We had been using Gengo for quite a … We had been using Gengo for quite a while. We are a global company, and before we use the translations in our product, we often have regional contacts from our parent company review the translations. Almost every time there are at least 2 or 3 languages that receive terrible feedback from our proofreaders. They have mentioned that it's as if it is being translated by a robot, which leads me to believe that lazy translators just use google translate. We've also had customers write in to our support telling us how awfully things are translated. We've moved on to a much more professional quality service.

Don't trust them! I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!! Needless to say, I would not recommend this company to anyone.

I dont wana give them even a single… I dont wana give them even a single star as well. They are hiring translators worldwide, they take tests, and then they say "oh we dont have much colections ye ye ye...then they say install rss feed....thats always empty....then their support says umm we hv preffered translators...ye ye ye.... I am a pro translator and didntget job since months... I think there are indians behind it making people fool, as the girl talking me on the behalf of their support looks indian hindu....

Gengo is unreliable and poor quality Gengo is unreliable and poor quality. I submitted a document for translation, and when they had completed this, I compared it to a free translation through google. It cost me over 300$ and when I rejected this, because I am not able to use it, my money was not returned. It has been an awful experience and I will not be returning or recommending this service to others. Save your money, Google translate will provide you with the same quality. Or connect with a freelancing company to help you. When I rejected the work and it went under review, they decided this met quality standards and that I should be more specific as to my requests. Poor customer service and an absolute rip off for your money.

Pre-tests are falsified... Just took the MCQ test to be approved as Translator (French to English). I have been reading, writing and speaking both languages for 35 yrs. And been doing professional technical translations for the past 10 years. I got only a 1 out of 5 correct... either i am completely inept or their tests are biased/ wrong.