I honestly would love to give 10 stars I honestly would love to give 10 stars. I worked with Dylan, I forgot my password had a different number because it’s a little bit of an old account. I am hearing impaired and it is so hard for me to call and he helped me out so much TY SO MUCH

Turned into a better experience I recently moved and wanted to check my BankMobile account because I wasn't sure if I had to change the address on the site or if I could change it via my college's webpage. I accidentally locked myself out of my account and called their customer service line, and it did nothing for me I was on hold for a good 20ish minutes until I got hung up on for absolutely no reason. Edit: I saw that other people were getting help on Twitter which was much faster and more helpful. Thank you Cathy.

Ever since they locked us our our… Ever since they locked us our our account a week ago to fo maintenance money has been missing from my account. I call and no one can ever tell me where my money is. If yall notice we no longer have a 0 on the transfer tab. Which makes its hard to transfer money. My job deposited 1017.00 in my account. I was only able to transfer 999.00 into my savings because there is no 0 in the transfer tab. This should have left 18 dollars in my checking. Nope it's just went m.i.a. and they could not explain why. I never keep money in my checking I always transfer from my savings when making a transaction so its easy to keep track of my money. Today I had 1 dollars in my checking and transferred 14 dollars to make a payment to after pay. I transfer the money and my card was declined. I looked back in my account and the 14 dollars is not there. I transfer another 12 dollars and was able to make a payment but when calling bank mobile they feed me bs saying it went towards my pending transaction which is bs. Again I never keep money in my checking so all pending transactions are paid out right away. Those transaction were accepted and paid out prior to my 14 dollar transfer. That's 32 dollars no one knows where it went.

Cathy was the best. Cathy was the best. (I received an email thanking me, Alexander Sandavol, for creating my first review. Thing is, that’s not my name and I didn’t create this review.)

They were consistent They were consistent, efficient, and responded on time! Thank you, BM for your service. sending peace and love, EMCI.