Don't trust them! I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!! Needless to say, I would not recommend this company to anyone.

Be prepared to pay for nothing Requested a translation from Gengo for which I had to pay in advance. Then told there was no translator willing/able to take it on because it was too difficult but they were going to keep the money anyway as a "credit" in my account! Alternatively I could pay more for their premium service. Not on your nelly. Will stick to reputable/serious translation agencies in the future or Google Translate rather than throw my money out of the window.

Paying for google translate... We are an online furniture retailer and have spent over $10k on translations for our European expansion to find out upon going live that almost all of the translations done are just copy and pasted from google translate. It’s an absolute disgrace and utterly fraudulent as a service. We are now in the process of escalating this issue now that we have found out about it. In the event we get resolution I shall come back and edit this review.

Just don't bother, they are a joke Their big headline on the website says "Professional translation within hours" which is a complete lie and any translation you order will take at least a week before corrections. The home page also says "Ready to get started? Translate instantly using our order form." - Yeah right. I rejected my translation because it did not meet our needs and there were errors on every email (11 emails / 5500 words) and explained that I only used them because of speed, so what did they do. Gave it to someone else to translate so now it's going to be another week or more. Complete and utter discrace - will never use again and I will be publishing this review over social media.

I used Gengo to once translate a letter… I used Gengo to once translate a letter from Eng->Japanese that I wanted to send to my girlfriend's company about their poor COVID work-from-office rules. I received the translation in less than 24 hours and upon showing it to a JP friend they said it was mostly perfect. There are lots of negative reviews on this site, but this is my own experience