FOSTEUR
GBExcellent service, very happy Rather confused about some of the reviews here, but you don't often think to write a review if everything goes smoothly, do you? In my case,things have run like clockwork now for over two years, after 5 albums and numerous singles. They all come out on time and I get paid quickly (with very good breakdown of the sale type and country etc). The web interface was a bit quirky two years ago, but it is much better now. The number of stores (750) is unrivalled and the prices are reasonable. The choice of genres is huge. The best part however has been the service. I have had some pretty weird requests and all have been dealt with promptly. Once YouTube didn't list an album (title was a bit dodgy!) - but it was dealt with and YouTube had it on their site within 2 days. I wanted something special on The Qobuz, Tidal and 7 Digital platforms - and it was arranged quickly I bought a PR Blast - and they listen to your stuff properly. I had quite a chat with the guy who did it. Octiive really is run by musicians, not business moguls. They understand what it is like and they DO try to help. Octiive may not be for everyone, but it suits me perfectly - I am a solo artist and just want to my music out there, in as many places as possible, including China.
Mohamed
FRScam Hello, They are a scam. I have asked for payout on 14th february. Nothing until now. Impossible to log since a month despite contact support. My work still online. UPC : 192641330636 & 192641330766
Carly Jane Scobell
GBAnnual Albums Never Released On Time My fiancé releases an album every 5/23, and Octiive managed to mess up the last 2 years (2020 & 2021). He loads everything a month in advance on their site, but it never seems to be enough time for them to figure things out. Last year it was that Apple was taking a while with the explicit songs, but they didn’t tell him this in advance - instead HE had to reach out to them THE DAY (5/23/20) he saw the album was NOT available and it didn’t get resolved for about a week ; this year it’s that Apple won’t accept the image for the album cover, so he sent a clearer/larger version (still leaving them with 3 weeks to do their job) - but 5/23/21 NO ALBUM released... again, HE had to contact THEM. They got back to him 5/24/21 saying it was still the image issue. It’s just unprofessional. He pays an annual fee to be able to release these 5/23 albums (plus more)... but this specific date is what he promotes. Then they always have issues. We will see if they offer to discount or something. Might not be worth continuing this contract.
Ching Zeng
DEFor a while now For a while now, Octiive has been the driving force behind our label services, and our happiness quotient has soared. The team is exceptional, and their customer support is nothing short of outstanding.
Angry User
GBNo money, no response! After being able to do a little number of royalties (Less than $500), I went ahead and did a payout. Never received anything and they don't answer (1 month so far). Can't log in to my account, and apparently they are keeping the money AND my music!! STAY AWAY FROM THEM!!!