Never, ever, purchase services from Fluid Hosting Never, but NEVER use fluidhosting.com. I was a loyal customer for many years, paid all bills on time. Once I decided to terminate service after a completely unusable WP hosting service, I have been denied a refund, as well as being charged for a service I had already cancelled months back. Fluid Hosting now owes me 2 refunds for over 3 months and the response is either silence or "we will get back asap". Dave, from billing (perhaps not even a real person) is always "on tour". This is complete and absolute EXTORTION.

They're horrible They're horrible. I had a website with them for three years or so. I got an email from them about migrating my account whatever that means. I then got a bill from them for $150 which I paid. They then suspended my account. I've tried multiple times in multiple ways to reach them, with no success. When you call their number, no one answers and it just goes to voicemail for all the options they give. I've left many voicemails, but no one has called me back. I tried emailing them. No response. I sent them a ticket and here is the automated response I got: "This is an automated message at [their email address]. Unfortunately, no human has been assigned to watch this mailbox. For that reason, your email has not reached anybody at Fluid Hosting, and thus, your email will not be replied by anybody. This is the only reply you will receive." So there is no way to get in touch with them and no service of any kind. That is what I call atrocious customer service.

FLUIDHOSTING IS A VERY BAD JOKE We stayed with these jokers for about 10 years because the VPS we from them only had our test websites on them. They actually started off pretty good, but went totally down hill year after year after year. Forget support. You can call them, but they never answer, so if your stuck, your just stuck because you will not get any help in a timely manner from them. They make you sign onto the sever to enter a support ticket, which is deadly if your server is down and you cannot log on. Billing is atrocious. every single month plan on getting spammed with billing emails. They send an email for every single step of the billing process. That means every single month you get 7 or 8 emails for the same bill. Worse there is something wrong with their system. When a credit card expires and you update the expiration date, it stops billing automatically. Their Preauth email starts sending emails saying "Preauth transaction finished with error", but the card is charged. After 10 yeas with this inept business, they sent an email saying that our server has been stopped at 11:30 at night. I went right to the server signed on. The websites had been deleted, along with the databases and a message said I owed $50, which was 1 month. I once again updated the credit card and clicked to pay the $50. It said it completed, but still showed I owed the $50, so I clicked to pay again and once again it showed it completed, but once again still showed I owed $50. Naturally I could not call these people or person (they act like a 1 man operation). I had no choice, but to just upload our test sites to our other VPS with InMotionHosting.com (inmotionhosting is a super hosting site and yes, I highly recommend it. Fluidhosting emails are also a joke. They are all noreply. It does not matter if they are billing or support emails, you cannot reply to any of them. In short, run don't walk from fluidhosting. One of the worst business I have ever had to deal with. I have not been this angry in over 20 years.

Go elsewhere! I was very happy with a wonderful hosting company named Steadfast, who unfortunately sold a portion of their company to Fluid Hosting. Nightmare. Since Andrew left (who was working out of the UK but told me they were all told to say they were in the US, I've never heard back from anyone.) Tech support rarely answers and the once a year I've heard back, its by email in wee hours of the night from a Vladimir, who never exactly answers what you ask, and has a snarky attitude on top of it. I learned they work with people in Russia and India, and pay them really, really low wages. The current staff is not fluent in English and since Andrew left, no one ever has the courtesy to return a phone call. I'm in the process of switching but cannot get out of their billing system. Holding onto that, is the one thing they're good at.

rude customer service, terrible billing practices Cancellation policy is extortionist. Support takes forever to reply. Cancellation requests take forever to be dealt with. Took two months to get an updated invoice. I'm now worried that, despite closing the account, they are still going to charge me next year. "There is no point in arguing. All you need to do is read." - Vladimir