Go elsewhere! I was very happy with a wonderful hosting company named Steadfast, who unfortunately sold a portion of their company to Fluid Hosting. Nightmare. Since Andrew left (who was working out of the UK but told me they were all told to say they were in the US, I've never heard back from anyone.) Tech support rarely answers and the once a year I've heard back, its by email in wee hours of the night from a Vladimir, who never exactly answers what you ask, and has a snarky attitude on top of it. I learned they work with people in Russia and India, and pay them really, really low wages. The current staff is not fluent in English and since Andrew left, no one ever has the courtesy to return a phone call. I'm in the process of switching but cannot get out of their billing system. Holding onto that, is the one thing they're good at.

Absolutely Awful - Steer Clear of Fluid Hosting I was a Fluid Hosting VPS customer for over 10 years. Initially their service was outstanding. That degraded gradually over the years until "abysmal" would be a charitable description. They ultimately told me that I'd have to upgrade because they were shutting down the hardware I was on. I moved my website to another provider, and told FH to terminate my service and refund my money. They currently owe me over $700 which they want to give me as a service credit, and they don't even offer the service I need! Steer clear of these dishonest clowns.

Quick customer service I am using this hosting service. They are one of the best hosting service provider for us. Thanks

Almost impossible to terminate billing. Took over a year to get my accounts closed. After I first emailed and called them (and got no response), Fluid Hosting accepted responsibility and agreed that my accounts would have been terminated at that time had they responded. After following the process they required to terminate accounts, they closed one -- and left my 'annual' account open because it had been renewed during the time that they weren't responding to my requests to close it and they weren't sure whether I wanted to close it because I couldn't get a refund? It's maddeningly confusing. In all, I should have been more vigilant about this company's continued billing, but getting them to simply close an account (much less actually respond to email or voicemail) has been like pulling teeth.

After a decade, being refused service (forced to leave) When I signed up with them a decade ago the service was perfectly acceptable, though one thing that really annoyed me was the spammy dozen invoice/payment emails every month -- something that was never improved. As time went on, their support department became closer and closer to non-existent. Support tickets would take quite a bit of time to receive a response, if at all. Their automatic payment system eventually stopped working for me and I'd manually pay via PayPal each month. Last month, even though I fully paid money owed, my account was stuck in arrears with my VPS subscription in "graced state" meaning if they don't check their PayPal account within the billing month and confirm that I've paid, my account will be suspended and I could lose my VPS. I spent the entire month regularly getting in touch via the online chat feature asking them to look at my support ticket, constantly being told they've sent a message to their supervisor or billing department manager, neither of whom I suspect has a pulse because I received no response or resolution thus far! In two to three days from now my account will be suspended and I will lose access to my VPS, my emails, etc. I doubt their support team will be any less unhelpful in getting my account back up an running when that happens. I'm a customer who's now effectively being refused service, in what I suspect is a systematic purge of all legacy VPS customers, since they've recently moved to some new VM-hosting system. Too much of a coincidence to be anything else. Also, if anyone is wondering, my VPS is a low-end one and my usage is light to moderate, not heavy or disruptive in any way. Their prices aren't good anyway, much better, cheaper VPSes out there, offering more memory, faster disk, more bandwidth, etc. The only reason I haven't left FluidVPS already was to avoid the hassle of a migration. STAY AWAY! tl;dr: Spammy invoices / payment issues / support team jerks you around / you could lose access to your VPS for no reason.