See my point here What I do know is that they earn their big revenue from various set of advertising accounts. See my point here ? So from there could grow your dissapointment with them finally. I do hope it will fix itself. but it appears they do not work like they should anymore.

Positive customer service experience They were available in chat at odd hours and answered all my questions. Nothing above and beyond, but better than average, especially for a free service.

Poor format and experience all around. Takes a really long time to load accounts. So long I end up just leaving and going to the accounts directly. There should be a way to select priority accounts that are loaded each visit and others that are less frequent. Several of my institutions aren't available with mint at all. Every login at least one or two accounts is having problems I need to 'fix.' Their tech support is arduously slow. Advertisements are overwhelming. Their notices (like about large transactions) are delayed, unhelpful and time wasting. I've informed them of all this for years with no effort to improve on their part.