Failed attempt at an “All Digital Bank”. Update: I was contacted by the CEO and he explained the entire situation they were dealing with. He straightened everything out for me and fixed my locked account. Initiated an ACH transfer from my old bank and Primis put a hold on that deposit. Called them and after a 45 minute wait i was told “I can only see on my screen what you see in your app”. I cannot help you until the other department gets in. Promised a call back; they didn’t call back so i had to call again and wait another 45 minutes. Once again no help and they said it was a glitch for the holiday weekend. My account is now locked for some unknown reason and nobody is answering the phone. I was lied to multiple times over the phone about the hold on my deposit, it was a glitch, it was fraud and so on. When the deposit was finally released they acted like it was never on hold!!!

CEO texting and communicating Got a random text from CEO introducing himself and the Company. We talked for 20 minutes where he asked about the experience and areas for improvement. Learned alot about the Company and the people behind it. Hate that there has been some negative feedback but my experience has been positive and I hope his outreach efforts work.

Primis Bank is NO DOUBT the worst… Primis Bank is NO DOUBT the worst financial institution I’ve ever dealt with. I’ve spent hours on hold to try to reach someone, during one recent attempt after being on hold for 34 minutes they hung up! I currently have a debit card that is expiring in less than a week, was told it would arrive a week ago, and as I write this I’ve now been on hold with them for over 20 minutes! Primis bank customer service is non-existent. DO NOT USE THIS BANK…

Locked Account, Is Primis Bank Having Financial Problems?? Opened a checking account with Primis for the high interest. I noted from the start that customer support was difficult to get a hold of and it wasn't easy to integrate with other financial institutions however the high interest rate kept me. After setting it up and transferring funds to it I could no longer login. When I contact support after 30+ minute wait they just vaguely say it was for my security and can't give me any additional information, but I see a lot of other people posting online with the same issue. They never notified me or gave me any estimate how long the account will be locked. I transferred substantial funds from another bank and had payments set to pay today that will probably get interrupted and cause further issues. I regret opening an account with Primis. I am worried that Primis is the newest bank to collapse like Silicon Valley Bank because from what I read SVB customers had similar experiences before it was officially announced. I do take some comfort in that Primis does appear insured however in the event Primis is insolvent that could still tie up funds until it gets sorted out.

So I phoned Premis Bank to ask some… So I phoned Primis Bank to ask some questions about joint accounts and beneficiaries. Started as #5 in the que, after 10 mins, I was #1 in the que (thinking this is not bad), then I waited for 1 hour as #1 in the que, Hung up..... Not a very good impression for someone that wants to open a new account.