Gengo is unreliable and poor quality Gengo is unreliable and poor quality. I submitted a document for translation, and when they had completed this, I compared it to a free translation through google. It cost me over 300$ and when I rejected this, because I am not able to use it, my money was not returned. It has been an awful experience and I will not be returning or recommending this service to others. Save your money, Google translate will provide you with the same quality. Or connect with a freelancing company to help you. When I rejected the work and it went under review, they decided this met quality standards and that I should be more specific as to my requests. Poor customer service and an absolute rip off for your money.

What a Bullsh*t company What a Bullsh*t company! The English-Korean pair tests were the worst quality word-for-word translation. The reviews were completely bullsh*t too. It's obvious the so-called professional reviewers are probably the same people who translated/made up the terrible word-for-word tests. Also, it turns out the reviewers also work as translators at Gengo, so clearly they don't want competition, so they would dismiss any great test translations with made up, bullsh*t, phony excuses which is possible because their reviews are final and no rebuke is allowed. One of the worst translation companies ever!

Just don't bother, they are a joke Their big headline on the website says "Professional translation within hours" which is a complete lie and any translation you order will take at least a week before corrections. The home page also says "Ready to get started? Translate instantly using our order form." - Yeah right. I rejected my translation because it did not meet our needs and there were errors on every email (11 emails / 5500 words) and explained that I only used them because of speed, so what did they do. Gave it to someone else to translate so now it's going to be another week or more. Complete and utter discrace - will never use again and I will be publishing this review over social media.

Paying for google translate... We are an online furniture retailer and have spent over $10k on translations for our European expansion to find out upon going live that almost all of the translations done are just copy and pasted from google translate. It’s an absolute disgrace and utterly fraudulent as a service. We are now in the process of escalating this issue now that we have found out about it. In the event we get resolution I shall come back and edit this review.

Don't trust them! I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!! Needless to say, I would not recommend this company to anyone.