These guys/gals are awesome These guys/gals are awesome! I saw them at a local Meet-up and they were most gracious. Their presence and subsequent follow-up conversations have given me great confidence in the integrity and long-term viability of doing business with Pionex. Now, I just have to master the process and make some serious money!

Holding Funds Hostage/ With no explanation or resolution Good rates, a limiting platform, and a very cold shoulder so far. After using some other platforms and seeing the good rates I decided to try Pionex.US (not to be confused with Pionex) I noticed after accessing their platform that they don't have a signal bot to use with Tradingview, so you are limited to using their preset bots which I found very frustrating. So... time to find a platform that fits my needs better, but wait, you can't have your funds back. Why? Good question you completed all of your KYC documentation and there shouldn't be any issues but we don't have to give you a reason so we will just be vague about some security measures we can't discuss for security reasons and not offer a way to solve this issue or support you. Want to talk to someone who knows what is going on and why? Forget it, you will get stonewalled with the parroted go-to response about how they aren't allowed to discuss why, as a customer, they can't help you (great business model) on multiple occasions with no escalation of the issue or a remedy (to which I saw the reviews before posting this and I am not the only one having these issues). After multiple attempts, it is now 30 days into the 60-day waiting period which I don't understand and can't get an explanation for the reasoning ("We might have a security something, let's just wait for it to go away and make customers not want to deal with us ever again.")? I will just have to let my funds stagnate or risk using the preset bots on the platform which just shuffles your money around while you are HODL and hoping the currencies don't negatively fluctuate too much in the market. Hopefully, if you are on the edge and want to get into crypto you can learn from my (and many others) mistakes and not use this company unless you don't want access to your funds for 1/6th of the year with no explanation.

These guys really went the extra mile… These guys really went the extra mile to resolve and problem that seems impossible to resolve, especially Jack no matter how long it took no matter what it took they got the issue resolved. I highly recommend them by far the best platform I’ve experienced to date..

They took $100 from my account via ACH… They took $100 from my account via ACH and didn’t post to my account claiming ACH maintenance. They cannot provide a date when it will be posted and ACH maintenance is done

Don't deal with this company Don't deal with this company, it is a scam, So I deposited my funds from my Chase account and then did some trading for 2 months, got overall lost as their bot is ridiculous and does not work as expected. I request the withdrawal to be sent to the same account as the deposit and then it is not working, Here is what they are saying "Because our database could not generate the name of the corresponding bank based on the ABA number you entered, your withdrawal request was failed. We hope to optimize this problem in the next few days. You can try to withdraw USD to other bank accounts or initiate a withdrawal in the next week. " My Reply No way, I am going to file a case against your company, this is ridiculous, how come you took money from the same bank when I did deposit it worked and you took money from that account, and when the time come to return the money back you are giving an excuse, I wanted to speak with your Manager, if I do not receive back my money, I will proceed with a legal case