They took $100 from my account via ACH… They took $100 from my account via ACH and didn’t post to my account claiming ACH maintenance. They cannot provide a date when it will be posted and ACH maintenance is done

Holding Funds Hostage/ With no explanation or resolution Good rates, a limiting platform, and a very cold shoulder so far. After using some other platforms and seeing the good rates I decided to try Pionex.US (not to be confused with Pionex) I noticed after accessing their platform that they don't have a signal bot to use with Tradingview, so you are limited to using their preset bots which I found very frustrating. So... time to find a platform that fits my needs better, but wait, you can't have your funds back. Why? Good question you completed all of your KYC documentation and there shouldn't be any issues but we don't have to give you a reason so we will just be vague about some security measures we can't discuss for security reasons and not offer a way to solve this issue or support you. Want to talk to someone who knows what is going on and why? Forget it, you will get stonewalled with the parroted go-to response about how they aren't allowed to discuss why, as a customer, they can't help you (great business model) on multiple occasions with no escalation of the issue or a remedy (to which I saw the reviews before posting this and I am not the only one having these issues). After multiple attempts, it is now 30 days into the 60-day waiting period which I don't understand and can't get an explanation for the reasoning ("We might have a security something, let's just wait for it to go away and make customers not want to deal with us ever again.")? I will just have to let my funds stagnate or risk using the preset bots on the platform which just shuffles your money around while you are HODL and hoping the currencies don't negatively fluctuate too much in the market. Hopefully, if you are on the edge and want to get into crypto you can learn from my (and many others) mistakes and not use this company unless you don't want access to your funds for 1/6th of the year with no explanation.

I usually don't bother to write a… I usually don't bother to write a review. But the Pionex exchange is worth voting for. One of my friends introduces this platform to me. I was like trading with a bot. No way it can be profitable. But after I used it myself, I understood it's suitable for passive income. Even in a downtrend market, I earn some Grid profits. It's way better than just holding my coins. They have excellent and friendly community customer support. If anyone wants to learn how to use their bots, that's the place.

Been using Pionex for almost 2 years… Been using Pionex for almost 2 years now & have had not had one complaint. I have tried many different variations of the bots & also the manual trade features. I like how they have many different wallets in one spot & its easy to manage all of them. Recommend to any user as a central exchange & is willing to put a little bit of time learning the different features. There is a little learning curve to it but nothing that isnt manageable to learn.

Can't withdraw my own crypto and I haven't received a reason why. I have been using Pionex since April of this year. I had trouble depositing USD and had to Deposit USDT instead, that should have been my first clue. Currently their USD ACH deposit is not working, there USD ACH withdrawal is not working, and there USD wire transfer withdrawal is not working. But the wire transfer deposit is working. I tried to withdraw my BTC but it failed. An error flashed on the screen briefly and then disappeared before I had a chance to read it. I tried again and again, same results I cannot withdraw my crypto. I opened online chat that did not help, so I submitted a ticket through email. I am waiting to see what they have to say about it, but not very happy that I cannot withdraw my own crypto. UPDATE; I confirmed to have the 0.0015 BTC deducted back on the 9th of November and was told it would take 1 to 5 days to complete. It is now the 25th of November and still not done. And now you going to make me wait another 1 to 5 days to have it done? Also, I am currently unable to withdraw USD or Crypto either by ACH or wire transfer. Update; They finally fixed the problem, it did take them awhile to do it. They stayed in constant contact with me and were genuinely concerned about my issue. I decided to keep what little crypto I have on there for now and may add more at a later date since there exchange rates are low.