Max
FRGood After an admittedly long delay during which you may find yourself blocked from your account due to verification of your content additions, you should be able to work with Songtrust again. In my memory, the wait lasted about 2 to 3 months. During this period where nothing happens, the fault for me is the lack or absence of response from the customer service. Today, the conflict has been resolved, my content authenticated and I work with songtrust in perfect harmony. It is just necessary to be patient at the beginning of the partnership.
colm whyte
CACancellation with Songtrust is impossible I submitted an email as well as a request using their form on April 27th. I have since submitted multiple requests again and again through their form as well as their ticket system as directed. Their has been radio silence. Be careful because when you sign with Songtrust your deal might end up being permanent despite what the terms and conditions may lead you to believe.
Jordy Chandra
MYlacking human touch in customer support and hard to solve issue update 18 May 2023 1. tax issue had been solved, you just need to make sure read every country tax number since they use automatic system detection, 2. still waiting for internal resolve for few songs affected songtrust, i truly want you to grow. but your support is truly lacking big. there's been collab songs with mispayment. songtrust takes 50% of what's already been split from PRO and other royalty collection, and its an ongoing problem, the song "after the rain" itself had generated more than 10 mill streams on spotify alone. please correct this mispayment asap and pay what is due to me and the collaborators. I now had issue with tax form status hasn't changed from "submitted" to "reviewed", it has been 3 weeks since i submit & ended up skipped my latest payment. (i think there might be an error in the tax form submission system) hope u guys able to improve the system
Petey Green
GBSongtrust sends things in on times… Songtrust sends things in on times without diddy touching tbems the face of bob barkers still has my written arts and crafts connected to the paperwork. They like my shepards, they knows what i wants. always send sends on time. Colt45s does it every times. Good times anytimes.
Luke Faulkner
GBUseful, but requires more investment into support. SongTrust saves me a lot of time with registration and the platform is simple to use. (They do pay out, for anyone worried). I wish they were able to employ more people in their support department - I'm guessing the current team is swamped as I almost never get a response, which can be frustrating.