Primis Bank is NO DOUBT the worst… Primis Bank is NO DOUBT the worst financial institution I’ve ever dealt with. I’ve spent hours on hold to try to reach someone, during one recent attempt after being on hold for 34 minutes they hung up! I currently have a debit card that is expiring in less than a week, was told it would arrive a week ago, and as I write this I’ve now been on hold with them for over 20 minutes! Primis bank customer service is non-existent. DO NOT USE THIS BANK…

Horrible experience with this bank I have had a Prmis checking account for less than four (4) months. While the interest rate on their checking account in excellent, the bank is consistently fails to deliver services and has made egregious mistakes. Checks were sent with the wrong checking account number. And most recently my account was debited 21,000.00$ (twenty-one thousand) for a $2000.00 two thousand dollar check. Customer service waiting times or ridiculously long and, at times, in particular this evening there is no service on their 24 hour line. As regards the wrong check account numbers on my, checks, I I finally reached a service representative--wating hours on the 'phone. The rep, very nice, politite, but limited in her ability to help, told me her superior would call and leave me a detailed message about overnighting new checks. The superior did not leave a message. I called back many times, receiving a message of 37 - 40 minute wait times. This evening, I checked my account a saw the $19,000 bank error. The Primis 24 hour number has no representative on duty tonight.. I left four messages and no one has returned the call. There is no way to communicate with this bank, by 'phone or online. The contact online url does not work.

Primis is not for everyone Primis is not for everyone. The checking account appears to have everything: an exceptionally high interest rate, excellent customer service, a seemingly endless list of features all accessible from your mobile phone. While the high yield is real, some of the other things, that you may have come to expect, may be there in a way that could be somewhat unsettling. After you discover that customer service is stretched thin, you may not be reassured by the fact that it is provided by 'real people' and 'not by bots'. In addition to minimalized customer support, you might also encounter some unrepaired glitches when using the platform. All of this may or may not be beyond your comfort level. Note: Two years ago, Sona, a Regional Bank, with branches in Virginia and Maryland, rebranded itself as Primis. This new name is designed to highlight the innovative and rewarding nature of their new Nationwide savings and checking accounts. The promise to provide customer service by 'real people'/'not by bots', as well as an arcane description of the new platform, were included in the rebranding.

So I phoned Premis Bank to ask some… So I phoned Primis Bank to ask some questions about joint accounts and beneficiaries. Started as #5 in the que, after 10 mins, I was #1 in the que (thinking this is not bad), then I waited for 1 hour as #1 in the que, Hung up..... Not a very good impression for someone that wants to open a new account.

CEO texting and communicating Got a random text from CEO introducing himself and the Company. We talked for 20 minutes where he asked about the experience and areas for improvement. Learned alot about the Company and the people behind it. Hate that there has been some negative feedback but my experience has been positive and I hope his outreach efforts work.