Customer support never replies Customer support never replies. It has been approx 6 months and still no reply, plus they have still not generated an ISWC for my songs so I can't pitch them for sync. Will be cancelling and taking my songs elsewhere as this company is shocking.

WORST COMPANY EVER! DO NOT TRUST! Songtrust promised us (3 producer/composer team) back royalties for our streaming catalog upwards of $30k when we signed up around 3 years ago. Since we signed up we received a few hundred $$ and every way of contacting them, direct email, support ticket, facebook etc...remains unanswered. We received a couple of apologetic emails that they would get back to us shortly - never happened - completely ghosting us for 3 solid years. Absolutely unbelievable and terrible company. The problem is, we lost 3 years of collecting these back royalties and they may be lost forever. STAY AWAY!

Good After an admittedly long delay during which you may find yourself blocked from your account due to verification of your content additions, you should be able to work with Songtrust again. In my memory, the wait lasted about 2 to 3 months. During this period where nothing happens, the fault for me is the lack or absence of response from the customer service. Today, the conflict has been resolved, my content authenticated and I work with songtrust in perfect harmony. It is just necessary to be patient at the beginning of the partnership.

lacking human touch in customer support and hard to solve issue update 18 May 2023 1. tax issue had been solved, you just need to make sure read every country tax number since they use automatic system detection, 2. still waiting for internal resolve for few songs affected songtrust, i truly want you to grow. but your support is truly lacking big. there's been collab songs with mispayment. songtrust takes 50% of what's already been split from PRO and other royalty collection, and its an ongoing problem, the song "after the rain" itself had generated more than 10 mill streams on spotify alone. please correct this mispayment asap and pay what is due to me and the collaborators. I now had issue with tax form status hasn't changed from "submitted" to "reviewed", it has been 3 weeks since i submit & ended up skipped my latest payment. (i think there might be an error in the tax form submission system) hope u guys able to improve the system

I am working with Songtrust since 2021… I am working with Songtrust since 2021 and they are formidable company. They collect all my mechanical royalties and update the report every quarter. They know accept wire transfers and you don't need to have a payoneer account anymore which is very good. I recommend this company