Save yourself a massive headache, and stay away Before I start, I see they have a 1 star rating. A few years ago I would have been shocked. But after todays issues, I am not shocked. Well, I have been with Plivio for 5 years now. The 1st 4 years were great. Never any issues, and very helpful and easy to work with when transferring in numbers. This last year something changed (probably management) I noticed their support very slow, and not helpful at all. Stop replying to tickets. Well last week I wanted to update my email address, and after about a week of back and fourth they reply with "Hi Team, We have received an update from our internal team and we wanted to inform you that, as part of our routine account audit processes, your account has been flagged due to one or more issues. Consequently, we have implemented a block on your account. Our team has conducted a thorough assessment, and after careful consideration, our decision is final. We understand that this news may be unexpected, and we appreciate your understanding of the circumstances that have led us to make this decision." Then they charged my credit card $33 As I checked my statement, they charged me another $25 last week as well. Going to have to put in chargebacks. What a shame.

Very Reliable Twilio Alternative We are a fast growing startup with customers around the globe and we needed a reliable way to reach our customers. We initially started with Twilio, but then later added Plivo as a backup. Now we only use Plivo for all our communication. I am now trying to have my team move to PHLO which will reduce our dev times even more. FYI: Our account also got blocked initially as some of the other reviews mention here, but their support team was great and they helped us set back up seamlessly.

They don't care about you at all I've spent a week developing the integration between Plivo and my app. When I tried to add my credit card, they DISABLED my account due to fraud (what?), before I even had the chance to confirm the credit card. It has been A MONTH since I started to try unlocking my account, but they take ages to answer and they don't even care to give you a feedback. They just say my account was blocked due to "fraud algorithms" which are not always precise, and yet they don't unlock it.

I signed up I signed up, tried trial, upgraded. I integrated it with my custom made platform. After hassle with not receiving texts from international numbers to US numbers, I tried UK number. All worked well. In the meantime they sent some irrelevant questionaire. Since I didn't answered questionaire, yes you read correctly, they are forcing customers to answer some stupid questions like I have nothing else to do; they blocked my account totally. Well, what to say ... Good luck with you business when you treat customers like this

What a joke! No joke... opened an account. I have a pre-existing call center solution that uses Twilio. Wanted to have it use other providers too. Literally opened the account, did nothing but hit upgrade account. Supplied the credit card, etc... Then they denied the account with no explanation... Not sure if this is a mistake, or whatever... I mean the product is already an existing product.