Poor costumer service Poor costumer service! Received an unasked for refund for a product and was blamed and accused of unwillingness to repay even though I was misinformed by Unlax Music Store staff as to the timestamp of the refund. Do not trust this company any longer and will not be shopping there again.

They have really cool instruments I've… They have really cool instruments I've never seen before, and I found it difficult to decide between them due to the lack of videos to show me the differences in sound. Ended up purchasing the Mini and am satisfied with it, even though curious about how the remaining ones would sound.

I was invited by this company to write… I was invited by this company to write a review following my experience with them. I've purchased an Original Tongue Drum with them and as I received it, something didn't sound well with one key. Their team went through the whole return process with me, helping me on how to tune the drum first so that we could check if it was just a tuning issue. I've returned it free of charge and they then sent me a new one that had all the tongues perfectly tuned. I have no experience with other brands with these kind of drums to evaluate the service by comparison, but I really enjoyed my experience with them and I recommend it.

Signed up on their website because saw… Signed up on their website because saw some ads for a green drum that looked really cool. Ended up purchasing another color as I didn't want to wait for the launch and it sounds amazing

you are responsible for return shipping fee even if the product is defected I ordered the 12" Tongue drum, it sounded very nice. There was a problem with 1 key, The support asked me to send a video and they spotted the problem directly. The process was very slow (to get a feedback from them) but efficient at the end. I wasn't happy with paying return shipping fee, as per their e-mail "return shipping fees are not included, as stated in our return terms". They ignored my follow-up email about this issue. It seems that someone else reported a problem with a key as well in the reviews. I won't buy anything from Unlax Music store, if there is a risk of defect and I will be ending up paying return shipping fees.