Current Twilio customer Current Twilio customer. Tried to sign up with Plivo to test their service, and possibly migrate to it but immediately denied. We run a 12-year-old company that has never (EVER) spammed a client with even a newsletter and we sometimes use SMS to communicate with customers that specifically request this method of communication during support requests/tickets only. "Based on the information you provided regarding your business and use case, we are unable to provide you with service at this time. Our internal team has made the thorough reassessment , and this decision is final." Great business model, Plivo.

Very Reliable Twilio Alternative We are a fast growing startup with customers around the globe and we needed a reliable way to reach our customers. We initially started with Twilio, but then later added Plivo as a backup. Now we only use Plivo for all our communication. I am now trying to have my team move to PHLO which will reduce our dev times even more. FYI: Our account also got blocked initially as some of the other reviews mention here, but their support team was great and they helped us set back up seamlessly.

What a joke! No joke... opened an account. I have a pre-existing call center solution that uses Twilio. Wanted to have it use other providers too. Literally opened the account, did nothing but hit upgrade account. Supplied the credit card, etc... Then they denied the account with no explanation... Not sure if this is a mistake, or whatever... I mean the product is already an existing product.

Truth is we chose plivo for its … Truth is we chose plivo for its competitive pricing. Soon enough we paid for our mistake :( SMS failures one after another... Outages, failures and timeout are quite common. Even when the "system" is up and running, our end users complained a lot about not receiving the sms... Whenever we reached out to Plivo they gave us a typical response from their support team: "we checked with our provider and SMS was successfully sent." always blaming end users' phones for dropping the messages... EVERY SINGLE TIME!!

Poor services and taking $ without deliverying services Various issues with the services while they claiming and lying about their services are almost 100% uptime. Ridiculous. Only focus on taking money without delivering the services especially when SMS are not delivered they just making excuse of their carriers problems. You will ended up paying $ for no services. careful with this dodgy one