Great customer service I had an issue with a sponsor account that I’m responsible for. I emailed them to help resolve this. Almost right away they responded. They were very helpful and polite. The issue was resolved.

Support is Superb!! I’ve been using Step for quite some time teaching kids financial responsibility. They sure don’t get this in school and schools should teach this so kids understand finances and credit. We changed our kids number but could not update it. A quick email/ chat with support was quickly resolved. We really appreciate this option for our kids!! Thank you.

Great card and customer service! We have been using Step for a few years and it has saved us so many times, aside from it just being a great way for my kids to manage their money. Today, I had a minor issue and Conrad in customer service helped me in no time, and made some adjustments to make our experience even easier for me to manage! Highly recommend!

Best Banking for Teens & Adults alike! Amazing Bank for Teens & Adults that need their credit fixed with their secure credit card. I must admit you can find better banks that offer Zelle and other services like an debit card but you can always have a Step Account and another Bank Account :)

The best banking app I’ve used so far! Step has been one of the easiest & best banking apps I have used unlike cash app for example you have 2 separate cards both you can lock & use! The customer support is also amazing & they get straight to the point! I highly recommend this to anyone wants to increase their credit scores as well!