Positive customer service experience They were available in chat at odd hours and answered all my questions. Nothing above and beyond, but better than average, especially for a free service.

customer service SUCKS with Mint... customer service SUCKS with Mint...half the time there is no chat support, and the other half of the time, they multitask so much that minutes go by between trivial lines of conversation. The mint site has plenty enough bugs to make you need to report them, but you cant without jumping thru bureaucratic hoops which take FOREVER because the chat operators are working multiple customers at the same time!

Poor format and experience all around. Takes a really long time to load accounts. So long I end up just leaving and going to the accounts directly. There should be a way to select priority accounts that are loaded each visit and others that are less frequent. Several of my institutions aren't available with mint at all. Every login at least one or two accounts is having problems I need to 'fix.' Their tech support is arduously slow. Advertisements are overwhelming. Their notices (like about large transactions) are delayed, unhelpful and time wasting. I've informed them of all this for years with no effort to improve on their part.