Despite them using the success of our… Despite Songtrst using the success of our track to market Songtrust on social media (we had a number one in the USA), we have not had a reply for well over 6 weeks about the tax docmentss being ignored, they ignore Twitter and Instagram messages (they follow me on both so they can see my messages). My tax document has sat doing nothing for over 2 months, and have not received my last payment either. Was also contacting them to suggest a wider catalogue deal but seems they don't want my business. What's the point in such an excellent product if you ignore your customers? I'm having to post here to try and get someone to please get in touch.

I just released my album on the 4th of… I just released my album on the 4th of July, 2023, registered my songs June 5th, 2023. Please reply to my ticket for getting my track listed at my PRO. I am wondering if I am missing out on any royalties if it's not registered yet (or can you collect retroactively?) Update: Songs registered within about a month and a half (07/19/23). I'm impressed with their support- it is great 👍 I'm a small artist starting out essentially. Thank you

WORST COMPANY EVER! DO NOT TRUST! Songtrust promised us (3 producer/composer team) back royalties for our streaming catalog upwards of $30k when we signed up around 3 years ago. Since we signed up we received a few hundred $$ and every way of contacting them, direct email, support ticket, facebook etc...remains unanswered. We received a couple of apologetic emails that they would get back to us shortly - never happened - completely ghosting us for 3 solid years. Absolutely unbelievable and terrible company. The problem is, we lost 3 years of collecting these back royalties and they may be lost forever. STAY AWAY!

Great service with information that… Great service with information that made it easy and a great difference. I would highly recommend Songtrust to any artist looking at getting their song's out there to use their services.

Support has become unresponsive It's been 51-days on a question regarding content ID with YouTube and them. I understand "that some inquiries require involvement from other team members and stakeholders so they may take longer to resolve." But almost 2 months and no update? I'll give them credit for a 10-day follow email (which was most likely automated) "We assure you that we have received your inquiry and we are working to get back to you as quickly as possible.", but there's been nothing after that.