Took my deposit and ghosted me Took my deposit and ghosted me. Finally got on the phone with a representative and they refused to return my money. Stay away from this company,

Over $1200 WASTED on this company! We paid Citrus over $1200 Feb 12, 2001 to construct a cartoon for our business to advertise with. After numerous attempts (over months of trying) to get them to understand how to construct our avatars (they kept getting them wrong) they stopped communicating with us. On June 18, 2021, Sarah Watson requested our mailing address to send us a refund check. The check never arrived nor has Sarah responded to our subsequent inquiries about the missing check. We will NEVER trust this company again! On Monday, I will be filing an official complaint with the Ohio Attorney General's office.

It was a pleasure to work with Travis… It was a pleasure to work with Travis and his team! The end project came out much better than we anticipated. We will be reaching out to them in the near future for more animated videos.

Better look into the company first I don't even think this company is in business anymore. I paid them to make a video (they required payment upfront) and it was never completed and they stopped emailing me and now their number is out of service.

Look for alternative solutions. Working with Citrus Animations has been an ongoing challenge. I want to work with them, but they seem to change the rules on a whim and communication is a major issue. There is a significant language barrier and Citrus Animations will change timelines and budgets whenever they feel the need. We had done 3 videos with them and I was hoping to have a long-term relationship with them. Unfortunately, the moment I spent more money with them upfront, the quality of service and urgency subsided. There are LOTS of animation companies that can do exactly what Citrus does and I would recommend looking for alternative solutions. The lack of empathy and customer support and/or response is astounding.