billing support and fast plan move Great business, wanted to be suggested a new plan as I outgrew my old one, they suggested a good one and refunded me the extra charges for using to much diskspace, spoke with dave tong and andrew gilfillan they was very helpful. I highly recommend fluidhosting.com used for years.

Almost impossible to terminate billing. Took over a year to get my accounts closed. After I first emailed and called them (and got no response), Fluid Hosting accepted responsibility and agreed that my accounts would have been terminated at that time had they responded. After following the process they required to terminate accounts, they closed one -- and left my 'annual' account open because it had been renewed during the time that they weren't responding to my requests to close it and they weren't sure whether I wanted to close it because I couldn't get a refund? It's maddeningly confusing. In all, I should have been more vigilant about this company's continued billing, but getting them to simply close an account (much less actually respond to email or voicemail) has been like pulling teeth.

rude customer service, terrible billing practices Cancellation policy is extortionist. Support takes forever to reply. Cancellation requests take forever to be dealt with. Took two months to get an updated invoice. I'm now worried that, despite closing the account, they are still going to charge me next year. "There is no point in arguing. All you need to do is read." - Vladimir

The old Fluidhosting has gone The old Fluidhosting seems to have disappeared, along with the helpful approach. They changed their payment methods, so my autopay failed. Eventually after I raised a ticket they sent me a separate link for payment. By then they'd closed my account, and I'd opened one on another package on what looks like a different Fluidhosting. After three weeks of going round in circles with mostly unhelpful answers and requests for user passwords, it isn't clear whether our websites can be recovered. It's taken this long to get the new host account working, as the default option to set up an initial account seems to be to transfer from another registrar, which I wouldn't do. Been a customer for over ten years; not much longer.

They're horrible They're horrible. I had a website with them for three years or so. I got an email from them about migrating my account whatever that means. I then got a bill from them for $150 which I paid. They then suspended my account. I've tried multiple times in multiple ways to reach them, with no success. When you call their number, no one answers and it just goes to voicemail for all the options they give. I've left many voicemails, but no one has called me back. I tried emailing them. No response. I sent them a ticket and here is the automated response I got: "This is an automated message at [their email address]. Unfortunately, no human has been assigned to watch this mailbox. For that reason, your email has not reached anybody at Fluid Hosting, and thus, your email will not be replied by anybody. This is the only reply you will receive." So there is no way to get in touch with them and no service of any kind. That is what I call atrocious customer service.