Almost Perfect Mostly happy I went with Leaders Merchant Services. For me and my business, saving money/hanging on to profits is the most important factor when comparing credit card processing companies. When I was shopping around, Leaders was offering the lowest rates by a long shot. There were a couple of hiccups with my order and setup, so if it wasn't for that I would have given them the highest rating overall.

ACCOUNT UNDER REVIEW - FUNDS WITHHELD We started using Leaders, The Merchant Services Company in May-2021. In those 2 years our account has been under “REVIEW” twice and credit card charges were blocked from being deposited into our bank account. The company that is in charge of the “REVIEW” is called PaySafe Group. The current “REVIEW” started on April 10, 2023 and is ongoing. We have not had any credit card charges deposited into our bank account since the “REVIEW” started. We did not know our account was under review until May 4th, 2023 which was 25 days after the review started. We learned about the “REVIEW” when we received an email from PaySafe Group requesting documentation, which we forwarded on May 5th, 2023. We was told on May 8th the review was complete and the money would be deposited into our account. On May 16th, 2023 We contacted PaySafe Group because the money was still not deposited into our bank account. I spoke to someone named Steve that worked at PaySafe Group (he refused to give me his last name) and was told that my account was still under review and our company would need to forward 3 months of bank statements. When I complained that our money had already been held up for 36 days Steve told me that our company was a liability to Leaders and that PaySafe could hold our funds for up to 6 months. During my conversation with Steve he was curt, rude and unprofessional. The trend that I notice with PaySafe Group is they tell you the review will only take a couple of days and request documentation. When the couple of day has expired PaySafe Group will request more documentation. In this manner PaySafe Group drags the “REVIEW” process out making it take longer than expected. The process could take could take days, weeks or months. When you deal with PaySafe Group expect to be lied to by their employees. Any company dealing with PaySafe Group should expect to as treated as though you are guilty until proven innocent.

Stay away from these scammers Stay away. I will give zero stars if I can. I have had terrible experience with this company. There are always countless hidden fees that no one can explain. As a business owner, I have no time to argue with them every time; I think that's how they stay in business. They told me they won't charge rental for their card processing equipment after I pay for it. I paid and emailed them four times to confirm I won't be charged rental again. They did not reply. And of course I got charged again. I contacted them to request a refund. I will also raise a claim with my bank if they refuse it. I am already looking for another credit card processing company. They are horrible and make running a business even more stressful and time consuming than it needs to be. Stay away. Update: I closed my account. I had to pay my bank $30 just to stop them from continuing to take money from my account after I close my account (they are notorious for continuing to steal money after account closure; please read other online reviews). But it's $30 well spent because at least it gives me peace of mind. That's the amount of stress you will get if you do business with them. Please spare yourself from this nightmare. Update: they suddenly started charging $19.95/month as a "Fraud Management Fee" and an additional gateway fee of $5 per month for "Backup Virtual Terminal program" (they claimed that backup virtual terminal is for you to use in case your real card reader is not available; but actually, a virtual terminal has always been available as a service before). They sent out an email notifying merchants that they will be enrolled in a "program" which allows them to "submit claims to Encytro to receive reimbursement for covered chargebacks and costs" ( $19.95/month as a "Fraud Management Fee") and the "Backup Virtual Terminal program" ($5/month). You will need to actively opt out to avoid these fees. As a busy business owner, I did not see that email. But they refused to refund me the money, claiming that in the contract I signed I agreed that I may be enrolled in "Additional Services". This is how they will treat you if you work with them. Please, avoid the company at all costs.

The most pathetic company.They will… The most pathetic company.They will take all your personal details,sign you up for the account,will pull the credit,and without any reason will close the account.And moreover this company is connected with the biggest fraud company that is Paysafe.Whatever positive feedback you can see that has been posted by the company's own people.Big fraud company.

Totally unprofessional Totally unprofessional, risk department specially Mikel is a rude and does not resolve anything, the merchant holds the transactions for unreasonable things