Spent around £500 ordering translations… Spent around £500 ordering translations for a client with the quality service, only to be presented with mere Google Translations, spent weeks asking for a refund with customer support, absolutely useless company with no morals. AVOID AT ALL COSTS! JUST USE GOOGLE TRANSLATE AND SAVE YOURSELF MONEY, GENGO SUCKS!!!!!!

waste of time There are very few jobs available. After a month of constant monitoring I didn't manage to get any job. Besides they don't allow you to move to the ProLevel. They reject your translations giving absolutely stupid explanations so that it becomes obvious that they just want you to remain at the lowest paid level.

This is what you need to do to get a high quality translation I have been translating for Gengo for a couple of months now and have had a read through the reviews with many clients complaining about issues with their translation. I basically only ever work on jobs at the Pro level rate of $0.09 because only this rate allows for enough time to produce a quality translation. In regards to the bad reviews: I believe this is a matter of you get what you paid for. If you submit your translation as a standard translation the translator gets paid a measly $0.03 to $0.035 per word which is way below industry standards (at least a third lower than what a professional translator usually charges). Generally speaking, a translator translates around 300 words per hour. This means a translator makes around $9.00 per hour at these rates. In most countries this would be below minimum wage and without any of the perks that come with being employed (annual leave, sick leave, paid public holidays. So, in order to make some money a translator will need to churn out at least 600 words per hour if not more. Hence, the quality of this translation will never be as good as a translation done for the Pro rate of $0.09. Put simply if you want a high quality translation please submit your job as a Pro job and a professional translator will work on your translation. You simply cannot expect a high quality translation at the standard rate. For even higher quality translations, provide as much context as possible and a glossary if needed. Also, if you submit your translation through their system it gets split across different translators. This means that your final translation will be inconsistent in style and terminology. In order to avoid this simply submit your translation in a word document or excel spreadsheet. A professional translator will then ensure style and terminology are consistent across your whole document. I hope this is helpful. Thanks, Your Master educated Professional Gengo Translator

Paying for google translate... We are an online furniture retailer and have spent over $10k on translations for our European expansion to find out upon going live that almost all of the translations done are just copy and pasted from google translate. It’s an absolute disgrace and utterly fraudulent as a service. We are now in the process of escalating this issue now that we have found out about it. In the event we get resolution I shall come back and edit this review.

Be prepared to pay for nothing Requested a translation from Gengo for which I had to pay in advance. Then told there was no translator willing/able to take it on because it was too difficult but they were going to keep the money anyway as a "credit" in my account! Alternatively I could pay more for their premium service. Not on your nelly. Will stick to reputable/serious translation agencies in the future or Google Translate rather than throw my money out of the window.