Definitely 5 stars Definitely 5 stars. Amazon and Step are the 2 companies whose customer service never lets you down. My job accidentally issued me a check instead of a direct deposit and since check deposit is still being rolled out on step, I didn’t have that feature yet. After talking to step support and them getting back end approvals, they easily helped me out and gave me access to check deposits! Very helpful and well trained staff! Shoutout to Cody for helping me out!

Step has definitely earned 5 stars as… Step has definitely earned 5 stars as far as I'm concerned. I appreciate the fact that they reply in a timely manner to each and every question or concern Ive had, and are friendly and professional. It's very comforting to know when dealing with your money, that you're in good hands, and can expect 5 star level customer support. I definitely will recommend Step Bank to anyone. Thanks again Step, you guys are awesome!! 💗💙💛

I got locked out of my son’s account… I got locked out of my son’s account and step was so helpful so that I can get back in! Brad was amazing and the process super easy!!! My son and I are super pleased with step as a way to help him learn about responsibilities, having a card, and the team is very helpful! Thank you Brad!

I have occassional foster kids I have occassional foster kids. The STEPcards teach them responsibility and I can monitor their spending and add money when I need to. When my kids were in school i would have to leave work drive an hour 15 minutes to take them money if something came up. This is an amazing genius idea.

Speedy Customer Service The customer service team is so amazing. They answer quickly and provide the best assistance. Every issue I've ever had was resolved in an amazingly timely manner. There's never been any discrepancies with transactions. And the best thing about the whole thing is that they build my credit effortlessly.