This card company sucks !!! This card company sucks !!!! I would have put 0 stars but there was no option !!

There has been no way to pay for months… There has been no way to pay for months now. No website or app. They offered a settlement payment of 70% via email, but they can't find my card number or account. They keep sending texts to pay, pay, pay but there is no way to do so. I don't know what game they are playing, but there has got to be something illegal about all of this. I guess I have to find time to stick on hold for 5 hours so that I can speak to someone, if they even have a service department. This is supposedly a result of a bank change. It is utterly rediculous.

Unable to contact to settle my balance… Unable to contact to settle my balance due. I called the number on a letter I received last month but was hung up on. App doesn’t work, website doesn’t work. Unable to see account details and the fees I am getting. Is another bank taking over? No letters no emails but my balance sure is growing…

Can't access account!! Can't access account!!! I have been trying to pay. Can't see what the balance is and have a method to pay!

No access, No info! Had the card for a while and they suddenly changed banks and now I can't see my account info. The website no longer works and when I call they say its being transitioned and they dont know when it will be completed. Meanwhile, I'm getting fees, no account statements but they want their payment SOMEHOW! They are literally charging fees that we cannot even look into because no account access. This has to be illegal. Its been going on for 2 months+! How do you expect consumers to manage their accounts when we don't have access??!! Calling customer service is not convenient at all and the hold times are always over 30 mins! FIX THIS or cancel our accounts without reprecussions. I will be reaching out to the CFPB Immediately. I suggest all other account holders do the same!