I made a terrible mistake by adding… I made a terrible mistake by adding money to a wrong account. Kevin and his team were AWESOME about getting it to the right recipient and was very professional at keeping my mind at ease. I thought my money was out in the clouds somewhere. But they made it possible to put a smile on my face and the recipient’s face. Thank you so much!!!

Needed help with moving funds I needed help with moving funds between my child’s Save and Spend account. I initially thought the interface was not intuitive enough to handle the task because it was not as direct using my previous methods. I waited to the next day to chat with a live person, and she was able to quickly help us accomplish what we wanted to do. From this experience, I realized the interface is actually more intuitive than I thought, and there are live persons available to chat with during normal business hours. This app interface has been great for the family!

Company steals money from customers Company steals money from customer. I had $1400 stolen and they did nothing to help they closed my account out instead. This company is a scam do not trust them.

What a complete garbage app features… What a complete garbage app features are horrible and terrible like the points category of retailers none are available where I live and shop. What a garbage app and that's not all they charge 100$ dollars for upgrading for what if none of the retailers and wireless carriers are accessible through points category. What a complete rip off and scam

Great card and customer service! We have been using Step for a few years and it has saved us so many times, aside from it just being a great way for my kids to manage their money. Today, I had a minor issue and Conrad in customer service helped me in no time, and made some adjustments to make our experience even easier for me to manage! Highly recommend!