Google can provide the same… Google can provide the same translations for 0.00 cents. It's a much better deal, and no, it doesn't matter if you pay for their "higher quality" service, Google can still do the exact same job... why pay for it?

Don't trust them! I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!! Needless to say, I would not recommend this company to anyone.

Machine translations at human prices This company is selling machine translation at human translation prices. If you actually speak the language natively you'll understand this when you see translations for words like "Sign up" directly converted into phonetic foreign borrow words like サインアップする instead of the natural and correct translation of 登録する. I rejected the translations stating this, but Gengo staff said my rejection wasn't valid and that these were "quality translations." AVOID THIS COMPANY AT ALL COSTS.

Paying for google translate... We are an online furniture retailer and have spent over $10k on translations for our European expansion to find out upon going live that almost all of the translations done are just copy and pasted from google translate. It’s an absolute disgrace and utterly fraudulent as a service. We are now in the process of escalating this issue now that we have found out about it. In the event we get resolution I shall come back and edit this review.

Just don't bother, they are a joke Their big headline on the website says "Professional translation within hours" which is a complete lie and any translation you order will take at least a week before corrections. The home page also says "Ready to get started? Translate instantly using our order form." - Yeah right. I rejected my translation because it did not meet our needs and there were errors on every email (11 emails / 5500 words) and explained that I only used them because of speed, so what did they do. Gave it to someone else to translate so now it's going to be another week or more. Complete and utter discrace - will never use again and I will be publishing this review over social media.