my name is Tierra my name is Tierra, i create a business account. Before 2 weeks after my any deposits, pionex simple closed my account. Simple say me in letter (sorre but we closed your account). But why? I didn't break any rules. If I funded my fiat account, I used my business account. If I sent money, I also used my business account. That's very strange. They made a lot of money on my transfers because each money transfer takes a 10 dollar fee.

Been using Pionex for almost 2 years… Been using Pionex for almost 2 years now & have had not had one complaint. I have tried many different variations of the bots & also the manual trade features. I like how they have many different wallets in one spot & its easy to manage all of them. Recommend to any user as a central exchange & is willing to put a little bit of time learning the different features. There is a little learning curve to it but nothing that isnt manageable to learn.

These guys/gals are awesome These guys/gals are awesome! I saw them at a local Meet-up and they were most gracious. Their presence and subsequent follow-up conversations have given me great confidence in the integrity and long-term viability of doing business with Pionex. Now, I just have to master the process and make some serious money!

Holding Funds Hostage/ With no explanation or resolution Good rates, a limiting platform, and a very cold shoulder so far. After using some other platforms and seeing the good rates I decided to try Pionex.US (not to be confused with Pionex) I noticed after accessing their platform that they don't have a signal bot to use with Tradingview, so you are limited to using their preset bots which I found very frustrating. So... time to find a platform that fits my needs better, but wait, you can't have your funds back. Why? Good question you completed all of your KYC documentation and there shouldn't be any issues but we don't have to give you a reason so we will just be vague about some security measures we can't discuss for security reasons and not offer a way to solve this issue or support you. Want to talk to someone who knows what is going on and why? Forget it, you will get stonewalled with the parroted go-to response about how they aren't allowed to discuss why, as a customer, they can't help you (great business model) on multiple occasions with no escalation of the issue or a remedy (to which I saw the reviews before posting this and I am not the only one having these issues). After multiple attempts, it is now 30 days into the 60-day waiting period which I don't understand and can't get an explanation for the reasoning ("We might have a security something, let's just wait for it to go away and make customers not want to deal with us ever again.")? I will just have to let my funds stagnate or risk using the preset bots on the platform which just shuffles your money around while you are HODL and hoping the currencies don't negatively fluctuate too much in the market. Hopefully, if you are on the edge and want to get into crypto you can learn from my (and many others) mistakes and not use this company unless you don't want access to your funds for 1/6th of the year with no explanation.

It is becoming my go to exchange It is becoming my go to exchange. I use half a dozen exchanges around the world and I am liking what Pionex.US is accomplishing. My USD deposit yesterday was effortless, swapped for USDT and added the amount to my trading bot.