Refusing to follow their policies or communicate with me Company has refused to follow their cancelation/refund policy or communicate with me. FULL DETAILS: 4/3/23 – Started a request to have my taxes completed with Taxfyle; Was charged $90 (portion of the total fee with remainder to be charged upon completion of tax return). Was assigned to an accountant. 4/5/23 – Received a message saying that the original accountant would not be completing my taxes. Was assigned to a new accountant. 4/8/23 at 10:36am – Had not received tax return or any updates. Canceled the project and requested a refund in accordance with refund policy for jobs in progress. Taxfyle’s refund policy states, “If you request a cancelation after your pro has picked up your engagement, communicated with you, and begun reviewing your documents (i.e. you and your pro are fully engaged in the discussion of your return), then a cancelation fee of 35% of your quote will apply.” Notably, the entirety of my communication up to this point with the accountant was me sending a message asking if he had any questions and a response from him stating, “Hi David. No questions yet!” on 4/7/23. 4/8/23 at 12:15pm – About two hours after I requested cancelation and refund according to refund policy, I received a notice that the status of my tax return had been changed to “closed” and that my taxes were completed. Taxfyle then charged me the additional $79.98 as though they had completed the return. Just to be clear, no tax return was ever provided. They just marked it "completed" quickly and charged the remainder of the fee as though they had finished the job. I sent an email to Taxfyle asking for clarification and requesting the refund minus the 35% cancelation fee. Since my communications through the Taxfyle portal and by email on 4/8/23, I have emailed them two more times asking about the refund minus the 35% cancelation fee. I have received no response. Altogether, TaxFyle has charged me $169.98 and refused to honor their cancelation policy or communicate with me about it.

I used Taxfyle last year and liked… I used Taxfyle last year and liked them, even if the pro wasn’t amazing (just ok). This year they seemed to be pressuring my pro to finish my taxes by some arbitrary deadline, well before the tax deadline. It’s caused me so much stress that I should have just done my taxes myself. The pro was fine again it was just this pressure from his boss.

Made my taxes quick and easy Amazing product. Have used these guys for years. CPA is alway very quick, efficient, and knowledgeable. Have helped me for both my business and personal filings.