Issue Resolved Amicably The customer service was quick and responsive, and resolved my issue in no time at all. Very impressed and happy with this result.

DM them on Twitter or Instagram After reading some reviews here on trustpilot, I saw people having great success with getting fast and easy customer service by messaging BankMobile on Twitter (X). I did just that and the admin named Mike helped me within 30 minutes! Thank you so much Mike from Twitter!!

Turned into a better experience I recently moved and wanted to check my BankMobile account because I wasn't sure if I had to change the address on the site or if I could change it via my college's webpage. I accidentally locked myself out of my account and called their customer service line, and it did nothing for me I was on hold for a good 20ish minutes until I got hung up on for absolutely no reason. Edit: I saw that other people were getting help on Twitter which was much faster and more helpful. Thank you Cathy.

I was on hold several times trying to… I was on hold several times trying to contact Bank Mobile customer service through phone. I started looking for other contact options and came across Bank Mobile Twitter and noticed that the staff were helping other people in need of help. I sent a DM and was very grateful at how quick Mike responded to me and helped me. I was shocked that I received help so fast compared to how long I was waiting on the phone for.

This bank is horrible After leaving my earlier review I called the bank and I finally got some answers so the issue is resolved