Trusted CPA's & ZERO Anxiety Like most millennials, I do not want to deal with taxes in person. Taxfyle has been great, because I do not have the anxiety of visiting someone in person or having to do my own due diligence in finding a trust worthy CPA to do my taxes. Taxfyle does it for me by connecting me with one of their vetted CPA's. All communication is done through their app and all I have to do is upload the required documents and fill out a few questions. Then I just relax and wait for my CPA to give me a draft of my return. Love it. Will keep using them in the future.

Refusing to follow their policies or communicate with me Company has refused to follow their cancelation/refund policy or communicate with me. FULL DETAILS: 4/3/23 – Started a request to have my taxes completed with Taxfyle; Was charged $90 (portion of the total fee with remainder to be charged upon completion of tax return). Was assigned to an accountant. 4/5/23 – Received a message saying that the original accountant would not be completing my taxes. Was assigned to a new accountant. 4/8/23 at 10:36am – Had not received tax return or any updates. Canceled the project and requested a refund in accordance with refund policy for jobs in progress. Taxfyle’s refund policy states, “If you request a cancelation after your pro has picked up your engagement, communicated with you, and begun reviewing your documents (i.e. you and your pro are fully engaged in the discussion of your return), then a cancelation fee of 35% of your quote will apply.” Notably, the entirety of my communication up to this point with the accountant was me sending a message asking if he had any questions and a response from him stating, “Hi David. No questions yet!” on 4/7/23. 4/8/23 at 12:15pm – About two hours after I requested cancelation and refund according to refund policy, I received a notice that the status of my tax return had been changed to “closed” and that my taxes were completed. Taxfyle then charged me the additional $79.98 as though they had completed the return. Just to be clear, no tax return was ever provided. They just marked it "completed" quickly and charged the remainder of the fee as though they had finished the job. I sent an email to Taxfyle asking for clarification and requesting the refund minus the 35% cancelation fee. Since my communications through the Taxfyle portal and by email on 4/8/23, I have emailed them two more times asking about the refund minus the 35% cancelation fee. I have received no response. Altogether, TaxFyle has charged me $169.98 and refused to honor their cancelation policy or communicate with me about it.

Stress Free Tax Filing Throughout the process, from setting up the account, through tax filing, our taxes were handled with outstanding customer service and expertise. We especially appreciated our tax pro, Anna, for her attention to detailed and personalized approach. Her knowledge and experience was evident as she meticulously navigated through the complexities of our tax situation, which included a business and personal state and federal taxes. Using this service was the first time we were not stressed trying to understand and navigate the complexities of taxes.