definitely recommend this app I've been using this app for the past 3-4 years. The app is incredibly easy to navigate and understand, and almost every question you need answered is right in the FAQ section. And if there happens to be any questions I have that are unanswered, customer service assists me beautifully. Transferring money between accounts, sponsors, and friends hasn't been a hassle in my experience. Buying physical products has honestly been stress-free as well, considering you don't need to enter a PIN number whenever buying something, so you're practically in and out. Definitely recommend to anyone who is just starting out on their financial journey, or parent's who want to start their kids out with little to no issue.

GRAMMA looking to grow I am a low tech GRAMMA looking for a way to 'grow' my relationship with teenage grandkids beyond sending things on Amazon, they may not want, and gift cards limiting them to 'where' to eat & shop. They're teenagers, they're busy living their lives. Now, thanks to STEP I've got a 'virtual' shopping date with my 13 year old granddaughter, I sponsor, when she gets her STEP card!

Great customer service I had an issue with a sponsor account that I’m responsible for. I emailed them to help resolve this. Almost right away they responded. They were very helpful and polite. The issue was resolved.

Definitely 5 stars Definitely 5 stars. Amazon and Step are the 2 companies whose customer service never lets you down. My job accidentally issued me a check instead of a direct deposit and since check deposit is still being rolled out on step, I didn’t have that feature yet. After talking to step support and them getting back end approvals, they easily helped me out and gave me access to check deposits! Very helpful and well trained staff! Shoutout to Cody for helping me out!

Company steals money from customers Company steals money from customer. I had $1400 stolen and they did nothing to help they closed my account out instead. This company is a scam do not trust them.