Customer support never replies Customer support never replies. It has been approx 6 months and still no reply, plus they have still not generated an ISWC for my songs so I can't pitch them for sync. Will be cancelling and taking my songs elsewhere as this company is shocking.

Good After an admittedly long delay during which you may find yourself blocked from your account due to verification of your content additions, you should be able to work with Songtrust again. In my memory, the wait lasted about 2 to 3 months. During this period where nothing happens, the fault for me is the lack or absence of response from the customer service. Today, the conflict has been resolved, my content authenticated and I work with songtrust in perfect harmony. It is just necessary to be patient at the beginning of the partnership.

DO NOT UNDER ANY CIRCUMSTANCES do… DO NOT UNDER ANY CIRCUMSTANCES do business with Songtrust. Not that you'd actually be able to. It is virtually impossible to contact anyone at this company. Your only option to seek help with your account is their online help request, to which they do not respond. Their "phone number" is simply an unattended voicemail, which suggests you use their online chat function to speak with someone. However, when you log into your account, there IS no chat function.

This publishing company is undoubtedly… This publishing company is undoubtedly the epitome of incompetence. If there were a negative rating option, I'd eagerly utilize it. It's been nearly a month since I've been locked out of my account, and their customer service is utterly worthless. Despite their claims to contact them via the ticket service, their response time has been abysmal – over a month with no reply. Their conduct is nothing short of appalling, and they certainly don't merit anyone's hard-earned money

An Unfortunate Company Songtrust can best be described as an unfortunate company. There are plenty of "resources" out there hell bent on taking advantage of artists. I don't believe Songtrust does this intentionally or by design; it does so via neglect, poor management and woeful understaffing. You will wait for months on end to receive replies to customer service inquiries and when those replies come they will either be incomplete (at best) or lack of any good information at all. You will wait years on end for your tracks to be fully processed with PROs. You will be subject to a terrible user interface and a paltry website that does not function smoothly. What does function very well, however - is the collection of your sign up fee. That transaction will go very quickly and without incident. Perhaps the future will hold some restructuring for this company and it can be a useful entity for artists but as of now, I'd say avoid Songtrust. Save your money and save yourself some grief.