Step has definitely earned 5 stars as… Step has definitely earned 5 stars as far as I'm concerned. I appreciate the fact that they reply in a timely manner to each and every question or concern Ive had, and are friendly and professional. It's very comforting to know when dealing with your money, that you're in good hands, and can expect 5 star level customer support. I definitely will recommend Step Bank to anyone. Thanks again Step, you guys are awesome!! 💗💙💛

Worst Customer Service EVER!! I sincerely wish I could have continued with giving no stars or negative stars but it doesn't let you. The customer service of this "company" is by far the worst I've ever experienced in my life. You can't reach an actual person for anything in the world. They can make videos on how to get a refund from a merchant however if you need a refund from Step forget about it. I have literally been trying to reach someone for over 7 hrs now. Visa tells you to call the bank, the bank says call Visa but for some reason you can't call STEP. I'm starting to think it is a shell company or a scam. WHAT IS THE NUMBER TO TALK TO A PERSON AT STEP?? NOT VISA NOT EVOLVE BUT STEP? WHAT IS YOUR CUSTOMER SERVICE PHONE NUMBER? Horrible Horrible or non existent CS. I have NEVER taken the time to write a review for anyone ever, good or bad. However this is the worst experience of my life so I decided to try and warn ppl as I wish someone would have warned me.

GRAMMA looking to grow I am a low tech GRAMMA looking for a way to 'grow' my relationship with teenage grandkids beyond sending things on Amazon, they may not want, and gift cards limiting them to 'where' to eat & shop. They're teenagers, they're busy living their lives. Now, thanks to STEP I've got a 'virtual' shopping date with my 13 year old granddaughter, I sponsor, when she gets her STEP card!

I have occassional foster kids I have occassional foster kids. The STEPcards teach them responsibility and I can monitor their spending and add money when I need to. When my kids were in school i would have to leave work drive an hour 15 minutes to take them money if something came up. This is an amazing genius idea.

I made a terrible mistake by adding… I made a terrible mistake by adding money to a wrong account. Kevin and his team were AWESOME about getting it to the right recipient and was very professional at keeping my mind at ease. I thought my money was out in the clouds somewhere. But they made it possible to put a smile on my face and the recipient’s face. Thank you so much!!!