rude customer service, terrible billing practices Cancellation policy is extortionist. Support takes forever to reply. Cancellation requests take forever to be dealt with. Took two months to get an updated invoice. I'm now worried that, despite closing the account, they are still going to charge me next year. "There is no point in arguing. All you need to do is read." - Vladimir

Never, ever, purchase services from Fluid Hosting Never, but NEVER use fluidhosting.com. I was a loyal customer for many years, paid all bills on time. Once I decided to terminate service after a completely unusable WP hosting service, I have been denied a refund, as well as being charged for a service I had already cancelled months back. Fluid Hosting now owes me 2 refunds for over 3 months and the response is either silence or "we will get back asap". Dave, from billing (perhaps not even a real person) is always "on tour". This is complete and absolute EXTORTION.

Horrible Horrible. Frustrating. It's very time consuming to have your ticket answered with cryptic half-assed answers. So you have to go back and address their answers and more cryptic, inarticulate, incompetent answers. Go elsewhere, I'm trying to.

Absolutely Awful - Steer Clear of Fluid Hosting I was a Fluid Hosting VPS customer for over 10 years. Initially their service was outstanding. That degraded gradually over the years until "abysmal" would be a charitable description. They ultimately told me that I'd have to upgrade because they were shutting down the hardware I was on. I moved my website to another provider, and told FH to terminate my service and refund my money. They currently owe me over $700 which they want to give me as a service credit, and they don't even offer the service I need! Steer clear of these dishonest clowns.

billing support and fast plan move Great business, wanted to be suggested a new plan as I outgrew my old one, they suggested a good one and refunded me the extra charges for using to much diskspace, spoke with dave tong and andrew gilfillan they was very helpful. I highly recommend fluidhosting.com used for years.