Very nice, quick and thorough responses They're very nice and quick to respond to e-mails with thorough information. It just take too longo to receive the products sometimes (15 days on non holiday season).

Damaged jar Damaged jar This company has awesome customer service. One of their products I purchased Was dried out and then contacted they immediately sent me a new supply. Besides their customer service, my dog lives their Calm chews. This company is a Win Win in my book.

My dog takes Ease Joint & Hip with CBD… My dog takes Ease Joint & Hip with CBD we ran out and had trouble finding it so I call the company and ordered them not only that they were running a sale the lady I talked was so helpful. I will also add this product has helped my dogs mobility so much and when I ran out I could see a big difference in her.

I can't review the product because it… I can't review the product because it never arrived. I can review the company. I ordered this product two weeks ago. I reached out to the company two days ago. They assured me that it is on its way (this seems to be their go-to response). I pointed out that the shipping partner DHLsays it was dropped off the St Louis mail center It's pretty clearly lost in transit. Not impressed.

Never received product I ordered from this company twice with no issue but on the third time, the product never arrived. When I emailed them to track the shipment, they sent a tracking code that showed it was delivered to a locker by the carrier yet I never received a code to open the locker. The product has been sitting in this locker for over three weeks in freezing weather with no way for me to access it. Green Gruff has not been helpful aside from providing the tracking number, no offer to contact the carrier on my behalf, send a refund or replace the product. I expect better customer service with their expensive products, and at the very minimum, a solution to help rectify the issue. I will not be ordering from them again, which is too bad because I was planning to order the $45 product for my dog once a month until this negative experience.