Spent around £500 ordering translations… Spent around £500 ordering translations for a client with the quality service, only to be presented with mere Google Translations, spent weeks asking for a refund with customer support, absolutely useless company with no morals. AVOID AT ALL COSTS! JUST USE GOOGLE TRANSLATE AND SAVE YOURSELF MONEY, GENGO SUCKS!!!!!!

I Love Gengo We need quick translations for my clients and Gengo really fits the bill. They're able to give quick turnaround for many languages at a reasonable cost. I highly recommend them.

Bad for everyone Imagine that you're translating subtitles to a video, and the person speaking is stuttering, starting and ending a sentence, changing tense, etc. You translate it in line with the tone of the original translation, as well you should. Then the Gengo review comes in and marks your translation as "awkward". "Well, of course, it's awkward, because the original is awkward," you say. The Gengo support team dismisses you with a repetitive statement of, "As a translator, it's your job to make it not awkward." So, when the original is, "I...I mean...I don't know, I wasn't...I couldn't have...I'm not sure I..." according to Gengo, your translation should be: "I don't know." Anything else will be marked as "awkward". This is a terrible experience for a translator AND a bad result for the customer.

I was satisfied until a problem appeared We've done several translations using gengo.com and had been satisfied so far. Last translation we rejected a translation due to three mistakes related to the meaning of our sentences and only got a short mail, that after a review, gengo.com is on the opinion that the original work meets gengo's standards. No word on the examples we mentioned in our complain; no offer. I'm not satisfied with this

Be prepared to pay for nothing Requested a translation from Gengo for which I had to pay in advance. Then told there was no translator willing/able to take it on because it was too difficult but they were going to keep the money anyway as a "credit" in my account! Alternatively I could pay more for their premium service. Not on your nelly. Will stick to reputable/serious translation agencies in the future or Google Translate rather than throw my money out of the window.