Support has become unresponsive It's been 51-days on a question regarding content ID with YouTube and them. I understand "that some inquiries require involvement from other team members and stakeholders so they may take longer to resolve." But almost 2 months and no update? I'll give them credit for a 10-day follow email (which was most likely automated) "We assure you that we have received your inquiry and we are working to get back to you as quickly as possible.", but there's been nothing after that.

Good After an admittedly long delay during which you may find yourself blocked from your account due to verification of your content additions, you should be able to work with Songtrust again. In my memory, the wait lasted about 2 to 3 months. During this period where nothing happens, the fault for me is the lack or absence of response from the customer service. Today, the conflict has been resolved, my content authenticated and I work with songtrust in perfect harmony. It is just necessary to be patient at the beginning of the partnership.

Despite them using the success of our… Despite Songtrst using the success of our track to market Songtrust on social media (we had a number one in the USA), we have not had a reply for well over 6 weeks about the tax docmentss being ignored, they ignore Twitter and Instagram messages (they follow me on both so they can see my messages). My tax document has sat doing nothing for over 2 months, and have not received my last payment either. Was also contacting them to suggest a wider catalogue deal but seems they don't want my business. What's the point in such an excellent product if you ignore your customers? I'm having to post here to try and get someone to please get in touch.

not registered, taking percentage I've just realised they are taking 50 percent of royalties from my song, without even being registered with them! Very dodgy. I accidentally saw them on my PRS account, before I've never heard of them.

Cancellation with Songtrust is impossible I submitted an email as well as a request using their form on April 27th. I have since submitted multiple requests again and again through their form as well as their ticket system as directed. Their has been radio silence. Be careful because when you sign with Songtrust your deal might end up being permanent despite what the terms and conditions may lead you to believe.