customer support service does not work!!!! I am a client of this company, I bought currency from them. the customer support service does not work, I wrote them a bunch of letters - in response to me silence .... I have been unable to contact this company for over a month now. what's happening?

Probably the best/only mail-in option available One gift card that I sent was not credited. The rest of the currency, coins and cards were properly exchanged and the total was promptly deposited into my bank account. I followed up twice, hoping to clear up what happened. I never got a response. According to the order form that I submitted, the item was a $10 gift card worth $5, so it wasn't a huge deal, but I would have appreciated some explanation, like 1) We don't accept that kind of card anymore, 2) There was something wrong with the card, or 3) Whoops, we'll take another look and get back to you. This is a really unique service so I wanted it to be useful, but I can't strongly recommend that people put a lot of trust in it. I'd be reluctant to use it again. Definitely read the ENTIRE website like I did. As the owner recommends, always send money using a service with tracking numbers. I will add: photograph everything you send, and don't send large amounts in one order...just in case something is lost. If you have a big jar of random coins and currency that's collecting dust, this might be worth a try. You don't have much to lose. I liked being able to send gift cards that I wasn't likely to use.

Efficient Service I was initially hesitant to send my currency in the mail to an company I had never used before. However, with limited options in town, I thought I would take the chance. The website process was straightforward. The form that I was supposed to print and enclose in the envelope did not load correctly, so I just took a screenshot and sent that instead. They sent an email once the currency had been received and the exchanged currency was processed about 5 days later. After this initial experience I would definitely use the company again.

100% recommend 100% recommend. Ordered currency from them three different times for multiple countries, and everything was fast, courteous, safe, and accurate. You can email Chase directly (his email is on the website!), and he will respond in a timely fashion. Outstanding customer service.

Fast and as promised Super convenient way to recover your leftover cash from a trip. It was fast (2-3 business days in total) and I was refunded all that was promised. Exchange rate was far from ideal, but I didn't find better alternatives in the market and they do need to make money for the service they provide.