Needed help with moving funds I needed help with moving funds between my child’s Save and Spend account. I initially thought the interface was not intuitive enough to handle the task because it was not as direct using my previous methods. I waited to the next day to chat with a live person, and she was able to quickly help us accomplish what we wanted to do. From this experience, I realized the interface is actually more intuitive than I thought, and there are live persons available to chat with during normal business hours. This app interface has been great for the family!

What a complete garbage app features… What a complete garbage app features are horrible and terrible like the points category of retailers none are available where I live and shop. What a garbage app and that's not all they charge 100$ dollars for upgrading for what if none of the retailers and wireless carriers are accessible through points category. What a complete rip off and scam

Definitely 5 stars Definitely 5 stars. Amazon and Step are the 2 companies whose customer service never lets you down. My job accidentally issued me a check instead of a direct deposit and since check deposit is still being rolled out on step, I didn’t have that feature yet. After talking to step support and them getting back end approvals, they easily helped me out and gave me access to check deposits! Very helpful and well trained staff! Shoutout to Cody for helping me out!

Great card and customer service! We have been using Step for a few years and it has saved us so many times, aside from it just being a great way for my kids to manage their money. Today, I had a minor issue and Conrad in customer service helped me in no time, and made some adjustments to make our experience even easier for me to manage! Highly recommend!

Step has definitely earned 5 stars as… Step has definitely earned 5 stars as far as I'm concerned. I appreciate the fact that they reply in a timely manner to each and every question or concern Ive had, and are friendly and professional. It's very comforting to know when dealing with your money, that you're in good hands, and can expect 5 star level customer support. I definitely will recommend Step Bank to anyone. Thanks again Step, you guys are awesome!! 💗💙💛