Scam and waste of time and money Scam and waste of time and money. Spoke to customer service and described use case and volume. They gave me competitive pricing and said sign up for account. Signed up and got auto denied due to some BS “risk asesmemt”. Seems They are just collecting business emails for spam because they are auto denying everyone. We are a US company, 10+ years old, using SMS for internal notifications and NO marketing. Used Twilio for years. What kind of “risk assessment” are they conducting when you sign up with just email? For sure this is a phishing scam and needs to be avoided

Save yourself a massive headache, and stay away Before I start, I see they have a 1 star rating. A few years ago I would have been shocked. But after todays issues, I am not shocked. Well, I have been with Plivio for 5 years now. The 1st 4 years were great. Never any issues, and very helpful and easy to work with when transferring in numbers. This last year something changed (probably management) I noticed their support very slow, and not helpful at all. Stop replying to tickets. Well last week I wanted to update my email address, and after about a week of back and fourth they reply with "Hi Team, We have received an update from our internal team and we wanted to inform you that, as part of our routine account audit processes, your account has been flagged due to one or more issues. Consequently, we have implemented a block on your account. Our team has conducted a thorough assessment, and after careful consideration, our decision is final. We understand that this news may be unexpected, and we appreciate your understanding of the circumstances that have led us to make this decision." Then they charged my credit card $33 As I checked my statement, they charged me another $25 last week as well. Going to have to put in chargebacks. What a shame.

Account on hold immediately I tried to sign up with Plivo for internal transactional sms messages. Litterally only want a service to provide real time updates via text message. My account was immediately put on hold. Waste of time even trying to sign up for this company

Be wary of their bait and switch… Be wary of their bait and switch tactics. When you create your account you will see many available phone numbers to purchase. Upon making a payment, thousands of them disappear. I opened 2 accounts, on my paid account I see no availability, on my unpaid account I see many available numbers for the exact same query.

I signed up I signed up, tried trial, upgraded. I integrated it with my custom made platform. After hassle with not receiving texts from international numbers to US numbers, I tried UK number. All worked well. In the meantime they sent some irrelevant questionaire. Since I didn't answered questionaire, yes you read correctly, they are forcing customers to answer some stupid questions like I have nothing else to do; they blocked my account totally. Well, what to say ... Good luck with you business when you treat customers like this