Please chose another Mortgage Insurance Company My family and I have been enduring in our dealings with AAA. On August 12, 2023, an incident occurred that has left us grappling with not only the damages to our property but also the lack of support from our Claims Agent over the past three months. The gravity of our situation is exacerbated by the presence of young children and a stroke victim in our household. Regrettably, for months, we have been unable to use essential household appliances, including our washer, dryer, water heater, furnace, water filtration system, and various other basement-based appliances. Adding to our woes, our contractor is threatening to file a lien against our property due to unpaid fees for services rendered. In an effort to address this, we consulted our mortgage representative, who advised us to remit the $1,000 deductible to our contractor, a payment we promptly made. Despite two inspections to assess damages, our attempts to engage with our Claims representative have been fruitless. False assurances, pending paperwork excuses, and significant delays have characterized our interactions. Moreover, the information provided by AAA Management regarding a partial payout was not only delayed but also insufficient to cover the restoration of all damaged items. Despite multiple attempts to communicate, we have faced significant delays in completing necessary repairs and obtaining reimbursement for our losses. The situation has escalated to the point where legal action and the imposition of a lien on our property are being considered by our contractor due to AAAs delays and misinformation. We appeal to AAA Supervisors and Upper Management to expedite the resolution of this matter, as the impending legal actions pose a severe threat to our property. Your prompt attention to this issue is crucial, and we implore your assistance in bringing about a swift and satisfactory conclusion to this unfortunate situation. Thank you for your immediate attention to this matter.

Courteous and considerate I wish at this moment that I could remember the name of the young woman who helped me acquire my loan. The process, at no fault of hers, took the course of a couple of days. She was patient, kind, courteous and immensely helpful. She made a process that was highly uncomfortable for me, into a far more pleasurable experience than I expected.

Your customer service representatives… Your customer service representatives were completely helpful..they r very patient and it takes a lot of skills to deal with the public..I have used u for years and I don't have any intention of takn my business anywhere but to u all..Thank u for your hard work and please stay safe through this pandemic...have a wonderful weekend.

Ms Virginia saved our Christmas!!! Ms. Virginia went above and beyond any expectation I could ever have in order to help our family have a Merry Christmas. She performed with true care, patience, and understanding, as well as showing that she is very knowlegable in the field she works. I greatly appreciate knowing that there are still real human beings out there handling these calls who truly care about helping a stranger.

I wae low on funds they help me out yes… I wae low on funds they help me out yes i would recommends them give them a five star i know where to go when i need fund people there is friendly and helpful