What a complete garbage app features… What a complete garbage app features are horrible and terrible like the points category of retailers none are available where I live and shop. What a garbage app and that's not all they charge 100$ dollars for upgrading for what if none of the retailers and wireless carriers are accessible through points category. What a complete rip off and scam

Company steals money from customers Company steals money from customer. I had $1400 stolen and they did nothing to help they closed my account out instead. This company is a scam do not trust them.

definitely recommend this app I've been using this app for the past 3-4 years. The app is incredibly easy to navigate and understand, and almost every question you need answered is right in the FAQ section. And if there happens to be any questions I have that are unanswered, customer service assists me beautifully. Transferring money between accounts, sponsors, and friends hasn't been a hassle in my experience. Buying physical products has honestly been stress-free as well, considering you don't need to enter a PIN number whenever buying something, so you're practically in and out. Definitely recommend to anyone who is just starting out on their financial journey, or parent's who want to start their kids out with little to no issue.

Worst Customer Service EVER!! I sincerely wish I could have continued with giving no stars or negative stars but it doesn't let you. The customer service of this "company" is by far the worst I've ever experienced in my life. You can't reach an actual person for anything in the world. They can make videos on how to get a refund from a merchant however if you need a refund from Step forget about it. I have literally been trying to reach someone for over 7 hrs now. Visa tells you to call the bank, the bank says call Visa but for some reason you can't call STEP. I'm starting to think it is a shell company or a scam. WHAT IS THE NUMBER TO TALK TO A PERSON AT STEP?? NOT VISA NOT EVOLVE BUT STEP? WHAT IS YOUR CUSTOMER SERVICE PHONE NUMBER? Horrible Horrible or non existent CS. I have NEVER taken the time to write a review for anyone ever, good or bad. However this is the worst experience of my life so I decided to try and warn ppl as I wish someone would have warned me.

I got locked out of my son’s account… I got locked out of my son’s account and step was so helpful so that I can get back in! Brad was amazing and the process super easy!!! My son and I are super pleased with step as a way to help him learn about responsibilities, having a card, and the team is very helpful! Thank you Brad!