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The order didn't arrive on time for my… The order didn't arrive on time for my nephew's birthday. One week after the due delivery date, I emailed EMP and a few days later they emailed me a new order confirmation. No apology, no explanation of why the order didn't arrive. Just a new confirmation of the order with a new date of sale and no date of delivery. It is over two weeks since I ordered and I still have no idea when the goods will arrive. No customer service at all. Update: They replied to my latest email and seem to be trying to get the order sorted.

Out of stock, apparently when you ask, but will take your money If I could give less, I would. Ordered a tee as a present on Sept 3rd. Still nothing, not even a delivery update. Contacted them via "live chat" and felt the responses were bordering on smart ass. Basically told me that the product must have been out of stock. Wouldn't cancel the order and give a refund. Still couldn't give me an eta on arrival. They were quick to take my money though. Was a loyal customer, never again will they see me.

EMP International? More like EMP Domestic Only Makes no sense at all why EMP stopped shipping to Australia. Why have an international website when you are anything but international and have narrowed every country down to just Europe (which is where they are based anyways.) Used to buy clothes here all the time and loved the merchandise but for some reason during COVID they decided to pull all delivery support outside of Europe and never reinstated it. The only way you can buy from them now is via a parcel forwarding service (which costs ridiculous amounts of money on top of the initial delivery.) Customer support is a joke and frankly it seems as though they are willing to lose out on free money from people worldwide over some arbitrary directive (new management perhaps?) where they're not allowed to ship overseas anymore. Pretty shameful, lots of loyal customers internationally and they didn't care to think about that when making this decision. Only hurts their financial growth in the long-run and burns their consumer base. Not intelligent decision-making and if I was a share-holder of such a business I would've pulled out of investing in them over such an illogical decision. Not to mention they are coward's who don't respond to negative reviews and don't actively engage to address any of the issues being brought forth to them. Very weak management which reflects a rather weak way to conduct business.

I was a frequent ,buyer from EMP… I was a frequent ,buyer from EMP ONLINE, then all of a sudden shipping to my country stopped.#When I wrote several times to check if it will start again one day. They did not even have the decency to answer back. Very thankful for past clients...Shameful!!!!!