not the customer service you want at all i bought the hosting from them the sale deportment was good and answer fast but after they got the money from paypal then every thing changed. every time i wanted help it took 45 min for some one to answer it and then after they answer they close the page. again 45 min and then the second helper took 5 min for answering simple question every thing you ask it will take 5 min so one problem with server take around 3 hours of chatting and then nothing will be done. now i am trying to get refund, and they keep telling it will take 3 day to answer. and now its day 5. so what are they doing i dont know. i think i have to open paypal case to get my money back. in the end of the day dont go with them

This place has slid waaaaay downhill… This place has slid waaaaay downhill over time. They used to be responsive and helpful. Now they are hard to find and rude. Look somewhere else for your hosting.

Excellent host Been using Web Hosting Hub since 2013 and am very pleased with their service. I manage several e-commerce and content websites that have some moderately complex features. I have never had a single issue that couldn't be quickly resolved. Price, support, features, and uptime are all excellent. I have referred several clients that are very happy as well.

"Forever will it dominate your destiny" - Yoda Heb Hosting Hub enticed me to join with a $60/year rate. Then it auto-renewed yearly at twice that rate. While competing rates dropped, my billings stayed the same. I finally decided to get off the Web Hosting Hub freight train. That's when the real problems began. There is no option in the Account Management Panel to turn off auto-renew. There is no option in the panel to cancel. You have to TALK TO support to cancel. Emailing them is apparently NOT an option for cancelling. (Google their support page entitled "How do I cancel my hosting account?" Archived on Wayback Machine 30 Mar 2019 and other dates.) So I called their vaunted 24/7 support on an early Saturday afternoon. 5 minutes into a phone hold with no end in sight... ... so I started a chat session. I was #10 in line! Now, more than 20 minutes into the phone hold, I am #7 in line. At this rate I'll be holding for a chat operator for MORE THAN AN HOUR just to cancel my account. I feel like I'm in Hotel California. I can "check out" anytime I like, but I can never leave. Beware. "Once you start down the dark path, forever will it dominate your destiny." - Yoda They want you in, but they've made it outrageously impossible to get out. Cheap? Count the hidden cost of waiting and waiting on hold. Update: - After 36 minutes on hold: No answer yet, position 5 in chat queue. The saga continues. - After 1 hour and 17 minutes, finally spoke with an operator and got the account cancelled. Made sure I got it in writing/email as evidence, due to online reports of them making unauthorized charges on cards. - At 1 hour and 20 minutes, STILL waiting in the chat queue. Position 2. Outrageous!) - AT ONE HOUR AND 30 MINUTES, MY POSITION IN THE QUEUE SUDDENLY CHANGED FROM #2 to #20. WITHOUT ANY INTERACTION OR WARNING. :-0 Outrageous! It's a good thing I called too. PS. Apparently you CAN cancel an account by email/verified support ticket, but they don't (want to) tell you that on the support page. Operator said that they used to have an Account Management Panel option for clients to just let the account expire, but they DISABLED it. IMO, this company is using coercion to keep renewals artificially high. Avoid at all costs. PPS. Their AMP > Billing > Change Term page showed that the current rate for my account type is only $55/yr. I'm being overcharged. No automatic discount was ever offered.

Don't ever let this company get your credit card. This company gets your credit card, and then the ONLY way to stop them from charging your card for items you do not want - is to CANCEL YOUR CARD. They charge your card randomly, then say, "Sorry, no refunds." How is this even legal?