The worst company ever! The worst company ever!! They don't reply to their tickets plus they don't register your songs, I have 8 songs stuck on "Processing" for over a year. Guys do yourself a favor become your own publisher, or go with the competition like Tune Core or CD Baby Publishing. Stay Away!!!

Cancellation with Songtrust is impossible I submitted an email as well as a request using their form on April 27th. I have since submitted multiple requests again and again through their form as well as their ticket system as directed. Their has been radio silence. Be careful because when you sign with Songtrust your deal might end up being permanent despite what the terms and conditions may lead you to believe.

Support has become unresponsive It's been 51-days on a question regarding content ID with YouTube and them. I understand "that some inquiries require involvement from other team members and stakeholders so they may take longer to resolve." But almost 2 months and no update? I'll give them credit for a 10-day follow email (which was most likely automated) "We assure you that we have received your inquiry and we are working to get back to you as quickly as possible.", but there's been nothing after that.

I just released my album on the 4th of… I just released my album on the 4th of July, 2023, registered my songs June 5th, 2023. Please reply to my ticket for getting my track listed at my PRO. I am wondering if I am missing out on any royalties if it's not registered yet (or can you collect retroactively?) Update: Songs registered within about a month and a half (07/19/23). I'm impressed with their support- it is great 👍 I'm a small artist starting out essentially. Thank you

lacking human touch in customer support and hard to solve issue update 18 May 2023 1. tax issue had been solved, you just need to make sure read every country tax number since they use automatic system detection, 2. still waiting for internal resolve for few songs affected songtrust, i truly want you to grow. but your support is truly lacking big. there's been collab songs with mispayment. songtrust takes 50% of what's already been split from PRO and other royalty collection, and its an ongoing problem, the song "after the rain" itself had generated more than 10 mill streams on spotify alone. please correct this mispayment asap and pay what is due to me and the collaborators. I now had issue with tax form status hasn't changed from "submitted" to "reviewed", it has been 3 weeks since i submit & ended up skipped my latest payment. (i think there might be an error in the tax form submission system) hope u guys able to improve the system