Support is Superb!! I’ve been using Step for quite some time teaching kids financial responsibility. They sure don’t get this in school and schools should teach this so kids understand finances and credit. We changed our kids number but could not update it. A quick email/ chat with support was quickly resolved. We really appreciate this option for our kids!! Thank you.

Great card and customer service! We have been using Step for a few years and it has saved us so many times, aside from it just being a great way for my kids to manage their money. Today, I had a minor issue and Conrad in customer service helped me in no time, and made some adjustments to make our experience even easier for me to manage! Highly recommend!

Definitely 5 stars Definitely 5 stars. Amazon and Step are the 2 companies whose customer service never lets you down. My job accidentally issued me a check instead of a direct deposit and since check deposit is still being rolled out on step, I didn’t have that feature yet. After talking to step support and them getting back end approvals, they easily helped me out and gave me access to check deposits! Very helpful and well trained staff! Shoutout to Cody for helping me out!

Needed help with moving funds I needed help with moving funds between my child’s Save and Spend account. I initially thought the interface was not intuitive enough to handle the task because it was not as direct using my previous methods. I waited to the next day to chat with a live person, and she was able to quickly help us accomplish what we wanted to do. From this experience, I realized the interface is actually more intuitive than I thought, and there are live persons available to chat with during normal business hours. This app interface has been great for the family!

The best banking app I’ve used so far! Step has been one of the easiest & best banking apps I have used unlike cash app for example you have 2 separate cards both you can lock & use! The customer support is also amazing & they get straight to the point! I highly recommend this to anyone wants to increase their credit scores as well!