An Unfortunate Company Songtrust can best be described as an unfortunate company. There are plenty of "resources" out there hell bent on taking advantage of artists. I don't believe Songtrust does this intentionally or by design; it does so via neglect, poor management and woeful understaffing. You will wait for months on end to receive replies to customer service inquiries and when those replies come they will either be incomplete (at best) or lack of any good information at all. You will wait years on end for your tracks to be fully processed with PROs. You will be subject to a terrible user interface and a paltry website that does not function smoothly. What does function very well, however - is the collection of your sign up fee. That transaction will go very quickly and without incident. Perhaps the future will hold some restructuring for this company and it can be a useful entity for artists but as of now, I'd say avoid Songtrust. Save your money and save yourself some grief.

Cancellation with Songtrust is impossible I submitted an email as well as a request using their form on April 27th. I have since submitted multiple requests again and again through their form as well as their ticket system as directed. Their has been radio silence. Be careful because when you sign with Songtrust your deal might end up being permanent despite what the terms and conditions may lead you to believe.

DO NOT UNDER ANY CIRCUMSTANCES do… DO NOT UNDER ANY CIRCUMSTANCES do business with Songtrust. Not that you'd actually be able to. It is virtually impossible to contact anyone at this company. Your only option to seek help with your account is their online help request, to which they do not respond. Their "phone number" is simply an unattended voicemail, which suggests you use their online chat function to speak with someone. However, when you log into your account, there IS no chat function.

Customer support never replies Customer support never replies. It has been approx 6 months and still no reply, plus they have still not generated an ISWC for my songs so I can't pitch them for sync. Will be cancelling and taking my songs elsewhere as this company is shocking.

I have not received my 4th quarter… I have not received my 4th quarter payments but on the website it says that’s it was sent and delivered I emailed songtrust many times and no response or even a help to get my payment. I’ve also seen other people tweet to them about missing 4th quarter payments. This should not be happening with a credited company like this. And I’m still waiting for my payment it’s been a week already and no response