Leaders Merchant Services - best in rates, equipment and response time Very pleased about finding Leaders. We did a lot of research to find a better merchant services provider (the last one we worked with was too slow responding to me/my customers). Also, their rates are very competitive and the equipment they provided has been very reliable. All good.

Very Happy with Their Products & Service Since switching to Leaders Merchant Services our company has seen better results - fewer billing disputes and lower rates. The people in their customer service department return our calls and emails promptly. The few times they didn’t have an answer for me, they followed up and were very professional. We have been very satisfied with the service and products from Leaders.

I opened a small account for a reader I opened a small account for a reader. I decided that I didn't need it so I phoned to ask that they close it. I was told that it would be closed by the representative. I later discovered after nearly nine months they were charging me for inactivity. I never used the machine at all. They stole over $1,100 from my account and refused to pay it back. They offered three months of it back and I requested it all. After going to the BBB they lied and still refused to pay me the money they owe me. I have prayed that nothing good happens for the individuals or this company for the past year and it seems that my prayers are working. Nothing good will come to this company because they cheat, lie and steal from people trying to do business with them. Don't trust a word that comes out of their mouths. I hope they go out of business real soon and 2024 finds them all out of jobs. They are scammers!!

Stay away from these scammers Stay away. I will give zero stars if I can. I have had terrible experience with this company. There are always countless hidden fees that no one can explain. As a business owner, I have no time to argue with them every time; I think that's how they stay in business. They told me they won't charge rental for their card processing equipment after I pay for it. I paid and emailed them four times to confirm I won't be charged rental again. They did not reply. And of course I got charged again. I contacted them to request a refund. I will also raise a claim with my bank if they refuse it. I am already looking for another credit card processing company. They are horrible and make running a business even more stressful and time consuming than it needs to be. Stay away. Update: I closed my account. I had to pay my bank $30 just to stop them from continuing to take money from my account after I close my account (they are notorious for continuing to steal money after account closure; please read other online reviews). But it's $30 well spent because at least it gives me peace of mind. That's the amount of stress you will get if you do business with them. Please spare yourself from this nightmare. Update: they suddenly started charging $19.95/month as a "Fraud Management Fee" and an additional gateway fee of $5 per month for "Backup Virtual Terminal program" (they claimed that backup virtual terminal is for you to use in case your real card reader is not available; but actually, a virtual terminal has always been available as a service before). They sent out an email notifying merchants that they will be enrolled in a "program" which allows them to "submit claims to Encytro to receive reimbursement for covered chargebacks and costs" ( $19.95/month as a "Fraud Management Fee") and the "Backup Virtual Terminal program" ($5/month). You will need to actively opt out to avoid these fees. As a busy business owner, I did not see that email. But they refused to refund me the money, claiming that in the contract I signed I agreed that I may be enrolled in "Additional Services". This is how they will treat you if you work with them. Please, avoid the company at all costs.

Almost Perfect Mostly happy I went with Leaders Merchant Services. For me and my business, saving money/hanging on to profits is the most important factor when comparing credit card processing companies. When I was shopping around, Leaders was offering the lowest rates by a long shot. There were a couple of hiccups with my order and setup, so if it wasn't for that I would have given them the highest rating overall.