This is what you need to do to get a high quality translation I have been translating for Gengo for a couple of months now and have had a read through the reviews with many clients complaining about issues with their translation. I basically only ever work on jobs at the Pro level rate of $0.09 because only this rate allows for enough time to produce a quality translation. In regards to the bad reviews: I believe this is a matter of you get what you paid for. If you submit your translation as a standard translation the translator gets paid a measly $0.03 to $0.035 per word which is way below industry standards (at least a third lower than what a professional translator usually charges). Generally speaking, a translator translates around 300 words per hour. This means a translator makes around $9.00 per hour at these rates. In most countries this would be below minimum wage and without any of the perks that come with being employed (annual leave, sick leave, paid public holidays. So, in order to make some money a translator will need to churn out at least 600 words per hour if not more. Hence, the quality of this translation will never be as good as a translation done for the Pro rate of $0.09. Put simply if you want a high quality translation please submit your job as a Pro job and a professional translator will work on your translation. You simply cannot expect a high quality translation at the standard rate. For even higher quality translations, provide as much context as possible and a glossary if needed. Also, if you submit your translation through their system it gets split across different translators. This means that your final translation will be inconsistent in style and terminology. In order to avoid this simply submit your translation in a word document or excel spreadsheet. A professional translator will then ensure style and terminology are consistent across your whole document. I hope this is helpful. Thanks, Your Master educated Professional Gengo Translator

Be prepared to pay for nothing Requested a translation from Gengo for which I had to pay in advance. Then told there was no translator willing/able to take it on because it was too difficult but they were going to keep the money anyway as a "credit" in my account! Alternatively I could pay more for their premium service. Not on your nelly. Will stick to reputable/serious translation agencies in the future or Google Translate rather than throw my money out of the window.

Apparently, they hire unprofessional reviewers I'm a professional freelance translator, and taken their test just to see. They rejected my translation, and they just said that "I made too many errors" citing just one example. This example was not exactly an error, which just showed how illiterate and ignorant the "native" reviewer is about his (my) language. If they think they are hiring qualified translators this way, you can just guess the level of translation you will get. Don't waste money on them. If you think I'm just taking out on them for rejecting me, fine, please go on and waste your money and time.

I was satisfied until a problem appeared We've done several translations using gengo.com and had been satisfied so far. Last translation we rejected a translation due to three mistakes related to the meaning of our sentences and only got a short mail, that after a review, gengo.com is on the opinion that the original work meets gengo's standards. No word on the examples we mentioned in our complain; no offer. I'm not satisfied with this

Wish I had read the reviews before… Wish I had read the reviews before wasting time and money on Gengo. Save yourself some hassle and just use google translate because that is what they will do. Although I paid for a pricier bespoke service, I was given a translation that was a word for word Google translation. It lacked nuance and was riddled with 'Google translate' mistakes that a native speaker would never make. Even though I repeatedly pointed out the errors to the supposedly 'native speaking' translator, the issue was never resolved. The customer service team was equally unhelpful and they seem to operate a "no refunds no matter what" policy. An altogether unpleasant and highly tedious experience, I will not use this company again.