Have been taking money from my account… Have been taking money from my account without my permission for two years. I canceled in 2020 and they can see I have not used my account since and yet they have been taking money from my account? To me this is theft. Be very careful of this company.

No Customer service No Customer service. My carding charge for 18 months while not using service. I will be posting on yelp as as well as google, as well as consumer reports, bbb and all sound magazine websites.

The price is right but the music is low… The price is right but the music is low grade. A LOT of electronic music for some reason (probably because any kid can make it on their computer), wish they could filter out genres in search like EDM - also lacks in new music.... "new releases" are far and few between. Been using it for 2 years now, you can find a gem every once in a while but might have to move on since the music is subpar and it doesn't look like its getting better anytime soon.

all good until I decided to… all good until I decided to unsubscribe, then payments just keep being taken .... when I complain they say they didn't get the unsubscribe which can only be done on the page & refuse to refund..... CAUTION!!!

Don't waste time on your playlists I've been using Sound Stripe for a few years. The music for my type of projects is great. However, there's been a few times that I noticed my playlists were getting smaller... I would spend hours finding music for different types of projects only to come on a couple months later to see that the songs were now missing. I asked customer support if they were aware of this and they couldn't tell me straight up that they do "archive" songs so they disappear. Instead, they asked me a couple times to provide them songs so they could research this... First off, that could take several hours on my end because I do a few thousand video edits a year and subscribe to a few copyright free libraries. Secondly, its a simple yes or no answer now that I know the answer. I went back and forth with the support for about 10 minutes. Every video editor knows how many hours it can take to find good music and to find out they are "archiving" songs over time without letting us know is really annoying. The fact they wasted my time to get a response is also annoying. They said they'd pass the conversation to management, but I doubt it.