Don't trust them! I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!! Needless to say, I would not recommend this company to anyone.

Gengo is unreliable and poor quality Gengo is unreliable and poor quality. I submitted a document for translation, and when they had completed this, I compared it to a free translation through google. It cost me over 300$ and when I rejected this, because I am not able to use it, my money was not returned. It has been an awful experience and I will not be returning or recommending this service to others. Save your money, Google translate will provide you with the same quality. Or connect with a freelancing company to help you. When I rejected the work and it went under review, they decided this met quality standards and that I should be more specific as to my requests. Poor customer service and an absolute rip off for your money.

I was satisfied until a problem appeared We've done several translations using gengo.com and had been satisfied so far. Last translation we rejected a translation due to three mistakes related to the meaning of our sentences and only got a short mail, that after a review, gengo.com is on the opinion that the original work meets gengo's standards. No word on the examples we mentioned in our complain; no offer. I'm not satisfied with this

Wish I had read the reviews before… Wish I had read the reviews before wasting time and money on Gengo. Save yourself some hassle and just use google translate because that is what they will do. Although I paid for a pricier bespoke service, I was given a translation that was a word for word Google translation. It lacked nuance and was riddled with 'Google translate' mistakes that a native speaker would never make. Even though I repeatedly pointed out the errors to the supposedly 'native speaking' translator, the issue was never resolved. The customer service team was equally unhelpful and they seem to operate a "no refunds no matter what" policy. An altogether unpleasant and highly tedious experience, I will not use this company again.

Be prepared to pay for nothing Requested a translation from Gengo for which I had to pay in advance. Then told there was no translator willing/able to take it on because it was too difficult but they were going to keep the money anyway as a "credit" in my account! Alternatively I could pay more for their premium service. Not on your nelly. Will stick to reputable/serious translation agencies in the future or Google Translate rather than throw my money out of the window.