I made a terrible mistake by adding… I made a terrible mistake by adding money to a wrong account. Kevin and his team were AWESOME about getting it to the right recipient and was very professional at keeping my mind at ease. I thought my money was out in the clouds somewhere. But they made it possible to put a smile on my face and the recipient’s face. Thank you so much!!!

Worst Customer Service EVER!! I sincerely wish I could have continued with giving no stars or negative stars but it doesn't let you. The customer service of this "company" is by far the worst I've ever experienced in my life. You can't reach an actual person for anything in the world. They can make videos on how to get a refund from a merchant however if you need a refund from Step forget about it. I have literally been trying to reach someone for over 7 hrs now. Visa tells you to call the bank, the bank says call Visa but for some reason you can't call STEP. I'm starting to think it is a shell company or a scam. WHAT IS THE NUMBER TO TALK TO A PERSON AT STEP?? NOT VISA NOT EVOLVE BUT STEP? WHAT IS YOUR CUSTOMER SERVICE PHONE NUMBER? Horrible Horrible or non existent CS. I have NEVER taken the time to write a review for anyone ever, good or bad. However this is the worst experience of my life so I decided to try and warn ppl as I wish someone would have warned me.

Speedy Customer Service The customer service team is so amazing. They answer quickly and provide the best assistance. Every issue I've ever had was resolved in an amazingly timely manner. There's never been any discrepancies with transactions. And the best thing about the whole thing is that they build my credit effortlessly.

Great customer service I had an issue with a sponsor account that I’m responsible for. I emailed them to help resolve this. Almost right away they responded. They were very helpful and polite. The issue was resolved.

Needed help with moving funds I needed help with moving funds between my child’s Save and Spend account. I initially thought the interface was not intuitive enough to handle the task because it was not as direct using my previous methods. I waited to the next day to chat with a live person, and she was able to quickly help us accomplish what we wanted to do. From this experience, I realized the interface is actually more intuitive than I thought, and there are live persons available to chat with during normal business hours. This app interface has been great for the family!