Holding Funds Hostage/ With no explanation or resolution Good rates, a limiting platform, and a very cold shoulder so far. After using some other platforms and seeing the good rates I decided to try Pionex.US (not to be confused with Pionex) I noticed after accessing their platform that they don't have a signal bot to use with Tradingview, so you are limited to using their preset bots which I found very frustrating. So... time to find a platform that fits my needs better, but wait, you can't have your funds back. Why? Good question you completed all of your KYC documentation and there shouldn't be any issues but we don't have to give you a reason so we will just be vague about some security measures we can't discuss for security reasons and not offer a way to solve this issue or support you. Want to talk to someone who knows what is going on and why? Forget it, you will get stonewalled with the parroted go-to response about how they aren't allowed to discuss why, as a customer, they can't help you (great business model) on multiple occasions with no escalation of the issue or a remedy (to which I saw the reviews before posting this and I am not the only one having these issues). After multiple attempts, it is now 30 days into the 60-day waiting period which I don't understand and can't get an explanation for the reasoning ("We might have a security something, let's just wait for it to go away and make customers not want to deal with us ever again.")? I will just have to let my funds stagnate or risk using the preset bots on the platform which just shuffles your money around while you are HODL and hoping the currencies don't negatively fluctuate too much in the market. Hopefully, if you are on the edge and want to get into crypto you can learn from my (and many others) mistakes and not use this company unless you don't want access to your funds for 1/6th of the year with no explanation.

My experience on pionex i am very optimistic that crypto trading has become very popular. as a new person in terms of crypto, I found out about Pionex on YouTube and and went ahead and Googled it to get more details, and gave it a shot. What i like the most is the easy user interaction and customer service they provide. more importantly, the rapid development of the platform. Since i started many features have been added to make it more easier. depositing funds onto Pionex is just as easy and fast, as withdrawing funds. pionex is an outstanding platform and Everyone interested in trading crypto - beginner or advanced traders, will have a great experience here.

Scam company Scam company, they took almost $20 from my account and showed no transaction history at all

Pionex is a CEX with lots of offerings Pionex is a CEX with lots of offerings. They have a global and a US version to stay in compliance while serving everyone. The biggest benefit that brought me to Pionex were the free bots which have worked very well. It’s always possible to lose money but IMO you should never invest unless you know what is at stake and you have some knowledge under your belt. They are releasing updates quiet often and also take feedback from customers through their discord group. Overall my experience has been solid with them and will continue to use them

This is a legit cryptocurrency exchange… Pionex is a legit cryptocurrency exchange with 12 free trading bots !!! I got to know about this platform accidentally on YouTube.Ever since have been making good profits with grid bot and smart trade bot. The user interface is also very optimized and easy to use even for crypto newbies.