Machine translations at human prices This company is selling machine translation at human translation prices. If you actually speak the language natively you'll understand this when you see translations for words like "Sign up" directly converted into phonetic foreign borrow words like サインアップする instead of the natural and correct translation of 登録する. I rejected the translations stating this, but Gengo staff said my rejection wasn't valid and that these were "quality translations." AVOID THIS COMPANY AT ALL COSTS.

Just don't bother, they are a joke Their big headline on the website says "Professional translation within hours" which is a complete lie and any translation you order will take at least a week before corrections. The home page also says "Ready to get started? Translate instantly using our order form." - Yeah right. I rejected my translation because it did not meet our needs and there were errors on every email (11 emails / 5500 words) and explained that I only used them because of speed, so what did they do. Gave it to someone else to translate so now it's going to be another week or more. Complete and utter discrace - will never use again and I will be publishing this review over social media.

Be prepared to pay for nothing Requested a translation from Gengo for which I had to pay in advance. Then told there was no translator willing/able to take it on because it was too difficult but they were going to keep the money anyway as a "credit" in my account! Alternatively I could pay more for their premium service. Not on your nelly. Will stick to reputable/serious translation agencies in the future or Google Translate rather than throw my money out of the window.

I dont wana give them even a single… I dont wana give them even a single star as well. They are hiring translators worldwide, they take tests, and then they say "oh we dont have much colections ye ye ye...then they say install rss feed....thats always empty....then their support says umm we hv preffered translators...ye ye ye.... I am a pro translator and didntget job since months... I think there are indians behind it making people fool, as the girl talking me on the behalf of their support looks indian hindu....

I used Gengo to once translate a letter… I used Gengo to once translate a letter from Eng->Japanese that I wanted to send to my girlfriend's company about their poor COVID work-from-office rules. I received the translation in less than 24 hours and upon showing it to a JP friend they said it was mostly perfect. There are lots of negative reviews on this site, but this is my own experience