Just don't bother, they are a joke Their big headline on the website says "Professional translation within hours" which is a complete lie and any translation you order will take at least a week before corrections. The home page also says "Ready to get started? Translate instantly using our order form." - Yeah right. I rejected my translation because it did not meet our needs and there were errors on every email (11 emails / 5500 words) and explained that I only used them because of speed, so what did they do. Gave it to someone else to translate so now it's going to be another week or more. Complete and utter discrace - will never use again and I will be publishing this review over social media.

I used Gengo to once translate a letter… I used Gengo to once translate a letter from Eng->Japanese that I wanted to send to my girlfriend's company about their poor COVID work-from-office rules. I received the translation in less than 24 hours and upon showing it to a JP friend they said it was mostly perfect. There are lots of negative reviews on this site, but this is my own experience

waste of time There are very few jobs available. After a month of constant monitoring I didn't manage to get any job. Besides they don't allow you to move to the ProLevel. They reject your translations giving absolutely stupid explanations so that it becomes obvious that they just want you to remain at the lowest paid level.

Wish I had read the reviews before… Wish I had read the reviews before wasting time and money on Gengo. Save yourself some hassle and just use google translate because that is what they will do. Although I paid for a pricier bespoke service, I was given a translation that was a word for word Google translation. It lacked nuance and was riddled with 'Google translate' mistakes that a native speaker would never make. Even though I repeatedly pointed out the errors to the supposedly 'native speaking' translator, the issue was never resolved. The customer service team was equally unhelpful and they seem to operate a "no refunds no matter what" policy. An altogether unpleasant and highly tedious experience, I will not use this company again.

This is what you need to do to get a high quality translation I have been translating for Gengo for a couple of months now and have had a read through the reviews with many clients complaining about issues with their translation. I basically only ever work on jobs at the Pro level rate of $0.09 because only this rate allows for enough time to produce a quality translation. In regards to the bad reviews: I believe this is a matter of you get what you paid for. If you submit your translation as a standard translation the translator gets paid a measly $0.03 to $0.035 per word which is way below industry standards (at least a third lower than what a professional translator usually charges). Generally speaking, a translator translates around 300 words per hour. This means a translator makes around $9.00 per hour at these rates. In most countries this would be below minimum wage and without any of the perks that come with being employed (annual leave, sick leave, paid public holidays. So, in order to make some money a translator will need to churn out at least 600 words per hour if not more. Hence, the quality of this translation will never be as good as a translation done for the Pro rate of $0.09. Put simply if you want a high quality translation please submit your job as a Pro job and a professional translator will work on your translation. You simply cannot expect a high quality translation at the standard rate. For even higher quality translations, provide as much context as possible and a glossary if needed. Also, if you submit your translation through their system it gets split across different translators. This means that your final translation will be inconsistent in style and terminology. In order to avoid this simply submit your translation in a word document or excel spreadsheet. A professional translator will then ensure style and terminology are consistent across your whole document. I hope this is helpful. Thanks, Your Master educated Professional Gengo Translator