning if they don't check their PayPal account within the billing month and confirm that I've paid, my account will be suspended and I could lose my VPS. I spent the entire month regularly getting in touch via the online chat feature asking them to look at my support ticket, constantly being told they've sent a message to their supervisor or billing department manager, neither of whom I suspect has a pulse because I received no response or resolution thus far! In two to three days from now my account will be suspended and I will lose access to my VPS, my emails, etc. I doubt their support team will be any less unhelpful in getting my account back up an running when that happens. I'm a customer who's now effectively being refused service, in what I suspect is a systematic purge of all legacy VPS customers, since they've recently moved to some new VM-hosting system. Too much of a coincidence to be anything else. Also, if anyone is wondering, my VPS is a low-end one and my usage is light to moderate, not heavy or disruptive in any way. Their prices aren't good anyway, much better, cheaper VPSes out there, offering more memory, faster disk, more bandwidth, etc. The only reason I haven't left FluidVPS already was to avoid the hassle of a migration. STAY AWAY! tl;dr: Spammy invoices / payment issues / support team jerks you around / you could lose access to your VPS for no reason.

Horrible Horrible. Frustrating. It's very time consuming to have your ticket answered with cryptic half-assed answers. So you have to go back and address their answers and more cryptic, inarticulate, incompetent answers. Go elsewhere, I'm trying to.