Overpriced and Unfriendly Customer Service They don't cancel your subscription fee on the same day you charged. As I forget to cancel my monthly subscription, they charged me. After I realised, I sent them a cancellation email kindly. Most of companies, especially startups cancel the invoice even you benefitted their service. Even I didn't use their services and asked for the cancellation, they didn't accept. Also their video gen website is not useful. It is very easy website and overpriced.

Never Recommend Their Services Their subscription fees are non refundable even don't use their services, even in an hour cancellation. You can cancel anytime but they charged you and don't refund any payment they charged. They have very bad customer services which is not good for any startup companies among this competitive market. They should have a customer satisfactory oriented mindset but they have a very old-school mindset.

Doesn't work as expected. The AI is unable to generate videos that match your script accurately. 90% of the time it was showing me random video clips that have nothing to do with the script. Plus, they have no option to explore the pro-features for 7 days, and upgrade amount is NON REFUNDABLE. That, and quite a few features are still in development. Seems like a textbook case of a startup shipping an MVP but charging full price for it.

VideoGen rocks as a content creation… VideoGen rocks as a content creation tool—solid 5 stars! The interface is a breeze, making video creation smooth. It's a major time-saver, always leveling up with cool updates. Stellar customer support boosts the whole experience. Whether you're a pro or just starting out, VideoGen is a must in your content creation toolkit. It's all about efficiency, innovation, and top-notch support. Totally recommend it!

Try before you buy I have subscribed to the Pro version of the product, paying $20 for a year, under the impression that this subscription would allow unlimited usage. However, the maximum video length is only 3 minutes, and the amount of usage per month is insufficient for someone who is in the learning stage of video creation. I believe Videogen should clearly explain all subscription options in advance or allow users to subscribe for one month to try the product.