Happy customer for the last 12 months We started using Plivo just before COVID, and this year we have relied more on them to message our customers. They have an excellent API and well documented examples. I wish someday they add more reporting around deliver rates and times for our teams to view and action.

POS service and arbitrary decisions. I started as a Plivo customer in 2016. I have had an active though dormant account for the last two years and apparently something has changed since then, as when I kicked up another PBX system and tried to fund my account, I got an email saying my account was reviewed and I was declined any continuing services. No reason why, though the message made sure to tell me that it could not be appealed. What a waste of time and POS process. After seeing all of the similar reviews, it is apparent some dumb a** in management has made another poor decision... those business degrees are not worth the paper they are written on. Hey Plivo investors, fire your management, they are wasting your money.

Truth is we chose plivo for its … Truth is we chose plivo for its competitive pricing. Soon enough we paid for our mistake :( SMS failures one after another... Outages, failures and timeout are quite common. Even when the "system" is up and running, our end users complained a lot about not receiving the sms... Whenever we reached out to Plivo they gave us a typical response from their support team: "we checked with our provider and SMS was successfully sent." always blaming end users' phones for dropping the messages... EVERY SINGLE TIME!!

Account on hold immediately I tried to sign up with Plivo for internal transactional sms messages. Litterally only want a service to provide real time updates via text message. My account was immediately put on hold. Waste of time even trying to sign up for this company

Save yourself a massive headache, and stay away Before I start, I see they have a 1 star rating. A few years ago I would have been shocked. But after todays issues, I am not shocked. Well, I have been with Plivio for 5 years now. The 1st 4 years were great. Never any issues, and very helpful and easy to work with when transferring in numbers. This last year something changed (probably management) I noticed their support very slow, and not helpful at all. Stop replying to tickets. Well last week I wanted to update my email address, and after about a week of back and fourth they reply with "Hi Team, We have received an update from our internal team and we wanted to inform you that, as part of our routine account audit processes, your account has been flagged due to one or more issues. Consequently, we have implemented a block on your account. Our team has conducted a thorough assessment, and after careful consideration, our decision is final. We understand that this news may be unexpected, and we appreciate your understanding of the circumstances that have led us to make this decision." Then they charged my credit card $33 As I checked my statement, they charged me another $25 last week as well. Going to have to put in chargebacks. What a shame.