Gengo is unreliable and poor quality Gengo is unreliable and poor quality. I submitted a document for translation, and when they had completed this, I compared it to a free translation through google. It cost me over 300$ and when I rejected this, because I am not able to use it, my money was not returned. It has been an awful experience and I will not be returning or recommending this service to others. Save your money, Google translate will provide you with the same quality. Or connect with a freelancing company to help you. When I rejected the work and it went under review, they decided this met quality standards and that I should be more specific as to my requests. Poor customer service and an absolute rip off for your money.

Apparently, they hire unprofessional reviewers I'm a professional freelance translator, and taken their test just to see. They rejected my translation, and they just said that "I made too many errors" citing just one example. This example was not exactly an error, which just showed how illiterate and ignorant the "native" reviewer is about his (my) language. If they think they are hiring qualified translators this way, you can just guess the level of translation you will get. Don't waste money on them. If you think I'm just taking out on them for rejecting me, fine, please go on and waste your money and time.

Bad for everyone Imagine that you're translating subtitles to a video, and the person speaking is stuttering, starting and ending a sentence, changing tense, etc. You translate it in line with the tone of the original translation, as well you should. Then the Gengo review comes in and marks your translation as "awkward". "Well, of course, it's awkward, because the original is awkward," you say. The Gengo support team dismisses you with a repetitive statement of, "As a translator, it's your job to make it not awkward." So, when the original is, "I...I mean...I don't know, I wasn't...I couldn't have...I'm not sure I..." according to Gengo, your translation should be: "I don't know." Anything else will be marked as "awkward". This is a terrible experience for a translator AND a bad result for the customer.

I used Gengo to once translate a letter… I used Gengo to once translate a letter from Eng->Japanese that I wanted to send to my girlfriend's company about their poor COVID work-from-office rules. I received the translation in less than 24 hours and upon showing it to a JP friend they said it was mostly perfect. There are lots of negative reviews on this site, but this is my own experience

Spent around £500 ordering translations… Spent around £500 ordering translations for a client with the quality service, only to be presented with mere Google Translations, spent weeks asking for a refund with customer support, absolutely useless company with no morals. AVOID AT ALL COSTS! JUST USE GOOGLE TRANSLATE AND SAVE YOURSELF MONEY, GENGO SUCKS!!!!!!